Customer Service Manager

KAREN K. CLARENCE

**** ******* ***.

Omaha, NE **117

Phone: 402-***-****

Alt Phone: 712-***-****

*************@*****.***

Objective

Strong team player with over 10 years' successful experience in the customer service industry. Seeking position where I can maintain high level of quality for my employer while increasing business using the techniques of the company. Ability Summary

• Enjoy working with people in all aspects

• Work hard to increase profits and reduce costs

• Training for exceptional customer service

• Able to evaluate and train employees

• Knowledge of Word, Excel, Internet and Outlook

• Experience with general office procedures including operation of multi-line phone systems

Employment History

Property Manager

06/2016 - 11/2016 Orchard Manor Omaha, NE

• Deposit rent payments when received.

• Re certified renewals

• Produced reports for supervisors.

• Printed out work orders for maintenance issues

• Sent out 3 day notices and sent to attorney

• Ran background checks and credit checks

• Addressed and resolved resident problems

• Coordinated getting the apartment ready for rent

• Worked with maintenance for completion of vendors work.

• Set up monthly extermination practice for each property.

• Called, viewed, and rented empty units

Property Manager

07/2011 - 06/2016 Ridgeland Park

Apartments

York, NE

• Maintained record of payment and deposit

• Leased apartments before they would come available

• Devised letters

• Followed guidelines with the State Laws and Regulations

• Checked credit, rental history, and criminal historyWorked with attorneys on evictions

• Direct and follow up on all maintenance issues

• Design a way to increase occupancy without high advertising costs

• Renew and leased apartments

• Made sure the property was fully maintained for appearance

• Had weekly meetings with staff for what was going on the week ahead

• Coordinated holiday fun for residents

General Manager

03/2006 - 03/2010 Hampton Inn/Budget

Management

York, NE

• Hired and trained new staff

• Held weekly meetings with all staff

• Worked with contractors before opening of the hotel

• Developed sales strategy

• Maintained quality and standards of Hampton Inn

• Kept records for payroll

• Devised work schedule for employees

• Maintained costs throughout the hotel

• Checked cash count daily

• Completed paperwork daily and mailed into corporate office

• Maintained records of all inventory

• Problem and resolution

• Made sure maintenance issues addressed timely

• Account payable and receivable

Ass't Manager

01/2005 - 03/2006 Country Inn & Suites Council Bluffs, IA

• Worked with front desk staff on satisfy guests

• Helped increase business

• Made corrections and adjustments in system

• Resoved problems with guests

• Responsible for cleanlines and grounds when GM was away General Manager

11/2001 - 03/2005 Super 8 Gretna, NE

• Improved property with cleanliness and quarterly inspections

• Kept payroll records

• Established security measures

• Hired and trained hotel staff

• Developed sales options

• Worked with other managers

• Verified accuracy of daily reports

• Knowledge of all aspects of the hotel

• Cash drop daily along with checking for accuracy Education and Training

Issuing

Institution

Location Qualification Course of Study

Ralston High

School

Ralston,

NE

High School

Diploma

General High School

Curriculum

Honors & Activities

I was acknowledged and received an award for being top 14 out of 1400 for the Hampton Inn.

I had monthly meetings with other Owners/Managers with the Visitors Board for the development of the community

Additional Information

I have worked in the customer service industry for over 10 years. I love working with people from all aspects.

Team player

Detailed References

Contact this candidate