Customer Service Insurance

Location:

Tyler, TX

Posted:

July 24, 2017

Contact this candidate

Resume:

Allen Sprayberry

**** ***** *****, *****, ***** *5701

972-***-**** ************@*****.***

Experience

Lead Insurance Agent

Allstate Insurance, Whitehouse, Texas

January 2010 –Current

Provide customer service, answering phones and helping walk-in current and new customers. Create quotes and policies as well as making changes to insurance coverage. Familiarize customers with their coverages and benefits and act as a liaison with other agencies to ensure all benefits are provided to the client. Create and update electronic and hard copy customer files. Process payments, balance receivables account daily, purchase supplies and work with various software and office machines. Supervise and train other workers.

Loss Prevention Department

Marriott Hotels and Resorts (Austin and Houston, Texas, and

Renaissance Mayflower Hotel, Washington, D.C.)

September 1996 – August 2009

Worked my way up from basic officer to head of department, as I moved to new locations. Used PeopleSoft extensively for all financial/payroll transactions. Responsible for budget, purchasing, entering time for employees, creating requisitions, vouchers, and expense reports, reconciling weekly cash and credit card expenditures. Reconciled expenditures for contract labor and maintained budget for Loss Prevention, and Shipping and Receiving departments. Scheduled employees and contract workers and monitored labor costs. Controlled bids for purchasing process. Supervised personnel, as well as responding to management requests and resolving guest issues.

United States Air Force Non-Commissioned Officer

(Germany, Abilene, Texas, and the United Kingdom)

February 1985 – February 1995

Squad leader of military personnel, responsible for ensuring all personnel were aware of US DOD policy. Conducted training on sexual harassment, benefit knowledge, and family support, as well as military standards and job knowledge. Controller for weapons storage facilities, requiring Secret security clearance. Deployed to Balkans during Bosnian conflict.

Education

University of Texas at Tyler Bachelor of Science Spring 2017

Austin Community College

Stephen F. Austin State University

References

Jesse Delgado

Director of Loss Prevention

The Worthington Renaissance Hotel

200 Main Street

Ft. Worth, Texas 76102

817-***-**** (work)

682-***-**** (cell)