Management Manager
Resume:
SHERWIN F. VILLAO
*****.******@******.***
Santiago Village, Brgy. Valenzuela,
Makati City.
Mobile Number: +63-908-***-****
MANAGEMENT INFORMATION SYSTEM EXECUTIVE
Competent in the field of Information Technology with 21 years of technical and functional experience. Has relevant experience in Business Management Software, Designing and implementing multi network projects, Manages different IT people and environment and Has proven capacity in building skills involving training people and reducing IT budget cost.
BRIEF JOB DESCRIPTION
* IT Operation Management * IT Project Management * Business Software setup and Management * IT Support Management * Data Center Setup and Management
* WAN/LAN/VSAT Network Setup and Management * Server Setup and Management * Voice communication Setup and Management * IT process re engineering * IT Training *
Professional Experiences:
Global Restaurant Concepts Inc.
MIS DIRECTOR
2015 to Present
Official franchise holder of leading casual dining concepts in the country namely, CALIFORNIA PIZZA KITCHEN, IHOP, APPLE BEES, MORELLI'S GELATO, GYUKAKU.
Job Function:
l In-charge of the company technology operation, governance, implementation of IT projects and administration of IT policies.
l In charge of IT recruitment, training of staff to support wide range of IT resources from data center operations, desktop and laptop computers, POS, printers, telephone system, cctv, servers and security.
l Delegates and manage work work assignment for the team. l Manage in meeting the organization's IT needs within the agreed or approved budgets.
l Responsible in controlling and reducing IT cost whenever possible while maintaining high level of service.
l Responsible in managing external service provider to reduce cost of our internal support team.
l Setup, maintained and manage the following virtual machines; Navision, sales consolidator, www, dns, mail, voip, vpn off all brands. l Setup and maintained the internet content filtering of the Global Restaurant Concepts Inc.
CUSCAPI
Delivery & Support Country Head
November 2013 to Oct. 2013
Offers world class solutions for Food and Beverages, Retail, Hospitality, Automotive, Financial, Telecommunications and public service industries suits of solutions tailored to meet the business needs.
JOB FUNCTIONS:
l -Supported the respective office to manage the local support, support resource planning, assignment and reporting.
l -Reviewed and approved all support documentation prepared by the team. l Assisted Country D&S lead in the scheduling of resources for daily support which includes of office hour and after office support through phone and remote. l Monitor and ensure all issues are being attended and address accordingly. l Provided input to Country General Manager, Vice President. l Provided Prompt response to the customer
l Provided service level agreement between CusCapi and independently manage the support activities of Delivery and Support.
The Bistro Group
MIS DIRECTOR
April, 2013 to Nov. 2013.
The Bistro Group is a collection of international hospitality casual dining brands and home grown concepts namely: Italiani's, Fridays, Modern Shanghai, Krazy Garlik, Tonkatsu, Village Tavern, Watami, Fish and Co. Denny's, Bugogi Brothers, Buffalo wild wings. JOB FUNCTIONS:
l Provided overall IT governance for Bistro Group of company l Manages Bistro group MIS Staff
l Held department meeting to review strategic goals and initiatives. l Provided day-to-day supervision, conducted performance appraisal, delegate work assignment for all MIS staff.
l Assisted in recruiting MIS staff and provided appropriate training. l Oversees the implementation of the Business Management Software (ERP) l Maintained the integrity and continual operation of the Voice and Data Networks. l Maintained security and policy of the information system data and communication lines. l Developed, reviewed and certify all back-up and disaster recovery procedures and plans.
l Developed system standards and IT operations best practices. Pancake House Group Inc.
MIS MANAGER
January 7, 2008 to April 2013
A Casual dining restaurants that integrated Filipino hospitality traits and truly international standards in both product and services. Pancake House, Yellow Cab, The Chicken Rice Shop, Le Couer de France, Dencios, Kabisera, Sizzling Pepper Steak, Singkit and Teriyakiboy
JOB FUNCTIONS:
Department Management
l Provide clear directions to staff through sound planning. l Developed competencies of staff through coaching, mentoring and counseling. l Familiarity on roles, responsibilities and competencies of each member. Project Management
l Champions the formulation and implementation of MIS Project Management best practices and tools.
-Microsoft Navision – Financial System
-Microsoft Solomon - Financial System
-Batch Master Enterprise – Warehousing, ordering and inventory system
-Implementation of LS retail for all store from transight POS
-Develops and implements effective monitoring and measurement tools including feedback mechanism to effectively control MIS project implementation.
-Develops and implements ways and control measures for the effective optimization and utilization of resources.
-manages various risks, constraints, issues, and problem affecting project's success l Organizational Development
-Continually improve systems, processes, methods, and approaches, identify, recommend, and manage deployment of best breed hardware and software.
-Define MIS standards and policies in compliance with corporate policy
-Create, prepare, test and maintain a disaster recovery plan for administrative system. Technical
-Directly responsible for creating, modifying linux and windows servers
-Interconnects outlet of all brands to head office.
-Creates an Open Source web hosting, mail hosting and firewall services company wide. Inquirer.net
Network Administrator
May 23, 2007 to November 2007
This official news website of the Philippine Daily Inquirer. JOB FUNCTIONS:
l Maintains and administer more that 40 servers world wide. l Maintains the internet and data wireless communication of the company; l Provides software support on computer network
l Makes recommendations to CIO regarding policies and standards for computer and computer networks.
l Plans and implements required configuration changes to local area and wide area l Monitors and logs network services health and security related incidents on a 24x& basis. l Makes analysis and acts according to defined standard and policies l Plans and implements the schedule of preventive maintenance for all network and servers l Prepares proposal for purchasing new equipment
Intex Holdings Corporation
Network Administrator
The Group provides a diverse range of telecom services and solutions such as site acquisition, network installation, systems integration, in-building cellular coverage solutions and installation and maintenance of telecommunication and data communications systems through a nationwide network of sub-contractors.
JOB FUNCITIONS:
l Maintains the internet and data wireless communication plans l Supervises and directs operations for the company computer networks l Direct cabling, configuration and installing computer hardware l Makes recommendations to VP for IT regarding policies and standards for the computer and computer networks
l Troubleshoots hardware and software conflicts and problems l Provides on-site coordination and support to subcontractors l Coordinate necessary maintenance services to all hardware network l Installs and de/commissions network components and services according to design standards and security policies.
l Ensures IT request are responded to and resolved within SLA l Provides performance report in a monthly basis.
l Coordinates with local vendor and suppliers in procuring IT needed supplies. Divine Word College of Calapan
Network Administrator
September 1996 to November 23, 2005
The Divine Word College of Calapan is a non-stock, non-profit Catholic Educational Institution nation wide.
JOB FUNCTIONS:
l Maintains computer, computer network in the students computer laboratory. l Maintains student file server
l Maintains computer and computer networks of DWCC offices l Manage permissions access of all computer users
l Maintains bandwidth distribution of all computer laboratory and offices; l Maintains DSL and VSAT connection of DWCC institution. l Monitors network activity, troubleshoot network and system to identify and correct malfunctions and other operational difficulties
l Creates and Maintains the website of the Institution l Maintains and manage servers during holiday and off office hour through remote l Maintains and manage the telephone system of the institution l Perform/introduce fresher students of the institution to the IT infrastructure. Chief Francis Jardeleza “Solicitor General”
Consultant
FROM January 2012 to 2014
Associate justice of the Supreme Court of the Philippines. Serving as the Solicitor General of the Philippines.
JOB FUNCTIONS:
l Serves as the recommending approver of any SG office IT related request, IT improvements replacements and maintenance.
11FTC Inc.
Consultant
January 2002 to present
JOB FUNCTIONS:
l Initiate in the setup of company network and data and voice infrastructure l Recommend improvement in IT operations
l Maintains servers and processes
Divine Word College Tagaytay Seminary
Consultant
June 2000 to Present
JOB FUNCTIONS:
l Maintains the Network structure of the Procurement Office l Maintains the Server and client pc of the Seminarian Computer laboratory. l Maintains the Authentication and file server of the Procurement office. IMINDORO
Consultant
Internet Mindoro is an internet service provider of the Tourist Destination in Oriental Mindoro
“Puerto Galera”
JOB FUNCTIONS:
l Re design existing network structure for more efficient data communication l Establish proxy and caching server for faster internet surfing of the customers l Facilitated in enhancing personnel in network troubleshooting and maintenance. l Conducts client feed backs for more efficient service l Initiate VOIP application/server for customers calling abroad EDUCATION
l BS Management and Associate in data processing
l 1993, Divine Word College of Calapan
TRAINING COURSES:
l Aventail training SSL/VPN 2006 San Miguel Corp November 2006 Server Management APC 2006
l Network Management February 2006
l PC HARDWARE & Trouble Shooting 2005
l System Administration Training Program, 2003
l PSITE Educators in the Next Millennium, 1999
l Faculty Development Echo Seminar in Module Making, 2000 Team Building Strategies, 2000 l D-Link Wireless Network Product Training, 2002
KEY TRANSFERABLE SKILLS
PROFESSIONAL SKILLS
l Assessment, Planning, Monitoring & evaluation
l Project Budgeting, Administration, and Financial Management l Wireless Networking
l Antenna Location Propagation
l Time Management
l Personnel Management
l Ability to administer large and complex computer networks. l Ability to communicate technical information to non-technical personnel. l Ability to install, configures, and maintains personal computers, networks,and/or related hardware and software.
l Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
l Skill in organizing resources and establishing priorities. l Ability to identify and resolve computer system malfunctions and operational problems. l Ability to provide a range of systems training and/or support activities for users. PERSONAL SKILLS
l Knowledge of a range of computer networking systems and languages. l Knowledge of current technological developments/trends in area of expertise. l Knowledge of available computing and/or network hardware and peripheral equipment. l Knowledge of computer and/or network security systems, applications, procedures, and techniques.
l Knowledge of federal copyright laws as they pertain to the use of computer software. l Adapt quickly and able to cope with constant or significant change. l Enjoy a diverse work environment, working together with people of differing personalities and backgrounds.
l Critical, logical thinker who thrives on and enjoys problem solving and decision making. l Patient and sensitive to others inside and outside the workplace. l Maintain composure in stressful situations while remaining focused on the end result. Team player who appreciates suggestions and opinions from co-workers. l Take initiative and enjoy challenges and new opportunities. PERSONAL CIRCUMSTANCES
Nationality: Filipino Sex: Male
Date of Birth: 25 February 1971
Marital Status: Married
Passport No. FF887664
Languages: English Filipino
Country Visited: The Netherlands, Germany, Belgium, France, Singapore INTERESTS / HOBBIES: Internet Surfing, Practical shooting, Lone Tennis, Driving Sherwin F. Villao
1663, Penafrancia Street. Santiago Village, Brgy
Valenzuela, Makati City.
Company Projects and Initiatives
Divine Word College
of Calapan
Position: Computer
Technician
l Successfully Implemented setting up four
computer laboratory with fifty three computer
each laboratory.
l Implemented User and Usage policy in the
computer laboratory.
l Set up file server using windows Active Directory for each student using id number as their login
Interconnect each computer and each laboratory
for ease of use and ease of maintenance.
l Set up and inter connect SVD schools in central
province (Divine Word University of Tacloban,
Divine Word College of Calapan, Divince Word
College of San Jose, Divine Word Seminary
Tagaytay, Catholic Trade Manila via satellite to
share enrollment system (SAAS Software As A
Service)
Set up and developed Content filtering system
for all internet users (to filter porn sites, online gaming and gambling)
l Designed and created the school website.
Act as a lead in the development of the
employee and students school id system and
gate access and employee time keeping.
l Interconnected the School registrar system and
the cashier system for student ledger verification and accounting.
l Set up kiosk computer for the students to verify or get a copy of their accounts balances, grades,
and subject schedule.
l Set up and configure the school wide voice
communication and email communication.
l Set up dial-up connectivity for selected
employees of the Divine Word College of
Calapan to access internet.
l Serves as a in house computer technician,
network administrator and a maintenance of the
school technology.
Company Projects and Initiatives
Intex Telecom
Position: Network
Administrator
l Set up and configured and maintained company
wide email system
l Set up and and maintained company data center
in PBCOM
l Interconnects SBU office to PBCOM office.
l (Wireless Technology Solution, Wireless Services Asia, Intex Telecom and Intex Holdings offices).
l Set up and maintained the VoIP (Voice Over
Internet Protocol), voice communication of the
company.
l Set up and maintained the IT infrastructure
of the company.
l Set up and configured CBK Power Plant Network
Communication from Makati and Laguna.
l Set up and configure the CBK Power Plant point
to point antenna located in the mountain peaks
of Laguna
l Install, configured and maintained the internet
content filtering of the company.
Company Projects and Initiatives
Inquirer.net
Position: Network
Administrator
l Set up and maintained and interconnect
numerous Staging server located in different
places of the world (Location Confidential)
l Initiated the remote online reporting tool for field reporters using USB internet
l Maintained servers and network infrastructure of the company
Company Projects and Initiatives
Pancake House
Group
Position: MIS
Manager
l Acted as IT Project Manager. Planned, designed
and implemented the computer networks that
support in-house voice, data, video and wireless
network services during the construction of the
company building.
l Set up Delivery Call Center for Yellow Cab and Pancake House.
l Set up and Maintained the following servers,
NAV, NAVDB, www, router, proxy, name server 1
and 2, mail, and virutal machines.
l Set up and Maintained the company's mail and web servers of the following brands: pancakehouse,
teriyakiboy, decnios, yellow cab, sizzling pepper
steak, leqouer the france, the chicken rice shop.
l Set up and maintained the POS system of the
Franchise and Pancake House Group restaurants.
l Act as a Project lead in the
implementation of Company's ERP, stores sales
consolidation and sales transmission to head
office.
l Recorded and monitored the inventory of all
operating system and application licenses of the
company for government mandates.
l Created and Implemented company wide IT
Policy.
l Established working relationship with BIR for
POS related issues and changes.
l Setup and maintained the VoIP (Voice Over
Internet Protocol) and the PABX voice
communication of the company.
l Set up, configured and maintained the internet
content filtering of the company.
l Install CCTV in head office and all store branches. l Developed firewall scripts for the company using open source system.
l Set up and configure point to point antenna between commissary and head office.
l Set up and Installed proximity door security in all floors of the head office and data center.
l Reduced number of IT engineers to save cost.
l Developed disaster recovery plan for the company l Installed common/shared printer in every floor.
l Setup and Installed IP camera in two stores in Malaysia. Company Projects and Initiatives
Bistro Group Inc. l Created and Implemented company wide MIS policy. l Made budget proposal for Accounting system.
l Act as a lead in implementing the company ERP
l Liaised in Government Requirements and approval for changing the company POS software.
l Lead in setting up new data center of the company. l Provided appropriate support training for MIS Staff. l Developed, Reviewed, and certify all back-up and disaster recovery procedures and plans.
Company Projects and Initiatives
CusCapi
Position: Delivery
and Support Head
l Supported the respective offices to manage the local support, support resource planning, assignments and reporting l Developed a monitor to ensure all issues are being attended and addressed accordingly
l Provided SLA between CusCapi and clients
l Administer and maintain Avaya system of the company. l Designed and Set up hosted call center of Wendy's l Implement Helpdesk support for Cuscapi Clients
l Set up and configured Ticket system to support cuscapi clients.
Company Projects and Initiatives
Global Restaurant
Concepts Inc.
Position: MIS Head
l Set up and maintained the following virtual machines; ERP, sales consolidator, www, dns, mail, voip, vpn of all brands l Set up and maintained the content filtering and home brewed firewall.
l Developed mobile app PR, PO and Receiving for all brands. l Proposed benefits of telecommuting and how the company can save on it.
l Developed and design the following websites:
grcirsc.wixsite.com/cpkph, grcirsc.wixsite.com/ordercpk, grcirsc.wixsite.com/cpkph, grcirsc.wixsite.com/ihopph, grcirsc.wixsite.com/applebeesph. Grcirsc.wixsite.com/grci l Developed and maintained mobile app for store daily checklist.
l Redesigned, secured and maintained the data infrastructure of the company.
l Implemented company wide IT policy.
l Reduced number of IT to save cost.
l Lead in implementing cloud based/outsourced accounting system.
l Implemented the Online Ticketing system of the company.
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