Customer Service

Derrick McKnight

*** ***** *****, ********, ***** 78109 210-***-**** *********@*******.***

Objective

To obtain a position in an environment that fosters team work as well as individual achievement; where my customer service experience is needed, and where I can enhance my skills through professional growth.

Education

BACHELOR OF ARTS 2007 UNIVERSITY OF THE INCARNATE WORD

Major: Business Administration

Skills & Abilities

WORK PLACE SKILLS:

Polite with Customers; Self-motivated; Team Player; Punctual; Effective Multi-Tasker; Take Direction Well; Positive; Level-Headed; Adept at Problem-Solving; Delivery and Pick-up for Parts and Customers; Stocking and Unloading Products; Information Retrieval for Customers

COMPUTER & SOFTWARE SKILLS:

Microsoft Word, Office, Outlook, PowerPoint; ADP; Reynolds and Reynolds; Data input; Parts Eye Software (ordering car parts); Snap On Software (looking up car parts); KGIS (looking up campaigns/ car information); Peripheral Computer Devices (Scanners, printers, multi-line phones, fax machines)

Typing: 40 WPM

LEADERSHIP

Boy Scouts and Eagle Scouts

Eagle Scout Award (January 2002)

Experience

PARTS ADVISOR TOYOTA OF BOERNE AUGUST 2015-PRESENT

Sold parts for the front (retail) and back counter (wholesale); stocked, delivered, and inventoried parts; helped customers on the phone

PARTS ADVISOR NISSAN OF BOERNE DECEMBER 2014-AUGUST 2015

Sold parts for the front (retail) and back counter (service department); stocked, delivered, and inventoried parts; helped customers on the phone

PARTS ASSOCIATE LEGEND MAZDA KIA OCTOBER 2013-DECEMBER 2014

Sold parts for the front (retail) and back counter (service department); stocked, delivered, and inventoried parts; helped customers on the phone; Updated and placed stock orders; Dropped off and picked up customers and parts

PARTS ADVISOR BMW/MINI OF SAN ANTONIO MAY 2008-SEPTEMBER 2013

Sold parts for the front (retail) and back counter (service department); stocked, delivered, and inventoried parts; helped customers on the phone

SALES ASSOCIATE OFFICE MAX JANUARY 2006-AUGUST 2007

Worked register and helped customers; ordered, stocked, and moved product; assembled and moved furniture

VEHICLE SERVICE ATTENDANT ENTERPRISE RENT A CAR APRIL 2004-JUNE 2005

Picked up and dropped off cars and customers; Basic car maintenance (washing/vacuuming cars, air in tires)

STORE WORKER RANDOLPH AIR FORCE BASE COMMISSARY JANUARY 2003-SEPTEMBER 2003

Stock food products; cleaning store; directing customers; retrieving shopping carts

USHER REGAL CINEMAS LIVE OAK MAY 2001-JANUARY 2003

Helped customers; manned concessions; cleaned theater inside and outside the building

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