Customer Service Representative

Wendy Walker

*** ********* **. ********, ** ***** 770-***-**** **************@*****.***

OBJECTIVE: Results-oriented Customer Service Representative with over 15 years of experience in enhancing customer service across various industries. I am seeking to take the next career step with a respected organization dedicated to delivering world class service and enhancing customer satisfaction.

I am a dedicated leader with the ability to lead teams to process and manage large account volumes without compromising service or quality. I have improved customer interactions and outcomes through the use of performance metrics.

SKILLS: MS Office Suite, POS system, excellent customer service, team leader, goal-oriented, interpersonal skills, Conflict and time management

EXPERIENCE:

10/2013-7/2017 Hobby Lobby Stone Mountain, GA

Customer Service Manager

Lead a team of ten employees per shift

Processed orders and invoices for incoming products

Managed store inventory and successful delivery of online orders

Utilized the POS system to tender sales

Daily balancing of store revenue and weekly shrinkage reports

Ensured all products was fully stocked and labeled

Assisted in-store patrons with delivery of their merchandise that was not in-stock

5/2010-10/2013 Macy’s Lithonia, GA

Merchandise Lead

Created marketing strategies for selling seasonal trends

Effectively assembled a detailed agenda template for various employee coaching meetings

Created daily deliverables for staff

Determined the wardrobe of the mannequins around the store

Managed the inventory of online orders

2/2006-5/2010 Walgreens Stone Mountain, GA

Cosmetics Lead

Monitored three cosmetic assistants

Sell and advertise the latest cosmetics trends

Analyzed patrons face to apply makeup application

Responsible for making cash drops of all registers throughout the shift

6/2002-8/2005 Bellsouth New Orleans, LA

Office Assistant

Provided extensive administrative support to the company’s account managers

Supervised temporary office staff

Produced invoices and processed payments

Ordered supplies and maintained equipment

Proofread and updated documentation as needed

EDUCATION: Joseph S. Clark Sr. High School New Orleans, LA

High School Diploma, May 2003

REFERNCES FURNISED UPON REQUEST

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