Quality Assurance Technical Support
Resume:
Enrique (Rick) Quesada
727-***-****- mobile
Linkedin - profile
Miami, FL 33185
OBJECTIVE:
Seeking a career position with a company where my professional experience and technical abilities would be an advantage to the growth of my employer and myself.
SUMMARY:
●Highly competent, analytical, results oriented, self-motivated IT Business Systems Analyst/Software QA Analyst with over 11 years experience in the credit card payment processing industry.
●Online credit card payment processing SME. Including but not limited to the payment processing business-flow logic, technical troubleshooting experience, PCI-DSS / PA-DSS / PED, and North American credit card interchange rules and regulations.
●Proven track record utilizing leadership, communication, strong work ethic and interpersonal skills to build and/or manage teams that meet and exceed company goals.
EXPERIENCE:
NuroRetention, Miami Beach, FL 33139 May 2017 – Present
A startup company dedicated to supporting student success by making data actionable. The Nuro Retention solution works to network institutional data and inform stakeholder strategies to provide the most positive impact on student outcomes.
IT Software Quality Analysis Lead
●Responsible for
Data Analysis
LMS Integrations
Key Point of Contact for All Aspects of Releases
Quality Assurance Testing (Manual & Automated)
Establishing & Evolving Formal QA Processes
Development & Execution of Test Cases, Scripts, Plans & Procedures
Agile/Scrum Framework
Product Technical Liaison
MetLife, Tampa, FL 33647 September 2014 – April 2017
With over 145 years of experience, the MetLife companies are a leading innovator and a recognized leader in protection planning and retirement and savings solutions around the world.
IT/Business Systems Analyst
●Responsible for collecting functional requirements and testing of applications and in-house processes. Develop and maintain a complete and accurate understanding of how a business unit impacted by an assigned application or implementation conducts their business.
Business Assessment
Data Analysis
Data Mining
Systems Integrations
Quality Assurance Testing
Automation testing through scripts created using PERL, KornShell, Batch Files
Agile/Scrum Framework
User/Technical Documentation
Enhancements Implementation & Testing
RME360, Tampa, FL 33634 June 2011 – July 2014
Founded in 1995, RME360 has been committed to consistently providing proven marketing and lead generation solutions to the financial services, healthcare, and franchise industries.
Quality Assurance/Business Analyst Lead
Responsible for the testing, troubleshooting, and monitoring of a wide variety of processes and company wide web sites within a high traffic and dynamic production environment. Including but not limited to:
Client Server/Web Based application testing
Web Services testing using ‘homegrown’ scripts and SoapUI
API testing/documentation
XML testing
Agile/Scrum Framework
Black box/White box testing
Automation testing through scripts created using PERL, WatiN (.NET), Selenium
Back-end testing within a SQL Server environment (ver. 05, 08, & 12) through the use of SQL statements incorporating joins and such
Troubleshooting project web.config files for incompatibility issues due to different IIS versions
Responsible for the full system development lifecycle of our many products, including designing, developing, and implementing test plans, test cases, test processes, product documentation, and requirements gathering.
Responsible for the regression and negative testing of all our products and/or ongoing projects.
Internal NetSuite (cloud-based business management software ERP/CRM suite) product support specialist, with tasks such as UI development, script management, upgrades management, and company wide internal user support.
Full Spectrum Telecom., Clearwater, FL 33760 June 2009 – May 2011
Founded in March 1996, Full Spectrum Telecommunications is a leading provider of comprehensive telecommunications services.
Senior Quality Assurance Analyst
Responsible for the monitoring, testing, and troubleshooting of several high traffic and dynamic Ecommerce websites.
Client Server/Web Based application testing/monitoring
Web Services testing using ‘homegrown’ scripts and SoapUI
Extensive IVR testing
API testing
XML testing
.NET testing
Black box testing
Back-end testing within an Oracle environment through the use of Toad and SQL statements incorporating joins and such
Agile/Scrum Framework
Automation testing through scripts created using PERL, WatiN(.NET), Selenium, SQL
Develop, implement, and enforce QA processes, policies, procedures, and best practices to include testing of software across multiple hardware and software platforms.
Directly responsible for the translation of all Marketing materials and site content targeting the Hispanic market.
Revolution Money, St. Petersburg, FL 33701 February - September 2008
Launched in 2007,a new payment network, Revolution Money, was created to deliver significant value to both consumers and merchants through two products, RevolutionCard and RevolutionMoneyExchange. The RevolutionCard eliminates costly interchange fees for merchants while simultaneously providing consumers with enhanced PIN-based security, identity protection, and periodic merchant discounts and incentives.
Business Systems Analyst
●Responsible for the technical implementation of Direct Merchants wanting to accept the RevolutionCard and/or RMX services through our SDK Toolkits and/or Cardinal Commerce. Our robust Toolkits were available on several popular platform environments such as ASP, ColdFusion, JAVA, and PERL.
●Responsible for the QA of our toolkits, including (but not limited to) regression testing.
●Responsible for analyzing and researching Merchant transactions for accuracy and format throughout our Oracle transaction database. With the use of tools such as TOAD and SQL.
●Responsible for scoping the business needs of our many Merchants to identify possible technical problems and propose solutions.
●Responsible for acting as a liaison between the business side of our enterprise and our technical side.
●Responsible for the creation and/or maintenance of business requirements, including supporting technical project/product documentation.
Southern DataComm Inc., Largo, FL 33777 November 1997 - February 2008
(SDC) offers electronic payment processing software and high-speed payment delivery services. It is the developer of ProtoBase Software Suite Software Suite, one of the most recognized credit card processing solutions today.
Product Manager / Business Systems Analyst
●Directly responsible for the gathering and writing of requirements documents for SDC’s suite of their Dev.-Trans hardware payment solutions.
●Directly responsible for the management and internal guidance of the SofTrans technical support group. Including directing their efforts and reviewing their work before locking down code to a specific label version.
●Responsible for the interpretation of Third Party Processors specifications so as to effectively translate them onto SofTrans modules for certification and distribution purposes. Such payment processors (and their many ISO’s) include 5th/3rd, FDMS, TSYS, and NOVA just to name a few.
●Contributed to solutions that deliver an excellent end-to-end customer experience.
●Provided the development team with ‘real’ sought-after (merchant) feature ideas that helped our products remain competitive in the credit card payment industry.
●Dev.-Trans hardware product line lead and subject matter expert.
●Direct liaison between the business and technical groups with the goal of developing new, more robust capabilities.
Sales Engineer / Business Systems Analyst
●Assisted sales team on how to properly implement SDC credit card payment solutions. Responsible for soliciting business requirements, identifying areas of opportunities, providing ongoing feedback to the Product Management team, and delivering detailed presentations tied to the company’s valued proposition.
●Initiated system modifications, system expansions and many new systems releases.
●Developed designs execution time-lines.
●Led testing procedures – Analyzed and modified programming systems whenever necessary (including installing, debugging, encoding, and testing).
●Identified, tracked, reported and then resolved any issues or problems in a timely manner.
●Communicated any necessary changes to development team.
Credit Card (Interchange-rates) Compliance / Business Systems Analyst
●Researched and resolved non-compliant credit card transactions affecting merchants through the use of our product. Extensive Merchant/VAR/Financial Entity interaction.
Configuration Manager (CM)
●Directly responsible for creating and maintaining a structured process for tracking and controlling software development and its supporting activities, such as tracking information related to software, managing changes, and giving visibility and order to development projects and issues at all tollgate points in the software life cycle
●Responsible for creating, troubleshooting, and maintaining intranet web pages and many CGI scripts to facilitate the distribution of our binaries internally onto our Client Services Department.
●Responsible for the maintenance and well being of in-house servers used to port, test, and build our suite of products. This included the installation of OS patches, file/directory structure, user/group access and overall system well being. Servers included Windows Server and a variety of different flavors of UNIX OS’s, including but not limited to AIX, HP, SCO, DG, SUN, QNX, and LINUX.
Interface (SofTrans) Developer
●Responsible for the writing, support, testing, and certification of the company’s communication modules using their C based proprietary scripting language, SofTrans, including the implementation and maintenance of several communication protocols such as Dial, TCP/IP, x25, FTP, and ISDN, over WAN and LAN environments.
Product Support Engineer
●A technical support position troubleshooting SDC’s various applications on an array of OS environments such as IBM’s OS2 Warp, DOS, Win9x/ME/Nt/2K/XP, and many different flavors of UNIX; extensive knowledge of the credit card industry, their regulations, e-commerce, and third party processors.
Transitions Optical Inc. Pinellas Park, FL 34664 May 1993- November 1997
As the manufacturer’s of Transitions® lenses, TOI has become the eye-care industry’s most recommended photochromic lenses worldwide. Founded in 1990 it now employs over 1,200 employees internationally.
Optical Laboratory Technician
●Responsible for the monitoring of properties of hard coat solutions through analytical testing and the use of Gas Chromatography; creation and maintenance of miscellaneous databases and their interfaces; head of software support for my team.
Education:
St. Petersburg College, Clearwater, FL
●Continued courses on Computer Science and various Programming Languages
Miami Dade Community College, Miami, FL
●Associates Degree in Electronics Technology
Technical experience:
●Operating Systems- Windows, Unix (numerous flavors), Linux, OS2 Warp, OSX, Android, iOS
●Languages- Ansi C, Borland C++, SUN JAVA2, VB / C#.NET, SQL
●Scripting Languages- DOS batch files, JavaScript, PERL
●Application Servers- Apache, Tomcat, IIS
●Database Systems- MS SQL Server, ORACLE, MySQL, Access, Excel
●Applications- Visual Studio, Eclipse, SlickEdit, MS Office Suite, Visio, Adobe Acrobat Professional, Adobe Photoshop CS5, Adobe Dreamweaver, Visual Source safe, TFS, Command-line literate
●Misc.- Networking Concepts, Firewall Technology, Internet Research, HTML Development, Various text Editors and IDE’s
Languages:
Bilingual; business proficient in English and Spanish.
Additional training:
Over eleven years of Credit Card Industry experience, including Interchange rules and regulations.
Extensive training in ‘working with teams concept’.
HIPAA Awareness for Business Associates online training.
References/Letters of recommendation:
Available upon request.
Contact this candidate