Customer Service Microsoft Office

RESUME

PriyankaChauhan

A/B-****/**** KaveriVihar NTPC, Korba (C.G)

Email ID: ************@*****.***

Mob: +91-741*******, 883-***-****

Objective:

To obtain challenging and responsible position in an organization wherein I contribute to the successful growth of the organization using my abilities and knowledge.“ There is always a better way of doing things” is my belief.

Academic Qualification:

Year

Course

Percentage

Institution

Board/University

2008

High School

59%

Kendriya Vidyalaya BCPP No 4

CBSE

2010

Higher Secondary

61.6%

Kendriya vidyalaya NTPC

CBSE

2013

B.COM

59.89%

K.N. College, Korba

Bilaspur University

2015

M.COM

62%

K.N. College, Korba

Bilaspur University

2016

PGDCA

65%

K.N. College, Korba

Bilaspur University

Computer Skills:

Computer Basics.

Microsoft Office (Word, Excel & PowerPoint, tally)

Well versed with Internet.

Work Experience:

Company Name- Kotak Mahindra old Mutual Life Insurance.

Designation: Branch Operation Executive

Experience : 9 months

Job Description:

Customer Relationship and Services:-

Interacting with external customers and internal customers and addressing their queries, requests and complaints.

Committed TATs are met consistently.

Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-

Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check.

Follow-ups with HUB for case setup and FR generation.

Documentation:-

Maintenance and updating of all kinds of Reports, Files and Registers, Updation of Customer's information.

Other Activity:

Cash Operation handling(Teller)

Daybook closing & monthly closing

e-register maintenance

Customer Service & fund transfer knowledge

Attending to any other customer queries.

Able to give accurate & detailed information to clients

Hobbies:

Reading Books, Novels.

Listening Indo Classical Music.

Dancing Passionately.

Personal Details:

Name : Priyanka Chauhan

Fathers Name : Shri Malik Ram Chauhan

Date of Birth : 12/01/1992

Gender : Female

Language Known : English & Hindi

Nationality : Indian

Declaration

I hereby declare that the above given information are true & to the best of my knowledge.

Date:

Place: PriyankaChauhan

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