Customer Service High School

Tiffany T. Pegues

**** ********* ***** ****: 704-***-****

Charlotte, NC 28227 **********@*****.***

SUMMARY OF QUALIFICATIONS

Strong organizational skills and attention to detail.

Driven energetic self-starter with a great ability to work independently and as a team member.

Detail oriented and demonstrated ability to handle multiple priorities to meet strict deadlines.

Strong oral and written communication skills.

Excellent ability to listen and follow instructions.

Excellent analytical and problem resolution skills.

Demonstrated ability to effectively and efficiently multi-task.

Sharp thinking skills and ability to handle difficult situations.

SKILLS

Knowledgeable in Microsoft Word, Excel, and PowerPoint, and Internet Applications.

High Standards

Self- motivated

Strong work ethic

Good interpersonal skills

Active listener\Active learner

Good team player

Highly skilled in providing prompt and friendly customer service

In-depth knowledge of operating cash register and maintaining cash drawer

Well versed in performing monetary transactions such as giving and receiving change.

Able to maintain clean and neat work area, and correctly stock, check, stand and safe and secure work area.

Knowledge of gift cards, travelers checks, food stamps, cash, checks, processing coupons, and refunds.

Demonstrated ability to balance all transactions run through assigned register, including

layaway payments, checks, register receipts, currency, and credit card

Proven record of processing exact and efficient sale and return transactions.

Able to maintain knowledge of current product location.

Dedicated and meticulous-high level of accuracy and attention to detail.

Able to answer telephones and perform light housekeeping tasks.

EXPERIENCE

January 2016- July 2016, Lead cashier, Dollar Tree

Greet all my customers.

Answering questions about products, services, and merchandise.

Handle all customers transactions in a timely manner.

Receive payments by cash, check, credit cards and automatic debits.

Recover and Restock store items to designated areas.

Issue receipts, refunds and change to customers.

March 2015-October 2016, Harris Teeter, Fresh Foods Clerk

Provided excellent customer service through product knowledge.

Learned different specifications on Boars Head Meats and cheese

Had to have good maintenance of sanitary conditions throughout the entire work place.

It was very essential to keep that area as clean as possible.

August 2014 - January 2015, Innovations Bistro, Cashier, Charlotte, Nc

Overseeing all cash and credit card transactions.

Using mathematical skills to fix cash register errors.

Sharp thinking skills and ability to handle difficult situations working v cash registers to check out customers.

Training newly hired cashiers.

Created a friendly/positive impression at the checkouts

Educated customers about new schemes and promotional activities that could benefit them.

June 2012 -February 2013, Taco Bell, Cashier, Charlotte, NC

Greeted customers in the restaurant or drive-thru.

Communicated with customers, teammates and managers in a positive manner.

Took and ringing up orders, handled payments and thank customers.

Prepared, assembled food and beverage orders.

Checked to ensure orders were correct, package products

Maintained a clean, safe work and dining environment.

2011 - 2012, Chick-Fil-a, Team Member, Charlotte, NC

Operated computerized cash registers (perfectly balanced cash drawer).

Friendly and courteous when working with customers, providing top quality customer service.

Maintain a sanitary work area.

Delivered service in a surprisingly fast manner.

EDUCATION

Vance High School, Charlotte, North Carolina

Attended Kings College, Charlotte, NC

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