Customer Service Human Resources
Resume:
Melissa Garza, MS
Buckeye, AZ *****
************@*****.***
Objective: Professional individual that is currently seeking and opportunity in the Human Resources field. Summary of Qualifications
Proven ability to use analytical skills for situations in a fast-paced atmosphere.
Managing multiple projects, strong decision and problem solving skills.
Ability to use creativity, initiative, knowledge, and experience in performing work.
Experience in developing great rapport with administration and clients.
Experience in Microsoft Word, Basic Excel and Power Point.
Six years of Human Resources experience.
Education Grand Canyon University- Phoenix, AZ
Master of Science in Psychology May 2013
Bachelor of Science in Psychology May 2012
Estrella Mountain Community College- Avondale, AZ
Associate of Arts in Liberal Arts May 2010
Associate of Arts in General Education May 2010
Volunteer Experience
Veterans First 2016-present
Social Work for Women Veterans and their families
Hospice of the West 2013-2016
Visiting with assigned patients
Experience Case Manager Mar. 2016-Feb 2017
Lifewell Behavioral Health Center-Phoenix, AZ. Apr 2017-present
Work with a clinical team to engage, educate, verbal communication and coordinate care with SMI clients and their family as well as behavioral health, medical and dental providers and community programs and resources.
Perform all case management functions including completing assessments and identifying skills and any need for further or specialty evaluations and documenting in database Next Gen.
Provided continuous work flow for the process of effectiveness of treatment for improvement and updated referrals to appropriate community resources.
Completed regular office duties: faxing, filing and gathering documentation for law officials. Inmate Classification Feb. 2017-April 2017
Maricopa County Sherriff’s Office-Phoenix. AZ.
Discuss purpose of interview with inmate and obtain consent signature; complete initial assessment interview and assess medical or psychiatric needs; provide general referrals if necessary.
Research criminal history both locally and nationally; assess special housing needs and make placement accordingly.
Advise inmate of all programs available and answer questions regarding criminal justice process.; contact other jails to obtain bed availability; interview all inmates in isolation tanks as soon as possible and applying all rules and regulations.
Completed regular office duties, filing, faxing and making copies for law officials. Human Resources Coordinator Dec. 2015-Feb. 2016
Southern Wine & Spirits-(Ultimate Staffing Services) Phoenix, AZ
Performed work under the direction of the HR Director and staff with special projects, research and evaluations on employees.
Prepared new hire employee orientation paperwork, performed regular administrative duties.
Maintaining all employee files including benefits, training, updated auto insurance policies.
Prepared various reports for the Arizona and New Mexico distribution centers. Receptionist/Administrative Assistant Aug 2015-Nov. 2015 Devenney Group Architects-(Ultimate Staffing Services) Phoenix, AZ
Welcomed visitors in person, taking inbound calls.
Formulated and scheduled appointments and facilitate meetings.
Administrative duties: typing, faxing, copying and phones.
Ordered all office equipment and supplies from vendors. Site Administrator June 2008-June 2015
Securus Technologies-based in Dallas, Tx.
Contracted out with Department of Corrections: Maintain a high level of ongoing effective communication with Management to assure quality customer service is being provided to all customers and problem solving all issues in a timely manner.
Assist prison Tech Support in the maintenance of computer hardware, scanner, software, and telephony equipment by providing troubleshooting results to appropriate parties.
Primary representative between on-site prison facility personnel and Securus Management & Personnel.
Administration of data entry, investigations of inmate and facility complaints, processing of internal documents, and generates reports as requested. Executive Staff Assistant May 2007-June 2008
Secretary of the State of Arizona, Jan Brewer (Provencia Staffing Agency) Phoenix, AZ
Reviewed incoming invitations, scheduled functions and arranged the Secretaries daily book of appointments personal and professional.
Communicated accurate information, directives, assignments, instructions, and messages to staff and to the public in a courteous and professional manner.
Completed reports in regards to constituents.
Assisted in preparing all travel arrangements and itinerary’s. Customer Service/Cashier Nov. 2004-July 2008
Sportsman’s Warehouse- Goodyear, AZ
Worked in the Customer Service department.
Set up layaways and assisted customers with product returns and answering phones.
Handling cash transactions.
Light stocking, filing and usage of basic office machines. School Health Aide July 2006-May 2007
Heritage Elementary- Glendale AZ
Enabled medical attention to students from the third grade through eighth grade.
Discussed with parents’ their children’s health issues.
Updated all immunization records and completion of all Arizona State Reports.
Completed various reports for the Principal of the school. Human Resources Assistant/Receptionist Aug. 2001-July 2005 Weyerhaeuser Company- Tolleson, AZ
Completed all new hire paperwork and facilitated all training and development, organizational developments, presentations for meetings
Worked with benefits and claims and interpretation of HR policies, procedures with Federal and State laws and completed updates on all employee files, tracking vacations, sick days and FMLA.
Resolved employee issues, relations and completed documentation for all employee disciplinary actions.
Prepared various reports on job performance and various employee matters. Human Resources Assistant July 1998-Nov. 2000
The Wigwam Resort- Litchfield Park, AZ
Conducted application recruitment, identification, evaluation, interview and referral.
Administered new employee orientation and training on all different departments.
Acted as a liaison between management and employees in reference to employee issues for problem resolution.
Interpreted Human Resources policies and procedures.
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