Customer Service Front Desk

Guermine F Pierre

*** ** *** ** # ***

Pompano Beach, FL 33060

Phone: 352-***-****

Alt phone: 352-***-****

**********@*****.***

FRONT DESK / CUSTOMER SERVICE

SKILLS AND ATTRIBUTES

Manage front desk by handling phone calls and providing face to face customer service

Schedule patients for upcoming appointments ensuring smooth flow of daily operations

Review patient intake forms for accuracy and completeness; update file for any changes

Conduct insurance verification and current coverage for services

Excellent team player,

Possess great organizational, communication.

Computer Literate

Proficient in customer care.

Exhibit great adaptable personality approachable, sociable, passionate, honest, loyal,

Quick Learner

Fluent in English, French, and Creole

Scheduling

Time Management

WORK EXPERIENCE

Sunrise Chiropractic and Rehabilitation Center Fort Lauderdale, Florida 02/2009 to 04/2017

Front Desk / Chiropractic Assistant

● Greets patients, check them in, and confirm their insurance status

● Answer phones and operate switchboard; schedule meetings and conference calls.

● Ensure reception area is clean, tidy by complying with procedures, rules, and regulations.

● Operate general office equipment.

● Take patients’ vitals and record information for the doctors’ use in the examination and treatment.

● Maintaining and keeping track of office supplies.

● Establish and maintain a comprehensive filing system and records.

● Maintain databases, including contacts, address, terms.

● Electronically records/search for data in multi-application computer systems.

● Maintain appointment calendar, schedule appointments and meetings make travel arrangement.

BP Gas Station, Pompano Beach, Florida 08/2006 to 02/2009

Cashier

● Received payment by cash, check, credit card, automatic debits

● Issued receipts, refunds, credits or change due to customer.

● Counted money in cash drawers and balanced register at the beginning and end of shift.

● Maintained clean and orderly checkout area.

● Respond to customers complaints and resolve their issues.

● Bagged, boxed, and wrapped purchased items.

● Trained other staff members to work as cashier.

● Maintain knowledge of store inventory and sales activities.

● Assist in stocking shelves, rotating merchandise and making prices

Guermine F Pierre Phone 352-***-**** E-mail: **********@*****.***

EDUCATION:

Penn Foster High School High School Diploma

Everest Institute Medical Assistant Diploma

CERTIFICATES:

HIPAA

OSHA/HIV/AIDS & Bloodborne Pathogens

Contact this candidate