Customer Service

Rhonda K. Thomas

**** ****** ***

Decatur Georgia, 30035

Phone: 678-***-****

OBJECTIVE: My short-term goal is to allow my diversified background and training to lead me to greater satisfaction within today’s economy.

EMPLOYMENT HISTORY:

Allied Universal Professional Security

2015-Current

Duties include: Customer Service, public relations, and related functions specific to the job account. Reducing loss and crimes against employer’s business. Maintaining surveillance of assigned areas, completing daily reports and provides assistance as needed to client and guest.

Empire Beauty School of Cosmetology

2013-2014

Duties included learning the basics of hair structure, maintaining a grade point above average during my tenure, winning numerous awards for class attendance, color application, hair cutting, hair design and class participation. Also participated in fundraising efforts i.e. Breast Cancer Awareness, aiding local shelters and families with clothing and food drives, providing free hair services for women of abuse, participating and becoming an elected official for our local student counsel program.

KDM P.O.P. Screens Solutions

2012-2013

Duties include packing, kitting, cherry picking, lifting 30-50 lbs. occasionally, collating, and readying products for UPS and freight deliveries. Knowledge of OSHA, MSDS and EPA regulations. I also have knowledge of warehouse safety, accident prevention and hazardous rules.

Home Instead Senior Care

2009-2012

Job duties include but are not limited to; assistance with bathing and dressing, preparation of meals, grocery shopping for client, providing transportation to hair and doctor’s appointments, maintaining household chores and companionship.

White Castle Inc.

2006-2009

Job duties: ensuring patron and crew member safety, inventory control, following precise banking procedures, maintaining sanitary conditions, customer service, ensuring quality product, and handling patron complaints.

EDUCATION

2013-2014 Empire Beauty School of Cosmetology

2002-2005 Cincinnati State Technical and Community College

1987-1991 University of Cincinnati

1979-1982 Woodward high school

QUALIFICATIONS

My vast experience in customer service has provided me with more adaptable resources to tap into for my future needs and goals. I have over twelve years of valuable knowledge in dealing with patrons in both the mainstream community and private sector. My experience is also diversified with overwhelming experience in the positions of CNA (certified nursing assistant), the management and training of employees at two well-known eateries, and the handling of machines operations at various warehouse facilities.

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