Sales Management
Resume:
STACHIANNA SHARRONE
**** ***** ***** ****, ****** Springs, FL 346**-***-***-
6636
**********@*****.***
https://www.linkedin.com/in/stachianna-sharrone-a1229819 Top performer starting and growing new ventures in challenging, volatile environments. Demonstrated thought leadership in contact center strategies for financial services, life, and health insurance distribution and servicing. Consistently met or exceeded corporate goals by building and developing high performance teams.
Grew radiology billing service into best in class, full service billing and management solution with 98.5% QA average.
Transformed disparate imaging center into profit center known for vast knowledge and top performance, which helped drive community recognition from #4 to #1 in industry niche.
Nominated by senior leadership and elected to serve on thought leadership team.
Instilled culture and changed view from “the way things have always been done” to “what is truly best for our customers.” Demonstrated strengths:
Startups & organization restructures
Identifying underperforming areas & cultural disconnects, instilling role responsibilities, leadership expectations & socialization, decreasing turnover, driving top performance
Benchmarking & performance standards
Process creation & improvement
Budget management & cost control
Customer service/satisfaction
STACHIANNA SHARRONE
1773 River Watch Blvd, Tarpon Springs, FL 346**-***-***- 6636
**********@*****.***
https://www.linkedin.com/in/stachianna-sharrone-a1229819 Top performer starting and growing new ventures in challenging, volatile environments. Demonstrated thought leadership in contact center strategies for financial services, life, and health insurance distribution and servicing. Consistently met or exceeded corporate goals by building and developing high performance teams.
Grew radiology billing service into best in class, full service billing and management solution with 98.5% QA average.
Transformed disparate imaging center into profit center known for vast knowledge and top performance, which helped drive community recognition from #4 to #1 in industry niche.
Nominated by senior leadership and elected to serve on thought leadership team.
Instilled culture and changed view from “the way things have always been done” to “what is truly best for our customers.” Demonstrated strengths:
Startups & organization restructures
Identifying underperforming areas & cultural disconnects, instilling role responsibilities, leadership expectations & socialization, decreasing turnover, driving top performance
Benchmarking & performance standards
Process creation & improvement
Budget management & cost control
Customer service/satisfaction
STACHIANNA SHARRONE
1773 River Watch Blvd, Tarpon Springs, FL 346**-***-***- 6636
**********@*****.***
https://www.linkedin.com/in/stachianna-sharrone-a1229819 Top performer starting and growing new ventures in challenging, volatile environments. Demonstrated thought leadership in contact center strategies for financial services, life, and health insurance distribution and servicing. Consistently met or exceeded corporate goals by building and developing high performance teams.
Grew radiology billing service into best in class, full service billing and management solution with 98.5% QA average.
Transformed disparate imaging center into profit center known for vast knowledge and top performance, which helped drive community recognition from #4 to #1 in industry niche.
Nominated by senior leadership and elected to serve on thought leadership team.
Instilled culture and changed view from “the way things have always been done” to “what is truly best for our customers.” Demonstrated strengths:
Startups & organization restructures
Identifying underperforming areas & cultural disconnects, instilling role responsibilities, leadership expectations & socialization, decreasing turnover, driving top performance
Benchmarking & performance standards
Process creation & improvement
Budget management & cost control
Customer service/satisfaction
STACHIANNA SHARRONE
1773 River Watch Blvd, Tarpon Springs, FL 346**-***-***- 6636
**********@*****.***
https://www.linkedin.com/in/stachianna-sharrone-a1229819 Top performer starting and growing new ventures in challenging, volatile environments. Demonstrated thought leadership in contact center strategies for financial services, life, and health insurance distribution and servicing. Consistently met or exceeded corporate goals by building and developing high performance teams.
Grew radiology billing service into best in class, full service billing and management solution with 98.5% QA average.
Transformed disparate imaging center into profit center known for vast knowledge and top performance, which helped drive community recognition from #4 to #1 in industry niche.
Nominated by senior leadership and elected to serve on thought leadership team.
Instilled culture and changed view from “the way things have always been done” to “what is truly best for our customers.” Demonstrated strengths:
Startups & organization restructures
Identifying underperforming areas & cultural disconnects, instilling role responsibilities, leadership expectations & socialization, decreasing turnover, driving top performance
Benchmarking & performance standards
Process creation & improvement
Budget management & cost control
Customer service/satisfaction
sharrone_2017+resume.doc.pdf
Saved to Dropbox • Jul 10, 2017, 3 12 PM
Recruiting, hiring & behavior descriptive interviewing (BDI) for all levels/functions
Training & development
Employee satisfaction/relations
Building relationships
Relentless work ethics
PROFESSIONAL BACKGROUND
US ONCOLOGY, Florida 2016-Present
Director of Revenue Cycle
Direct oversight of 2 CBOs in Florida (Tampa and Miami), 45 direct reports and first line of communication for RBO in Virginia. Developed an action plan to reduce the 120+ AR. Created metrics by which to judge employee
performance and streamline processes, which improved financial performance.
Revenue Cycle Management
Understand, contribute and help drive the strategic roadmap for revenue cycle for the centers in Florida.
Educate and consult with the practice and regional leadership as required on the status of current project portfolio and the pipeline of revenue cycle efforts to pursue for the regions or practices.
Partner with regional CBO’s and Physician Practice Leadership to manage information resources to support the gathering of benchmarking data and key performance indicators and leverage this to prioritize efforts and proactively implement mitigating strategies.
Project/Program Management
• Coordinate with regional CBO’s and Physician Practice Leadership to develop and implement plans,
communication and schedules to execute process
Recruiting, hiring & behavior descriptive interviewing (BDI) for all levels/functions
Training & development
Employee satisfaction/relations
Building relationships
Relentless work ethics
PROFESSIONAL BACKGROUND
US ONCOLOGY, Florida 2016-Present
Director of Revenue Cycle
Direct oversight of 2 CBOs in Florida (Tampa and Miami), 45 direct reports and first line of communication for RBO in Virginia. Developed an action plan to reduce the 120+ AR. Created metrics by which to judge employee
performance and streamline processes, which improved financial performance.
Revenue Cycle Management
Understand, contribute and help drive the strategic roadmap for revenue cycle for the centers in Florida.
Educate and consult with the practice and regional leadership as required on the status of current project portfolio and the pipeline of revenue cycle efforts to pursue for the regions or practices.
Partner with regional CBO’s and Physician Practice Leadership to manage information resources to support the gathering of benchmarking data and key performance indicators and leverage this to prioritize efforts and proactively implement mitigating strategies.
Project/Program Management
• Coordinate with regional CBO’s and Physician Practice Leadership to develop and implement plans,
communication and schedules to execute process
Recruiting, hiring & behavior descriptive interviewing (BDI) for all levels/functions
Training & development
Employee satisfaction/relations
Building relationships
Relentless work ethics
PROFESSIONAL BACKGROUND
US ONCOLOGY, Florida 2016-Present
Director of Revenue Cycle
Direct oversight of 2 CBOs in Florida (Tampa and Miami), 45 direct reports and first line of communication for RBO in Virginia. Developed an action plan to reduce the 120+ AR. Created metrics by which to judge employee
performance and streamline processes, which improved financial performance.
Revenue Cycle Management
Understand, contribute and help drive the strategic roadmap for revenue cycle for the centers in Florida.
Educate and consult with the practice and regional leadership as required on the status of current project portfolio and the pipeline of revenue cycle efforts to pursue for the regions or practices.
Partner with regional CBO’s and Physician Practice Leadership to manage information resources to support the gathering of benchmarking data and key performance indicators and leverage this to prioritize efforts and proactively implement mitigating strategies.
Project/Program Management
• Coordinate with regional CBO’s and Physician Practice Leadership to develop and implement plans,
communication and schedules to execute process
Recruiting, hiring & behavior descriptive interviewing (BDI) for all levels/functions
Training & development
Employee satisfaction/relations
Building relationships
Relentless work ethics
PROFESSIONAL BACKGROUND
US ONCOLOGY, Florida 2016-Present
Director of Revenue Cycle
Direct oversight of 2 CBOs in Florida (Tampa and Miami), 45 direct reports and first line of communication for RBO in Virginia. Developed an action plan to reduce the 120+ AR. Created metrics by which to judge employee
performance and streamline processes, which improved financial performance.
Revenue Cycle Management
Understand, contribute and help drive the strategic roadmap for revenue cycle for the centers in Florida.
Educate and consult with the practice and regional leadership as required on the status of current project portfolio and the pipeline of revenue cycle efforts to pursue for the regions or practices.
Partner with regional CBO’s and Physician Practice Leadership to manage information resources to support the gathering of benchmarking data and key performance indicators and leverage this to prioritize efforts and proactively implement mitigating strategies.
Project/Program Management
• Coordinate with regional CBO’s and Physician Practice Leadership to develop and implement plans,
communication and schedules to execute process
Recruiting, hiring & behavior descriptive interviewing (BDI) for all levels/functions
Training & development
Employee satisfaction/relations
Building relationships
Relentless work ethics
PROFESSIONAL BACKGROUND
US ONCOLOGY, Florida 2016-Present
Director of Revenue Cycle
Direct oversight of 2 CBOs in Florida (Tampa and Miami), 45 direct reports and first line of communication for RBO in Virginia. Developed an action plan to reduce the 120+ AR. Created metrics by which to judge employee
performance and streamline processes, which improved financial performance.
Revenue Cycle Management
Understand, contribute and help drive the strategic roadmap for revenue cycle for the centers in Florida.
Educate and consult with the practice and regional leadership as required on the status of current project portfolio and the pipeline of revenue cycle efforts to pursue for the regions or practices.
Partner with regional CBO’s and Physician Practice Leadership to manage information resources to support the gathering of benchmarking data and key performance indicators and leverage this to prioritize efforts and proactively implement mitigating strategies.
Project/Program Management
• Coordinate with regional CBO’s and Physician Practice Leadership to develop and implement plans,
communication and schedules to execute process
Recruiting, hiring & behavior descriptive interviewing (BDI) for all levels/functions
Training & development
Employee satisfaction/relations
Building relationships
Relentless work ethics
PROFESSIONAL BACKGROUND
US ONCOLOGY, Florida 2016-Present
Director of Revenue Cycle
Direct oversight of 2 CBOs in Florida (Tampa and Miami), 45 direct reports and first line of communication for RBO in Virginia. Developed an action plan to reduce the 120+ AR. Created metrics by which to judge employee
performance and streamline processes, which improved financial performance.
Revenue Cycle Management
Understand, contribute and help drive the strategic roadmap for revenue cycle for the centers in Florida.
Educate and consult with the practice and regional leadership as required on the status of current project portfolio and the pipeline of revenue cycle efforts to pursue for the regions or practices.
Partner with regional CBO’s and Physician Practice Leadership to manage information resources to support the gathering of benchmarking data and key performance indicators and leverage this to prioritize efforts and proactively implement mitigating strategies.
Project/Program Management
• Coordinate with regional CBO’s and Physician Practice Leadership to develop and implement plans,
communication and schedules to execute process
improvement plans.
• Responsible for leveraging all project resources and managing the project plan.
• Anticipating and influencing changes (internal or external) that may impact program scope or goals.
Process Improvement, Change Management and Leadership
• Oversight of change management process to include mapping out of revenue cycle best practice workflow for
front and back office processes as needed.
• Lead multiple concurrent projects for the East to improve operational processes resulting in financial savings, increased revenue and process flow improvements.
• Delivery of key components of Revenue Operations continuous improvement strategy; ensuring innovative solutions are aligned with regional CBO and Physician Practice goals and initiatives for both front end and back end operations.
• Collaborate with Leaders to identify key metrics, activities, and initiatives that impact the business to identify opportunities for improvement, assist with improvement plan development, and implement revised work, and
support progressive refinement of audit findings and opportunities.
Managed Care
• Provide oversight of contracts and payer variances
• Maintain open lines of communication with payers
• Coordinate payer projects and settlements
NOREMAC MEDICAL BILLING, Tarpon Springs, FL 8/2012 - 2017 CEO/President
improvement plans.
• Responsible for leveraging all project resources and managing the project plan.
• Anticipating and influencing changes (internal or external) that may impact program scope or goals.
Process Improvement, Change Management and Leadership
• Oversight of change management process to include mapping out of revenue cycle best practice workflow for
front and back office processes as needed.
• Lead multiple concurrent projects for the East to improve operational processes resulting in financial savings, increased revenue and process flow improvements.
• Delivery of key components of Revenue Operations continuous improvement strategy; ensuring innovative solutions are aligned with regional CBO and Physician Practice goals and initiatives for both front end and back end operations.
• Collaborate with Leaders to identify key metrics, activities, and initiatives that impact the business to identify opportunities for improvement, assist with improvement plan development, and implement revised work, and
support progressive refinement of audit findings and opportunities.
Managed Care
• Provide oversight of contracts and payer variances
• Maintain open lines of communication with payers
• Coordinate payer projects and settlements
NOREMAC MEDICAL BILLING, Tarpon Springs, FL 8/2012 - 2017 CEO/President
improvement plans.
• Responsible for leveraging all project resources and managing the project plan.
• Anticipating and influencing changes (internal or external) that may impact program scope or goals.
Process Improvement, Change Management and Leadership
• Oversight of change management process to include mapping out of revenue cycle best practice workflow for
front and back office processes as needed.
• Lead multiple concurrent projects for the East to improve operational processes resulting in financial savings, increased revenue and process flow improvements.
• Delivery of key components of Revenue Operations continuous improvement strategy; ensuring innovative solutions are aligned with regional CBO and Physician Practice goals and initiatives for both front end and back end operations.
• Collaborate with Leaders to identify key metrics, activities, and initiatives that impact the business to identify opportunities for improvement, assist with improvement plan development, and implement revised work, and
support progressive refinement of audit findings and opportunities.
Managed Care
• Provide oversight of contracts and payer variances
• Maintain open lines of communication with payers
• Coordinate payer projects and settlements
NOREMAC MEDICAL BILLING, Tarpon Springs, FL 8/2012 - 2017 CEO/President
improvement plans.
• Responsible for leveraging all project resources and managing the project plan.
• Anticipating and influencing changes (internal or external) that may impact program scope or goals.
Process Improvement, Change Management and Leadership
• Oversight of change management process to include mapping out of revenue cycle best practice workflow for
front and back office processes as needed.
• Lead multiple concurrent projects for the East to improve operational processes resulting in financial savings, increased revenue and process flow improvements.
• Delivery of key components of Revenue Operations continuous improvement strategy; ensuring innovative solutions are aligned with regional CBO and Physician Practice goals and initiatives for both front end and back end operations.
• Collaborate with Leaders to identify key metrics, activities, and initiatives that impact the business to identify opportunities for improvement, assist with improvement plan development, and implement revised work, and
support progressive refinement of audit findings and opportunities.
Managed Care
• Provide oversight of contracts and payer variances
• Maintain open lines of communication with payers
• Coordinate payer projects and settlements
NOREMAC MEDICAL BILLING, Tarpon Springs, FL 8/2012 - 2017 CEO/President
Created, designed and launched a “best in class” radiology specific billing service. Led the expansion and management of radiology billing software integration with RIS/PACS vendor. Developed implementation and training models for new clients and provided project management
oversight. Participated in conference and teleconference presentations. Assisted in trade shows such as RSNA. Provided RIS/PACS administration services. Led an
offshore team of resources to provide services to clients throughout the United States. Recognized for support of business development and sales efforts across two software partners. Acted as project manager for RFP and RFI’s. Provided onsite and remote software training.
Closed 90% of all software leads (EHR/PM & RIS/PACS).
Exceeded billing company growth/sales expectations by more than 75%.
Drastically reduced spending by outsourcing a large number of services.
Delivered on-going sales, project management and implementation services to various software partners. EXCEL MEDICAL IMAGING 7/2008 - 11/2012
Director of Operations
Evaluated, consolidated and transformed a disparate imaging center into a single, proactive, service-oriented profit center achieving 97.5% overall quality. Led process re-engineering initiative which decreased staffing by 20% while supporting a 15% increased patient volume.
Responsible for all business and operational activities including fiscal and budget affairs, human resources management, process improvement, physician relations and other initiatives essential to the successful operation of the Created, designed and launched a “best in class” radiology specific billing service. Led the expansion and management of radiology billing software integration with RIS/PACS vendor. Developed implementation and training models for new clients and provided project management
oversight. Participated in conference and teleconference presentations. Assisted in trade shows such as RSNA. Provided RIS/PACS administration services. Led an
offshore team of resources to provide services to clients throughout the United States. Recognized for support of business development and sales efforts across two software partners. Acted as project manager for RFP and RFI’s. Provided onsite and remote software training.
Closed 90% of all software leads (EHR/PM & RIS/PACS).
Exceeded billing company growth/sales expectations by more than 75%.
Drastically reduced spending by outsourcing a large number of services.
Delivered on-going sales, project management and implementation services to various software partners. EXCEL MEDICAL IMAGING 7/2008 - 11/2012
Director of Operations
Evaluated, consolidated and transformed a disparate imaging center into a single, proactive, service-oriented profit center achieving 97.5% overall quality. Led process re-engineering initiative which decreased staffing by 20% while supporting a 15% increased patient volume.
Responsible for all business and operational activities including fiscal and budget affairs, human resources management, process improvement, physician relations and other initiatives essential to the successful operation of the Created, designed and launched a “best in class” radiology specific billing service. Led the expansion and management of radiology billing software integration with RIS/PACS vendor. Developed implementation and training models for new clients and provided project management
oversight. Participated in conference and teleconference presentations. Assisted in trade shows such as RSNA. Provided RIS/PACS administration services. Led an
offshore team of resources to provide services to clients throughout the United States. Recognized for support of business development and sales efforts across two software partners. Acted as project manager for RFP and RFI’s. Provided onsite and remote software training.
Closed 90% of all software leads (EHR/PM & RIS/PACS).
Exceeded billing company growth/sales expectations by more than 75%.
Drastically reduced spending by outsourcing a large number of services.
Delivered on-going sales, project management and implementation services to various software partners. EXCEL MEDICAL IMAGING 7/2008 - 11/2012
Director of Operations
Evaluated, consolidated and transformed a disparate imaging center into a single, proactive, service-oriented profit center achieving 97.5% overall quality. Led process re-engineering initiative which decreased staffing by 20% while supporting a 15% increased patient volume.
Responsible for all business and operational activities including fiscal and budget affairs, human resources management, process improvement, physician relations and other initiatives essential to the successful operation of the Created, designed and launched a “best in class” radiology specific billing service. Led the expansion and management of radiology billing software integration with RIS/PACS vendor. Developed implementation and training models for new clients and provided project management
oversight. Participated in conference and teleconference presentations. Assisted in trade shows such as RSNA. Provided RIS/PACS administration services. Led an
offshore team of resources to provide services to clients throughout the United States. Recognized for support of business development and sales efforts across two software partners. Acted as project manager for RFP and RFI’s. Provided onsite and remote software training.
Closed 90% of all software leads (EHR/PM & RIS/PACS).
Exceeded billing company growth/sales expectations by more than 75%.
Drastically reduced spending by outsourcing a large number of services.
Delivered on-going sales, project management and implementation services to various software partners. EXCEL MEDICAL IMAGING 7/2008 - 11/2012
Director of Operations
Evaluated, consolidated and transformed a disparate imaging center into a single, proactive, service-oriented profit center achieving 97.5% overall quality. Led process re-engineering initiative which decreased staffing by 20% while supporting a 15% increased patient volume.
Responsible for all business and operational activities including fiscal and budget affairs, human resources management, process improvement, physician relations and other initiatives essential to the successful operation of the Created, designed and launched a “best in class” radiology specific billing service. Led the expansion and management of radiology billing software integration with RIS/PACS vendor. Developed implementation and training models for new clients and provided project management
oversight. Participated in conference and teleconference presentations. Assisted in trade shows such as RSNA. Provided RIS/PACS administration services. Led an
offshore team of resources to provide services to clients throughout the United States. Recognized for support of business development and sales efforts across two software partners. Acted as project manager for RFP and RFI’s. Provided onsite and remote software training.
Closed 90% of all software leads (EHR/PM & RIS/PACS).
Exceeded billing company growth/sales expectations by more than 75%.
Drastically reduced spending by outsourcing a large number of services.
Delivered on-going sales, project management and implementation services to various software partners. EXCEL MEDICAL IMAGING 7/2008 - 11/2012
Director of Operations
Evaluated, consolidated and transformed a disparate imaging center into a single, proactive, service-oriented profit center achieving 97.5% overall quality. Led process re-engineering initiative which decreased staffing by 20% while supporting a 15% increased patient volume.
Responsible for all business and operational activities including fiscal and budget affairs, human resources management, process improvement, physician relations and other initiatives essential to the successful operation of the Created, designed and launched a “best in class” radiology specific billing service. Led the expansion and management of radiology billing software integration with RIS/PACS vendor. Developed implementation and training models for new clients and provided project management
oversight. Participated in conference and teleconference presentations. Assisted in trade shows such as RSNA. Provided RIS/PACS administration services. Led an
offshore team of resources to provide services to clients throughout the United States. Recognized for support of business development and sales efforts across two software partners. Acted as project manager for RFP and RFI’s. Provided onsite and remote software training.
Closed 90% of all software leads (EHR/PM & RIS/PACS).
Exceeded billing company growth/sales expectations by more than 75%.
Drastically reduced spending by outsourcing a large number of services.
Delivered on-going sales, project management and implementation services to various software partners. EXCEL MEDICAL IMAGING 7/2008 - 11/2012
Director of Operations
Evaluated, consolidated and transformed a disparate imaging center into a single, proactive, service-oriented profit center achieving 97.5% overall quality. Led process re-engineering initiative which decreased staffing by 20% while supporting a 15% increased patient volume.
Responsible for all business and operational activities including fiscal and budget affairs, human resources management, process improvement, physician relations and other initiatives essential to the successful operation of the center. Provide management and strategic direction in executing the center’s responsibilities.
Worked closely with payers, TPA, MSOs, and IPA to
negotiate contracts, created new relationships, and rolled out new strategies; all while improving brand name. RIS/PACS administrator.
• Increased revenue by 30%.
• Implemented voice recognition transcription which reduced report turnaround times to 4-6 hours and reduced spending.
• Slashed payroll/benefits administration costs 19.4% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
• Implemented new RIS/PACS system.
• Negotiated the procurement of a new PET CT scanner and an MRI scanner and the construction contract for remodeling the entire radiology department.
HUEY CHEMICAL CORPORATION, Oldsmar, FL
7/2007-8/2008
Director of Sales
National and international sales, marketing and account management. Proposal generation through CRM system. Oversight of fill levels and sales projections. Oversight of all international product labeling to ensure product compliance. Coordinated tradeshows and conferences.
Sold the company’s largest account during first year as director.
Launched and sold two successful product lines
internationally.
Secured patents and trademarks for two product lines.
Translated labels for international distribution. ROSE RADIOLOGY CENTERS INC, Palm Harbor, FL 1/2003- 6/2007
center. Provide management and strategic direction in executing the center’s responsibilities.
Worked closely with
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