Health Management Administration
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22144 W SHADOW DR.. ■ Buckeye, AZ. 85326 ■ 307-***-**** ■ ********@*****.*** T
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Administrative professional eager to leverage Twelve years of experience and office certification to secure an office manager position. Highly organized, efficient and skilled in a variety of office support tasks, including: Office Organization & Administration
Medical Records, Database Management
General Bookkeeping & Physical
Evaluation Board Liaison Officer
Telephone & Front Office Reception
Spreadsheets & Reports
Scheduling & Calendaring
Meeting & Event Planning
Filing & Data Entry (55 WPM)
Bilingual Fluent Spanish/English
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Provides information on program requirements, benefits, legal rights, and the appeals process. Coordinates aero medical evacuation or other patient travel requirements, temporary disability retirement listings, fitness for duty determinations, lines of duty and other program requirements related to the disability evaluation system. R
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● Expert knowledge of Tricare and DES program polices and reference manuals.
● In depth knowledge, experience, and training to handle and solve complex cases that arise when addressing fitness for duty or physical disability evaluation issues.
● Tact, diplomacy, and restraint in counseling and explaining entitlements, benefits, and responsibilities to all customers.
● Master of oral and written communication and customer service principles, methods, practices, and techniques, analytical methods, to include using research tools and statistical analysis and, interpersonal relations practices.
● Knowledge of basic principles and practices relating to the entire military healthcare delivery system.
● Knowledge of DES processing regulations, instructions, procedures, and policies to assure timely case processing.
● Practical knowledge and understanding of Tricare contract language, regional healthcare issues and initiatives, and other federal health benefits programs. M
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Administrative Assistant / Receptionist
Handled inputting referrals for doctors in programs CHCS and AHLTA. (e.g., government and education). Assist PEBLO in briefing patients on their Disability Evaluation System (DES) and Medical Evaluation Board (MEB) process. R
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● Protect the security of medical records to ensure that confidentiality is maintained.
● Review records for completeness, accuracy, and compliance with regulations.
● Retrieve patient medical records for physicians, technicians, or other medical personnel.
● Release information to persons or agencies according to regulations.
● Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
● Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
● Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
● Process and prepare business or government forms.
● Process patient admission or discharge documents.
● Task Certified within Medical Standards in accordance with AF instructions.
● Corporate Knowledge of TRICARE Contract languages and Disability Evaluation Program (DES).
● Assisted PEBLO in briefing patients for the Disability Evaluation System
(DES) Medical Evaluation Board (MEB) process, and ensuring communication is established directly with Primary Care Physician
(PCM), Military Service Coordinator (MSC), Military Personal Service
(MPS), and Airman and Family Readiness Center (AFRC). Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp up time.
. Implemented tracking, and filing medical records to prevent future recurrences. Created databases and spreadsheets that improved inventory and reporting accuracy. C
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Administrative Assistant / Receptionist / referrals and patient appointments June 2013 to October 12, 2015
Handled inputting referrals for doctors in programs CHCS and AHLTA. (e.g., government and education).
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● Protect the security of medical records to ensure that confidentiality is maintained.
● Review records for completeness, accuracy, and compliance with regulations.
● Retrieve patient medical records for physicians, technicians, or other medical personnel.
● Release information to persons or agencies according to regulations.
● Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information.
● Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
● Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.
● Process and prepare business or government forms.
● Process patient admission or discharge documents. Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp up time.
. Implemented tracking, and filing medical records to prevent future recurrences. Created databases and spreadsheets that improved inventory and reporting accuracy. P
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Provided administrative and executive support within busy legal office. Plan client meetings; schedule appointments for attorney’s and their clients; filing court records; prepare reports, spreadsheets and presentations; manage records; and administer database.
Earned “outstanding” ratings on monthly reviews for the past eight months. Recognized for high quality work, organizational strengths and exceptional customer service delivery.
Excelled within deadline intensive environment, ensuring the accurate and on time completion of all projects
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Provided administrative and executive support within busy office. Plan client meetings; prepare reports, spreadsheets and presentations; manage records; and administer database.
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Earned “outstanding” ratings on annual reviews for the past five years. Recognized for high quality work, organizational strengths
and exceptional customer service delivery.
Praised by supervisor for excellent performance during her two week leave. Became Tricares primary Speaker for Right Start Briefings and presentations and the main Representative for Guard briefings.
Excelled within deadline intensive environment, ensuring the accurate and on time completion of all projects.
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Administrative Assistant / Receptionist / referrals and patient appointments 2005 to 2006
Handled inputting referrals for doctors in CHCS and AHLTA (e.g., government and education).
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Demonstrated the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp up time.
. Implemented tracking medical records to prevent future recurrences. Created databases and spreadsheets that improved inventory and reporting accuracy. E
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University Of Phoenix Phoenix, AZ. Graduated June 5, 2011 (GPA:3.36) Associates Of Art Health Management
Desert View High School Tucson, AZ. Graduated 1992
Contact this candidate