Technical Support Customer

Saretta Cureton

*** ******* *****, **********, ** 29615

Cell: 864-***-****

*************@*****.***

OBJECTIVE

Seeking a position as a call center agent to utilize my strong communication and critical thinking skills and past experience to fullest potential.

SKILL HIGHLIGHTS

• Detail-oriented MSP proficient

• Friendly Microsoft Excel and Work proficient

• Organized Flexible in job functions

• Strong work ethic

EXPERIENCE

Branch Banking and Trust - Greenville SC, 01/2016 to 6/2017

Outbound/Inbound ML Non-Performing Loan Specialist I

• Make outbound calls from a list for incomplete packages, follow up on Loss Mitigation packages sent and answer any questions regarding package, modification document return, offer package on loans in Foreclosure, and provide attorney information.

• Provide applicable Loss Mitigation hardship options based on investor guidelines.

• Provided updates on the Loss Mitigation process according to notes, Loss Mitigation steps, letter log history, and electronic record system.

• Provided basic information on Foreclosure status and made contact with the Foreclosure attorney’s office on behalf of clients.

TD Bank Call Center -Greenville SC, 04/2013 to 02/2014

Retail Card Services/Credit Representative

• Processed inbound calls from retail distributors and retail credit applications

• Reviewed credit bureaus reports and referral applications to ensure all customers met all credit criteria within banking policies.

• Reinstated accounts

• Processed increases or decreases for customer credit limits on existing accounts

Alorica/Samsung –Simpsonville SC, 08/2009 to 02/2013

Technical Support/Executive Customer Relations

• De-escalated high risk customer calls received from the technical support team

• Made case management decisions by evaluating customer support history targeted towards customer issues.

• Authorized to process and manage customer exchanges and refunds within set compliance documentation.

EDUCATION

General Studies, 08/2002-06/2006

Mauldin High School Mauldin, SC

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