Manager Management

Kenneth Handel, MBA 703-***-**** (c)

**** ** ***** ******, *********, FL 33156 *********@***.***

QUALIFICATIONS SUMMARY

Highly accomplished facilities / warehouse manager with experience in real estate management, facilities management, warehouse management and administrative management. Core competencies include supervision of facilities staff, client relations, operations management, purchasing, vendor management, conference management. (MBA, BI-LINGUAL, English/Spanish)

PROFESSIONAL EXPERIENCE

Corporate Facilities Manager (February 2009 – June 2016)

Strayer Education, Inc., Herndon, VA

Provide overall supervision of physical campus locations and maintain each assigned campus location’s physical appearance. Responsible for corporate headquarters, corporate call center facility and 19 campuses in FL & TX (400K sq.ft / multi-tenant and free standing).

Directly manage mail room staff (2), full time janitorial staff (2), and maintenance staff (2) at corporate headquarters building.

Supervise all construction projects in the region including managing project budgets, timelines and efficient space planning.

Manage all internal corporate moves including, space allocation and systems furniture.

Assist with lease negotiations, lease renewals, and lease terminations.

Responsible for locating new sites in region and managing the new campus opening process.

Manage regulatory compliance for new and existing sites.

Responsible for procurement of vendor services and management of existing relationships including development of measurements for success.

Managed and maintened multiple offsite store / warehouse facilities and inventory control,

Trouble-shoot and eliminate day to day operations issues to ensure that student and staff needs are met.

Responsible for all janitorial, HVAC maintenance, pest control, mail room, reception, conferencing, food services and security guard services. Services provided via internal staff landlords, contractors and vendors/service providers.

Responsible for 24/7 emergency response.

Manage $14M annual budget process for locations.

Operations Manager (January 2007 – February 2009)

TrailPods, Miami, FL

Operations manager for company providing portable structures and technologies to companies and government organizations.

Supervise central office services.

Handle all vendor negotiations and relationships for materials’ and services’ vendors.

Manage transportation logistics of company freight. Determine compliance with federal, state, and local transportation regulations.

Oversight responsibility for operations of client sites including: facilities and operations management, budget accountability, equipment leases.

Work to streamline operations in existing and new client accounts.

Owner/President (December 2003 – January 2007)

Handel-It, Inc., Miami, FL

Facilities/operations consultant. Projects included:

Vitas Healthcare, Miami, FL - Interim Facilities Manager

business operations management

purchasing

equipment leases

vendor negotiation

office moves and relocations, space planning

USAA Insurance, Tampa, FL

Developed management plan for custodial operations for 550,000 square foot property.

Restructured work flow system.

Created timeline system.

University of Miami, Coral Gables, FL

Developed custodial operations program for 6 million square feet of building space.

Focused on implementing new custodial work process/workflow.

Developed human resource management plan for grounds staff of 150.

Nova Southeastern University, Davie, FL

Created system to dispatch maintenance work orders.

Developed management plan for large maintenance staff.

Miami-Dade Public Schools, Miami, FL

Focused on two major maintenance services: preventive/corrective maintenance and minor projects.

Assisted in reorganization of the maintenance system and staff allocation of the School system.

Managed and coordinated work of School employees to ensure regular and consistent operation of services.

Guided a Satellite Director and his management teams through the reorganization of the maintenance operations.

BankAtlantic, Ft. Lauderdale, FL

Completed system-wide branch lighting project and ATM state compliant lighting project.

Implementation Manager (May 2002 – November 2003)

Oce Business Services, Washington, D.C.

Operations manager for large company providing outsourcing services to law firms, hospitals, financial institutions, and corporate clients in the Washington, D.C. and Northern Virginia area.

Oversight responsibility for operations of client sites including: facilities and operations management, budget accountability, equipment leases, vendor negotiation.

Assisted clients whose sites were undergoing space planning and construction.

Audited clients’ procedures to monitor efficiency of facilities and operations and prepared client reports based on audit findings.

Assisted with direction of site managers located throughout the region.

Met with clients on a frequent basis to ensure customer satisfaction.

Worked to streamline operations and office services in troubled and new accounts.

Site Facility Manager (August 1999 – May 2002)

Merrill Corporation, Washington, D.C.

Responsible for day-to-day operations and facilities management of Banner & Witcoff (multi-office law firm):

Responsible for day-to-day financial management of administrative and office services:

oresponsible for controlling labor costs and outside vendor costs

oresponsible for on-and off-site litigation support costs

Responsible for vendor relations:

oresponsible for contracting with all vendors: all physical plant issues including electrical, plumbing, maintenance, housekeeping; catering; equipment; supplies; services

omanaged purchasing for firm services

oensured quality of vendors and their compliance with agreements

Oversaw all physical plant issues and space planning:

oensured the quick and efficient solution of all housekeeping issues (electrical, plumbing, general maintenance)

oresponsible for all communications with property management and building engineers

ooversaw all office moves and renovations

Oversaw 11 hourly staff members:

omanaged office services operators responsible for mail, faxing, copying and other services

omanaged hospitality/catering employees

oresponsible for hiring, termination, and payroll

omanaged staff members responsible for file room activity and maintenance of records

Assisted with oversight of computer technology.

EDUCATIONAL EXPERIENCE

Masters of Business Administration (December 1997)

University of Miami, Coral Gables, FL

Bachelor of Science in Finance (May 1988)

Tulane University, New Orleans, LA

Paralegal Certificate (August 1990)

Fairleigh Dickinson University, Hackensack, NJ

OTHER

International Facility Management Association (IFMA) - member

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