Customer Service Executive Assistant Recruiter Publishing Marketing
Resume:
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To secure a challenging position with a client- driven organization where my skills will
be utilized in the most effective manner for achieving organizational objectives, along with mutual growth and my professional development in Administration / Operations. STEPHANIE D JUMPER
Client Satisfaction
Knowledge of general business practices
Problem Solving
Operational and Administrative Excellence
Business Growth
Strategic Planning
Database Construction / Management
Research
Compliance
Client Relations
Vendor Management
Publishing / Graphic / Presentation Design
14689 Dorset Drive Noblesville, IN 46062
***********@*****.***
Morgan Stanley Wealth Management
Operations Service Associate / Special Projects Coordinator Sept 2015- June 2017
Provided full customer service for 9-branch complex via multi-line phone system and face-to-face interaction.
Served as back- up to the Receptionist, Cashier, and Executive Assistant.
Communicated with and worked closely with Financial Advisors, Client Service Associates, Operations Service Associates, Management, wholesalers, and vendors spanning the entire 9-branch complex.
Collaborated one-on-one with, coordinated, and managed projects for Complex Service Managers, Branch, Service Managers, Chief Risk Officers, and Executive Assistant.
Assisted Executive Assistant with On-boarding process of new recruits and staff.
Improved and simplified processes in order to more efficiently and thoroughly obtain vital personal data.
Constructed and managed a database of consolidated vital, strictly confidential personnel data and lists, often in nature, for the entire 9-branch complex, resulting in more effective operations.
Conducted research on a regular basis to monitor personnel to ensure compliance within strict regulations and reported any potential disclosures or audit items to Chief Risk Officers.
Investigated via Internet, email, and telephone to locate clients of associated accounts and beneficiaries upon client benefactor death.
Indiana Discount Insurance
Business Development / Marketing Manager February 2013- September 2015
Solicited area car dealerships via telephone and face-to-face interaction to gain B2B insurance sales.
Responsible for successfully managing relationships with established B2B clients and B2C policyholders.
Designed, created, and distributed marketing materials to both established and potential B2B clients as well as to establishments that catered to our B2C target market.
Provided administrative support to managers and agents to ensure an excellent customer service experience to both B2B clients and B2C policyholders, established and potential.
Possessed and exhibited a tremendous amount of organizational skills, time-management skills, and attention to detail with little to no supervision.
Created and implemented customer retention programs to maximize revenue and minimize canceled policies.
Wiley & Sons Publishing, Inc.
Page Layout Technician / Desktop Publisher January 2000- October 2012
Utilized and mastered my page layout and XML skills on titles in a wide variety of series, including For Dummies, Frommer's Travel Guides, and Webster’s Dictionaries.
Possessed working knowledge of the responsibilities of, and communicated effectively with Project Coordinators, Quality Control Technicians, Project Editors, and Management, in addition to my fellow Page Layout Technicians.
Produced top-quality work on a consistent basis, both for print and Epub formats.
Possessed a tremendous amount of organizational and time-management skills as well as attention to detail.
Professional Skills
Excellent attention to details.
Strong Project Management discipline.
Ability to communicate complicated
terms in simple words.
Experience providing logistics and
administrative support for all deployed
personnel.
Willing to be responsible for the
implementation of care plans.
Experience managing vendors
Experience Managing and Coordinating
Event / Philanthropic Events.
Ability to work well in team environments.
Strong communication abilities.
Having a positive ‘can-do’ approach
towards change.
Notary Public
Personal Skills
Strong interpersonal and organizational
skills.
Strong Analytical skills.
Flexibility and willingness to adapt to
change.
A very strong team player.
Excellent event planning, management
and project management skills.
Oral & written communication skills.
Ability to work under pressure while
exhibiting leadership qualities in order to
achieve goals and maintain high
standards.
Apt at resolving contractual, technical
and financial issues with partners.
Organized and dedicated.
Can communicate complex technical data
and statistics clearly.
Strategic thinker.
Able to lead on new initiatives.
Ability to focus on objectives and target.
SJ
I am an experienced professional with more than 22 years of direct exposure to management and execution of day to day administrative activities. I have worked with different global organizations and effectively managed their office and relevant administrative works. I also possess proven advanced working knowledge of and have professional and volunteer experience in the following fields: Recruiting, Sales and Marketing, Finance, Insurance, Corporate Law, Publishing /Graphic Design, Non-Profit, Victim / Child Advocacy, and Medical (specifically Dialysis and Surgery). EXPERTISE
KEY SKILLS
CAREER GOALS
CAREER SYNOPSIS
PROFESSIONAL EXPERIENCE
English
German
Artisan Staffing
Administrative Assistant / Recruiting Assistant January 1999- January 2000
Effectively and efficiently assisted recruiters in the assessment of candidate skill set to ensure appropriate job placement.
Further developed my administrative, customer service, and recruiting skill set
Demonstrated professional etiquette and manners when interfacing with clients and candidates, which resulted in positive feedback from both.
Possessed a tremendous amount of organizational skills, attention to detail, and the ability to effectively communicate with Recruiters, Candidates, and Management in this deadline-driven, client-centric professional environment.
Demonstrated a high commitment to safety and ensured compliance with company codes and values.
Microsoft Office
Photoshop
Illustrator
InDesign
Quark
Concur
Ariba
Highly focused and hard- working
Goal- driven
Proactive
Team builder
Self- Motivated
Dynamic and innovative
Ivy Tech Surgical Technolgy / Nursing Fall 2014
John Herron School of Art Visual Communications Spring 1999
Purdue University Technical Graphics / Visual Design Fall 1998
IUPUI Business German Fall 1995
Albert Einstein Schule Youth Ambassador 1992- 1993
Lewis Cass High School Graduated as Jr with Sr credits 1992
Congress- Bundestag Youth Exchange
Program Scholarship
Awarded by the joint governments
of the United States and Germany
to serve as Young Ambassador in
Reinheim, Germany July 1992
University of Evansville
Full Academic Scholarship
Awarded by University of Evansville
July 1992
Galveston Police Department
Galveston, Indiana
Reserve Police Officer
Hamilton County GAL / CASA
Noblesville, Indiana
Guardian Ad Litem /
Court-Appointed Child Advocate
Third Phase Homeless Shelter / Food Pantry
Noblesville, Indiana
General Volunteer
Dress For Success
Indianapolis, Indiana
Coordinator
Humane Society of Hamilton County
Noblesville, Indiana
Foster Family
Mozel Sanders
Indianapolis, Indiana
Soup Kitchen Volunteer
Gleaners Food Bank
Indianapolis, Indiana
General Volunteer
Home Instead
Indianapolis, Indiana
Coordinator
Brooks Chase Neighborhood Crime Watch
Fishers, Indiana
Co-Founder / Block Captain
Our Lady of Grace Catholic School
Noblesville, Indiana
General Volunteer
Lafayette Urban Ministries
Lafayette, Indiana
General Volunteer
Face Clinic Animal Shelter
Indianapolis, Indiana
General Volunteer
Americorps
Huntingburg, Indiana.
Tutor / Mentor
PeopleSoft
Salesforce
Google Analytics
Quest
3D CRM
Social Media
ATTRIBUTES
LANGUAGES
TECHNICAL
ACADEMIC QUALIFICATIONS
VOLUNTEER / NON PROFIT
AWARDS
14689 Dorset Drive Noblesville, IN 46062 317-***-**** ***********@*****.***
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