Management Project

WAYNE FAIRCLOTH

828-***-**** ************@*****.***

Project Manager

An accomplished professional with 10+ years’ experience in the arena of Project Management, System Administration, and have managed over 200+ projects / IT business solutions for reputed industries.

Areas of Expertise:

IT Strategy and Planning

Budgeting and Forecasting

IT Governance

Risk Management

Quality Management

Project/Program Management

Vendor Management

SDLC Management

Systems Development

Software Development Lifecycle

PMO Set-up and Management

Stakeholder Management

Enterprise Systems

ITIL, MS Project, Outlook

Application Support and Monitoring

Education: BS, ITSM, Villanova University (COMPLETED BY END OF 2017)

PROFESSIONAL EXPERIENCE

Peak Systems Inc. 1/07- 5/17

Project Management/Service Delivery Manager

Managed complex large-scale corporate IT projects and led the organization’s IT process improvement practice, overseeing teams of 50+ to deliver IT transformation, process management, IT governance, application development and service management projects with such companies as: Capital One, Bank of America, Wells Fargo, Goldman Sacs, UBS, AIG, MSSB (Morgan Stanley–Smith Barney), Aerospace, Sony Ericsson, Citigroup, BNYM (Bank of New York Mellon), ADT TYCO, Burlington Coat Factory, AT&T, Catholic Health Initiative, Del Monte, IKEA, HP/Fonterra, Wolters Kluwer, Thermo-Fisher and JPMC.

Manage projects ranging from $250K to 10 Million+ a year contracts, such as AIG, Goldman Sacs, Bank of America, Wells Fargo, UBS, Citigroup, MSSB (Morgan Stanley –Smith Barney), and BNYM (Bank of New York Mellon)., Del Monte, Medstar, CiTi Bank, ProSysis, BB&T, among others.

Managed MS project plans with stakeholders/cross-functional team leads. Resolved intricate design, development, and test issues with technical resources / business stakeholders to deploy enterprise inter-departmental systems. Provided leadership for: resource management, scheduling, PMO governance, and systems integration testing for successful on time business deployment.

Planned and implemented projects from scope management, to activity sequencing, effort and cost estimation, risk analysis to quality management in adherence to quality guidelines and norms.

Improved business / technical team collaborations utilizing weekly PMO governance status reporting while managing resource performance of PMs, technical staff, BSAs to ensure on time quality deliverables.

Standardized project governance for improved senior management stakeholder status reporting.

Presented status reports to C-level executives and senior management.

Performed budget forecasting based on previous project completed.

Provided actuals to projects with set updates / upgrades.

Set contingency levels at the start of projects.

Performed project planning, coordination of resources, management of budget, vendor management, tracked milestones, risks and issues.

Communicated project status to global stakeholder.

Oversaw change management with service catalogs and service portfolios.

Created risk management and mitigation plan for the project.

Del Monte 2010-2017

Led planning, implementation and management of on-site IT services. Monitor tracking the project portfolio for resolving schedule, issues, risks, and budget performances. Project impacted 20+ locations throughout the entire US.

Managed a major project; migrated 6000+ users from a local mail server to the corporate Exchange mail server.

Managed and monitored the installation of VMWare.

Managed the installation of applications into the Service Catalog / Service Portfolio Cloud storage

BNYM 2014-2017

Managed planning and implementation of Cisco switch replacement of over 5,000+ devices at 12 various locations across the United States. Resolved intricate designs, development, and test issues with technical resources / business stakeholders to deploy enterprise inter-departmental systems. Provided leadership for: resource management, scheduling, PMO governance, and systems integration testing for successful on time business deployment.

Bank of America 2009-2012

Managed to completion, full Cisco Switch / Router installs and configurations. Mentored project managers to identify key delivery risks/issues/budget/schedule for corrective actions. Initiated creation of Standard Operating Procedures to ensure the delivery of secure, reliable technical solutions. Collaborate with directors/stakeholders/team leads to track and resolve business-technical issues/risks.

UBS 2014 – 2017

Provided project governance, schedules, scope/change management, business design requirements, stakeholder communications, technical resources, integration testing, issues risks, and successful production releases. Provided leadership to team of 50.

Reduced time to implement IT systems by 15% via deployment new SDLC PMO methodology process.

Managed 4.5M budget multi-spoke project consisting of Site survey’s,3-month Site support, Network upgrade and end user computer upgrade completed over a 10-month period, completed on time and under budget by .9%. with an expected margin of 25% actual margin was 29% due to process improvements on the network upgrade and computer deployments developed by peak in the first 3 months of the project.

City of Jacksonville 10/06 - 1/07

IT Administrator

Directly worked with the Mayor of Jacksonville to plan and execute with team of technician’s efficient plans of attack for past and probable future issues.

Perform rollout of 1500+ PC’s at several locations throughout the City of Jacksonville.

Test and configure custom PC images, install and reinstall custom software.

Access, configure and re-establish clients to Novell network.

Setup and configure network printers, scanners and other peripheral devices.

Support rollout clients in troubleshooting issues including, connectivity, applications and preferences.

IBM 1/03 - 10/06

IT Administrator

Monitored day-to-day Help Desk activities, such as call center call queue, staff, ticket assignments (Sales Force Ticketing System), escalation point of contact for 1100 remote users and Tier 2 application monitoring and support.

Established work priorities and ensured customer inquiries were handled effectively while meeting cost, productivity and quality goals.

Directed project management efforts in support of application goals.

Performed application support for JP Morgan Chase, Morgan Stanley, The Children’s Place, Bed Bath and Beyond, Coach, Media Guide, Disney Store, Barnes and Noble, Kroger, Wal-Mart, and Fuji Film.

Monitored, troubleshoot and resolved requests within the Service Level Agreement parameters.

Provided QA support for development team with new releases and code changes.

Implemented change requests (enhancements & defect corrections) and ensured that coding standards were adhered to. This included the development and maintenance of software customizations and user interface, standard and custom reports as well as FedEx and UPS rating engines.

Obtained, installed & configured third party software components as well IT in-house support.

Back up Team Lead for the High Enterprise Account Team.

Supported all High End X-Series and Blade Servers.

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