Customer Service Information Systems

Objectives

I want a highly rewarding career where I can use my skills and knowledge to help my company and coworkers be successful. Also be a part of success in an environment of growth and excellence.

Experience

City of Garland Municipal Courts

12/2003 04/2016

My job consist of Assist judges in court with reductions and addition court fines and fees, administered while in court, explained court procedure to citizens,reset court dates .Prepared pretrial citizens dockets,uncontested dockets and attorney court settings, Scheduled juvenile court settings,scanned attorney bar card and drivers license in the court systems. Reset and rescheduled court dates .

Received open records request via mail and customer service windows from military staff,Federal Bureau investigations Department, Local News Stations .Recieved and swore in citizen complaint forms via window .

Trained new staff in daily cash handling procedures via cash windows and mail, switchboard duties.

Process cash, money order, and debit payments from citizens for court ordered fines and fees.Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently at the windows,by phone and thru the mail.

City of Dallas Municipal Courts

1996-2003

Use automated information systems to analyze citizens’ financial stability to create structured and non-structured repayment plans for delinquent balances.

Processes final disposition of citations and court documents for citizens

Informed citizens of the policies and procedures of Municipal Court fines and fees .processed warrant fees set up cash bonds, once warrants were lifted .

Processed and entered citations and cash and surety bond information in the court system.

Upheld customer service responsibilities, ensured customer satisfaction at all times .

Education

School Name, Location, Degree

You might want to include your GPA here and a brief summary of relevant coursework, awards, and honors

Communication

You delivered that big presentation to rave reviews. This is the place to showcase your skills.

References

Reference Name, Company

Reference is available upon request.

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