Manager Project

MERCEDES ADAIR

***** ******* ****** ***. **** Westminster CO 80234 C: 512-***-**** *****.********@*****.***

Summary

Results-driven and highly skilled management professional with diverse experience spanning various fields including 17 years in Information Technology. Provide value by leveraging current trends to shape solutions and approaches. Broad scope of experience encompassing problem resolution, team leadership, and business development. Adept in assessing operational capabilities, creating and implementing process improvements, and streamlining overall operations for optimal efficiency.

Skills

Product life cycle expertise Operational management

Team leadership Strategic planning

Performance criteria tracking Client relations

Training and development Agile methods, HP3000, UNIX, Alpha VMS, OpenVMS, SQL,

VAX, DataNow, BRW, KSAM, Oracle SQL

Developer, Teradata, Squirrel, Jira, MS Office,

IBM MQ

Accomplishments

•Increased availability of core system and business critical applications to 99% by developing standards, architecture governance and implementing best practices.

•Created DevOps team capable of trouble shooting Tier2 and Tier3 issues affecting business critical applications and servers.

Experience

Manager DevOps/ Project Coordinator 06/2015 to 06/2017

Hhgregg Indianapolis, IN

Drive business KPIs of customer-facing products.

Spearhead the development of DevOps team

Mentor team on best practices for accurate and timely issue resolution.

Deliver detailed feature road maps that included action items and project targets.

Coordinate developers and QA to develop end to end life-cycle testing

Oversee triage of Tier 2 and Tier 3 bugs and feature requests.

Coordinate cross-functional team of engineers, QA and business owners to develop features and fix product defects.

Implement new build deploys to ensure minimal downtime and maintain SOX compliance.

Application Development/System Administration 06/2010 to 08/2015

hhgregg Indianapolis, IN

Oversaw and supported user business critical systems for over 200 stores

Consulted with users, management, vendors, and technicians to assess needs and system requirements.

Designed, documented, and implemented application-specific software, testing procedures, and installation instructions.

Developed and directed software system testing and validation procedures, programming, anddocumentation.

Collaborated with coworkers to develop and select appropriate design solutions.

Director of Business Development/ Project manager 06/2004 to 06/2010

Sector7 Austin, TX

Provided source code level re-hosting tools and services for customers, including Fortune 500 companies.

Oversaw Image to Oracle database migrations.

Developed and maintained objectives, schedules, pricing, and staffing of multi-million dollar projects.

Coordinated 15-person global engineering team to meet project goals and deadlines.

Developed testing programs that addressed areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, and usability.

Account Executive (Team Lead AMD) Sunset Direct

Assistant Family Teacher Father Flanagan's Boys Town

Education and Training

MBA: Business Administration Indianapolis, IN

University of Phoenix March 2015

Graduated magna cum laude

Inducted into Delta Mu Delta Honors Society

Bachelor of Science: Biology Omaha, NE

Creighton University May 1997

Graduated Cum Laude

Alpha Sigma Nu Honors Society Inductee

Member of Women's Basketball team

Bachelor of Science: Psychology Omaha, NE

Creighton University May 1997

Affiliations

Coach/Volunteer with Special Olympics since 1989.

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