Information Technology Customer Service
Resume:
Andréa Malmquist
Address: **** * ******* **, **** 2, Chicago, IL 60622
Mobile: 312-***-**** Email: ***************@*******.*** EDUCATION
DePaul University
Master of Science in Information Systems – Systems Analysis Graduating 8/2017
• GPA 3.98 – Honor of Upsilon Pi Epsilon
• Courses:
Database Design (SQL Server)
Systems Analysis (Visio)
Knowledge Discovery Technologies (Data Mining)
Scripting for Interactive Systems (JavaScript)
Information Security Management
System Design, Implementation, & Maintenance (SQL and Visual Studio)
Requirements Elicitation Analysis (Visio)
IT Project Management (Agile Concepts)
Information Technology Leadership
Information Technology Consulting
Organizational Modeling
Enterprise Infrastructure
Social Issues of Computing
Information Systems Policies & Strategies
INSEEC – Ecole Commerce Européenne de Lyon Top 10% of graduating class French Bachelor in International Business Administration Linköping University
Swedish Bachelor in Business Administration Top 10% of graduating class TECHNICAL SKILLS LEVEL
• Microsoft Office Package - Advanced
• Visio / LucidChart - Advanced
• JavaScript / jQuery - Intermediate
• SQL Server - Intermediate
• Visual Studio (C#) - Intermediate
• WebSphere Business Modeler - Intermediate
• Data Mining (Python) - Fundamental
IT PROJECTS
HAS – Healthcare Alternative Systems Chicago, USA
IT Security 1/2017 – 3/2017
• Had the opportunity to participate in an IT project group at the DePaul University, with the mission to help and improve the company HAS’s IT security.
• Overlooked and rewrote HAS’s IT security policies in compliance with HIPAA. DePaul University Chicago, USA
Agile Coach 1/2017 – 3/2017
• Was appointed as agile coach for an IT project group, consisting of four people, at DePaul University, with the mission to develop a tip calculator application in Visual Studio (C#).
• Planned and scheduled all work; planned the product and sprint backlogs, held daily meetings, and mentored the team.
WORK EXPERIENCE
Newcomers Immigration & Relocation Stockholm, Sweden Relocation Consultant 4/2016 – 8/2016
• Managed around 30 various relocation commissions ordered by Newcomer’s corporate clients in Stockholm, with relocating employees from all over the world.
• Performed needs assessment for each relocating employee to assist in coordination of authorized services.
• Provided advice and support, and maintained regular contact with both client and relocating employee, throughout the scope of engagement.
STS Student Travel School San Diego, USA
Course Town Manager 6/2015 – 8/2015
• Managed a multicultural team of 14 group leaders with around 300 students.
• Top responsibility for all operations, finance, sales, and activities on the destination.
• Handled all emergencies, and contact with local authorities and organizations.
• Planned and prepared information for arrivals, departures, and welcome meetings. Bournemouth, UK
Course Town Assistant 6/2014 – 7/2014
• Assisted the Course Town Manager in managing 25 group leaders with around 400 students. Examples of daily tasks were to prepare information and guidelines for leaders, and to coordinate activities for students. Apollo Travel Group Crete, Greece
Guest Relation Coordinator 4/2013 – 8/2013
• Offered excellent service to Apollo’s customers abroad, and handled everything from customer complaints to insurance matters, as well as hospital issues. Worked at a call center on one of Apollo’s largest destinations, with an average of 5000 guests per week. Vällingby Ögonklinik AB Stockholm, Sweden
Receptionist 8/2012 – 3/2013
Avant Marketing AB Malmö, Sweden
Customer Service 4/2012 – 8/2012
Apollo Travel Group Tenerife, Spain
Travel Coordinator 3/2011 – 4/2012
LANGUAGE SKILLS LEVEL
• English - Fluent in speech and writing
• Spanish - Fluent in speech and writing
• Danish - Fluent in speech and writing
• Norwegian - Fluent in speech and writing
• French - Fundamental skills
• Swedish - Native
REFRENCES
References available upon request!
Contact this candidate