Customer Service Insurance
Resume:
DAWN BASNETT
Grand Rapids, MI ****3
*************@*****.***
OBJECTIVE: Seeking a position in the Grand Rapids area, for a company with a diverse background, to utilize my skills and experience.
QUALIFICATION: Hard working, detail oriented individual who possesses vast medical billing, customer service, administrative, and leadership skills acquired from experience. Able to work independently and/or in a team atmosphere, with excellent written and verbal communication, proficient in Microsoft Office/Word/Excel, 70 WPM, 10 Key and phone skills. A responsible individual, who is dedicated, compassionate and loyal, looking to utilize current skills and eager to learn new responsibilities.
EDUCATION:
1982-1986 High School Diploma – Elk Rapids High School, MI
1984-1986 Computer Programming/Accounting - Traverse Bay Vocational Center, MI
1988-1990 Associates Degree Business Management & Computer Science – Davenport, MI
EMPLOYMENT
01/2017 – Present The Chemist Shoppe – Clerk
Assist with all customers, filing, stocking, ordering of supplies, answering phones, mail duties and any other necessary duties to assist the pharmacist, technicians, and customers. Temporary position to cover for maternity leave.
2/2016 – 01/2017 Auto Wares – Parts Delivery Express Driver
Daily deliveries of parts to customer stores, including transfers. Maintaining records for the vehicle and ensuring proper maintenance is performed.
04/2010-07/2015 ASI, Corporation (General Electric- GE) – Consumer Relations Advocate
Chiefly responsible for providing world-class problem resolution for GE appliance customers. Received, investigated, documented and resolved customer concerns with the highest focus on quality of service and consumer satisfaction. Demonstrated enthusiasm and a sense of urgency, while addressing customer inquiries regarding product features, benefits, warranties, complaints and other related topics.
Dawn Basnett
711 Atwood NE
Grand Rapids, MI 49503
*************@*****.***
EMPLOYMENT CONTINUED:
11/2007-02/2010 Compassionate Care – Home Health Aide
Assisting individuals with in-home adult daily living, including but not limited to: preparing meals, cleaning, bathing, shopping and any other necessary tasks to permit clients to retain independent living.
02/2004-10/2007 Traverse City Eye Consultants – Patient Accounts Representative
Accounts receivable for all patient and insurance carrier products. Aided improvement, development and reconstruction of Business Policies and Procedures, to ensure efficient process and flow. Implementation of electronic and rapid claims submission as well as HCFS1500 hard copies for primary, secondary and tertiary claims. Entered charges with CPT codes, conducted daily audits and ensured optimal billing practices were followed and to guarantee allowable amounts were charged and received. Complete customer service care for patients and all insurance carriers, including departmental interaction to ensure outstanding patient care.
03/2001-01/2004 Michigan Medical, PC (MMPC) – Priority Health Team Leader
Accounts Receivable for all Priority Health Products; responsible for monitoring, training, and education of current and new team members. Implementation of new processes ensuring production and flow of team processes. Working with Priority Health Representative to analyze and facilitate problem resolution. Previous Site Billing Specialist working with all insurance and patient billing and receivables for the MMPC Urology Office. Previously: Merchants Service Bureau Liaison and Customer Service Representative at the corporate office.
09/1988-02/2001 Chiropractic Life Center – Office Manager
Responsibilities: staff hiring and termination, scheduling patients and staff, distribution of staff performance reviews and disciplinary actions. Taking X-rays and film processing, payroll, accounts payable, receivable and billing procedures for patients and all insurances. General office procedures, as well as, ordering supplies and organization of staff meetings and group activities.
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