CURRICULUM VITAE

Objective:

Looking for a challenging and rewarding future in a healthy and competitive organization and to prove my will-power, resolution and mental make-up both as a team player as well as a leader through shear hard work and dedication is the ambition of my life. I offer my enthusiasm, dynamism and commitment for achieving the the goal with the following:

Education

Ms Automobile Engineering. American International University Dubai.

BSc Computer Science. Shepperton University London England.

MCSE & MCP. Microsoft Prometric Center. UAE Al Ain.

A+ CERTIFICATION. COMPTIA UAE Al Ain.

Diploma in Hardware Engineering. Zenith Computer Center UAE Abu Dhabi.

Certificate of Office Management. University Computer Academy Pak Peshawar.

Certificates of Microsoft office. Computer Science Center UAE Al Ain.

Certificates of Computer Programming. Ibn Khaldoun Institute UAE Al Ain.

Basic Fire Safety & First Aid Induction. Al Wathba Company –In house Abu Dhabi.

Risk Assessment. National Training Centre Abu Dhabi

OSHA Safety & Health. Al Barashi Quality & Safety Sharjah

Diploma in Transport & logistic - MIIM Islamabad PAK.

Diploma in Petroleum Engineering - MIIM Islamabad PAK

Master degree in Social sciences MIIM-Islamabad.

Diploma in Account & FinanceAIMMS Peshawar .

EMBA in FINAMCE & HRM AIMMS ) .

Experience Profile: Al Wathba Co, for Central Services

Jan 99 to Apr’ 02: WORKSHOP SBU. Abu Dhabi UAE

Designation: Work Shop Manager

Prime Duties:

Responsible for both Mechanical and body shops.

Handling the complete work shop daily activities for all the above franchise

Planning for staff in-house technical training.

Prepare technical training material for both staff and customer.

Improve the work staff’s service quality & productivity to meet the dealership standard.

Co-operate with spare parts department to assure the availability of spare parts needed to cover the vehicles sold by company.

Feed back to the suppliers with the regular technical reports.

Achieving the PM plan monthly targets for all kinks of equipment (logging trucks, trailer, forklift, and light vehicles). Plan, supervising and executing the day-to-day vehicles repairs.

Spare parts and material (Specification-stock control & ordering).

Ensure the highest level of safety is associated with all shop activities.

Monitoring service & spare parts operations ensuring growth and profitability.

Setting up dedicated network Sub dealers, Authorized service Centers & spare parts dealers,

Monitoring service & spare parts operations ensuring growth and profitability.

Setting up dedicated network Sub dealers, Authorized service Centers & spare parts dealers,

Conceiving and implementing promotional programs like events, publicity campaigns, free service camps etc.

Directing the team in ensuring customer satisfaction by maintaining excellent Turn around Time (TAT) for delivery & service quality norms.

Providing Guidance in after sales Support where Solutions, Technical Support & troubleshooting is required. People Management / Training Imparting coaching to Sub dealer staff on various initiatives, ensuring the progress on identified improvement initiatives, sharing and implementing best practices in order to achieve the high level of customer service.

Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.

Enhancing customer satisfaction matrices through on-time delivery of spare parts & monitoring customer complaints & warranty issues.

Organizing Free Check up Camps, Customer Meets, and Local Garage Owner meets for handling customer grievances and enhancing their contentment levels.

Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service and spare parts targets. Organizing regular periodic meetings & trainings for service staff, sub dealers and sales staff.

Knowledge in inspection & rework of rejected parts•

Conceiving and implementing promotional programs like events, publicity campaigns, free service camps etc.

Directing the team in ensuring customer satisfaction by maintaining excellent Turn around Time (TAT) for delivery & service quality norms.

Providing Guidance in after sales Support where Solutions, Technical Support & troubleshooting is required. People Management / Training

Imparting coaching to Sub dealer staff on various initiatives, ensuring the progress on identified improvement initiatives, sharing and implementing best practices in order to achieve the high level of customer service. Monitoring the post service activities like follow up with the customers, service

Reminders and handling customer grievances for superior customer service.

Enhancing customer satisfaction matrices through on-time delivery of spare parts & monitoring customer complaints & warranty issues.

Organizing Free Check up Camps, Customer Meets, and Local Garage Owner meets for handling customer grievances and enhancing their contentment levels.

Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service and spare parts targets.

Organizing regular periodic meetings & trainings for service staff, sub dealers and sales staff.

Knowledge in inspection & rework of rejected parts

Providing direction, motivation and training to the team members, ensuring optimum performance.

Totally responsible for the entire operations of the Service Department of the organization. Reviewing the existing operations and recommend suitable changes to ensure that the Service Department operates at the most efficient level of professionalism and profitability throughout the organization.

Ensuring that proper systems for the working of the Service Department is designed and implemented and followed throughout the organization without any exception.

Responsible for recruitment, training, monitoring of all staff of Service Department on a continual basis to ensure that optimum productivity is achieved. This will also include training of all equipment operators in the company on a continual basis and monitoring their performance regularly.

Supervise all jobs related to service operations, implement necessary safety measures and ensure maximum efficiency in service operations.

Interacting with customers with respect to repairs and ensure maximum customer satisfaction, while optimizing the repair cost.

Supervising the service operations of the Plant Hire Department including on site repairs and ensure that the down time of equipment in use minimized while maximizing productivity.

Developing and implementing a price strategy to optimizing Gross Profit Margin for different services rendered by the Service Department, including claims under manufacturers’ prevailing warranty scheme.

Developed new channels for revenue through the acquisition of new customers, service contracts, etc. and developed new service related products.

Interacted with principals and suppliers with respect to equipment procured and coordinate with them for warranty and other service related issues to ensure that customers are provided with excellent and efficient service with respect to equipments sold.

Experience Profile: Al Wathba Co, for Central Services

Apr 02 to May’03: Procurement Dept. Abu Dhabi UAE

Designation: Purchasing Manager

Prime Duties:

Spare parts and material (Specification-stock control & ordering).

Coordinating with user for their spare parts requirement.

Keeping the track of PR Form revive form user.

Coordinating with vendor for receiving the quotes.

Coordinating with vendors for actual delivery status.

Maintaining PR Tracker, PO Tracker & Delivery Tracker.

Responsible for purchasing such as formulate the requirement clearly invite competitive bidders.

Evaluate the bids open the tenders before the authorized superior and representative on the notified date.

Prepare comparative statement on quality, price, and delivery schedule.

Award the contract for the lowest responsible bidder by taking a total view of the final product.

Maintain the record of price histories by part no. and supplier records of negotiation date etc.

Carry out all procurement duties as assigned by superior; perform all sort of correspondence to supplier, coordination with others such as material engineer, project engineer, finance, and warehouse.

obtain quotations and negotiate for the best price and prompt delivery

coordinate warranty claims and service requests

prepare the purchase order or service order

facilitate the accreditation of new suppliers

monitor and address supplier delivery performance

responsible in receiving correspondences in the front desk

assign to the messenger his daily errands

source, evaluate and recommend potential suppliers

prepare purchase orders

coordinate with the building administrator on administration requirements

prepare sales invoice

follow up payment of customers

Petty cash custodian

coordinate meetings and group events with other departments and clients

make travel arrangements for the officers

purchase printing materials, electrical supplies, and electronic spare parts

prepare purchase orders

follow-up delivery of orders

coordinate service requests to suppliers

update and maintain records and files as necessary

purchase office supplies, packaging materials, and raw materials of our products

coordinate with the supplier and broker of our imported products

involved in planning the production and shipment schedule

manage the inventory of raw materials and finished products

handle customer phone inquiries and feedback

handle the import of raw materials including Letter of Credit processing

prepare Sales Invoice, Credit Memo and Sales Reports

Petty cash custodian

Responsible for directing various plant purchasing functions.

Discussed about purchase orders required for production materials.

Responsible for arranging plant wide inventory planning meetings.

Purchasing department was managed in absence of purchasing manager.

Took independent decisions and organized all day-to-day office functions.

Responsible for supervising and appraising various subordinates in purchasing department.

Check all contracts and orders for fulfillment and well performance.

Performances of purchasing clerical functions were managed.

Performed accurate and efficient bid tabulations using personal computer and spreadsheet software.

Maintained excellent business relationships with clients, other employees, and vendors.

Responsible for communicating clearly, politely and concisely to improve business.

An account manager is a sales professional who performs a variety of duties aimed at managing his employer’s client relationships, as well as developing new business from existing clients. In most environments, a business development executive actively seeks out new clients. Once the client has come aboard, the account manager takes over. Account managers are employed across a wide variety of industries including advertising, financial services and media. As with most sales roles, these account managers are typically compensated with a base salary plus a commission based upon the amount of revenue generated.

Experience Profile: Al Wathba Co, for Central Services

May 03 to Jul’04: Fleet Dept. Abu Dhabi UAE

Designation: Transport Manager

Prime Duties:

Oversaw the daily operation of the transportation department.

Managed the logistics of route schedules and a fleet of delivery trucks.

Managed the hiring and training of all delivery drivers.

Tracked route payment collections activities, product rotation, and operations of handheld

Ensured Department of Transportation compliance.

Handled employee payroll and fuel expenses.

Log all shift activities and resolve problems to prevent escalation.

Planning, organization, directing, controlling and evaluating the operations of a transportation company.

Those who set operations policies and standards, including determination of safety procedures for the handling of dangerous goods, and ensure compliance with transport regulations

Oversee dispatch of vehicles.

Control the company or departmental budget, including acquisitions.

Monitor company's or department's performance, prepare reports for senior management, and plan for changes to schedules and policies.

Recruit personnel and oversee their training.

Transportation managers, freight traffic perform some or all of the following duties:

Plan, organize, direct, control and evaluate companies or departments responsible for coordinating, arranging and monitoring the transportation and movement of goods

Arrange for shipping documentation and oversee the scheduling and dispatching of goods and the tracking and tracing of goods in transit.

Set performance goals, oversee the setting of transportation service rates and monitor revenue

Develop plans and procedures for the transportation and storage of goods

Negotiate with carriers, warehouse operators and insurance company representatives for services and preferential rates.

Control the departmental budget.

Recruit personnel and oversee their training.

Experience Profile: Al Wathba Co, for Central Services

May04 to Dec’06: HR Dept. Abu Dhabi UAE

Designation: HR Manager

Prime Duties:

Create and manage office work schedules/hours and implement adjustments due to customer needs.

Prepare recommendations for an annual budget prior to each fiscal year and compare budget to actual performance.

Responsible for handling Human Resource issues and employee problem resolutions.

Negotiate the purchase of office supplies and office equipment in accordance with company purchasing policies and budgetary restrictions

Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.

Ensure participation of all associates in all corporate orientation and training programs.

Scheduled employee holidays, benchmarked employee salary increases against current standards, performed employee performance evaluations and managed travel and expenses for all office employees.

Reviewed clerical and personnel records to ensure accuracy.

Analyzed and organized office operations and procedures such as preparation of payroll, information management/filing systems, requisition of supplies and other clerical services.

Followed up on and resolved customer complaints.

Create own Software for Inventory Management System.

Established and maintains electronic records management system for all incoming and outgoing correspondence.

Involving in the resource hunting and recruitment process of an individual.

Identifying and verifying the documentation of the staff for the recruitment process.

Maintaining the records of an employee details.

Gathering information from other departments and employees.

Arranging the various training and development programs.

Providing the coaching and training to the employees.

Ensuring about the employee safety, security, welfare, wellness and health.

Providing company committee facilitation and participation.

Administering the duties of the performance appraisal and motivating the employees.

Updating the staff handbook and updating the personnel records regarding the salary and payroll negotiations.

Providing response to the general HR enquiries verbally and written.

Maintaining the routine correspondence and providing the employee satisfaction and Developing and administering the special projects.

Manage & control the departmental expenditure that exists within the budgets.

To manage & develop reporting staff.

Experience Profile: Al Wathba Co, for Central Services

Dec 06 to Sep 07: Finance Dept. Abu Dhabi UAE

Designation: Account Manager

Prime Duties

Client Communication

An account manager often serves as the face of her company. In most cases, she is the primary, if not only, company representative who communicates with clients. As a result, it is important for her to deliver a positive customer service experience. This is accomplished by listening to each client in order to gain an understanding of their individualized needs, in order to direct them to the appropriate product or service. It is important for the account manager to manage the expectations of her clients; when disruptions occur during the service delivery process, it is imperative that she work to resolve situations quickly, as her goal is to win their repeat business.

Quotas

In most organizations, an account manager must maintain or exceed a minimum amount of sales. This number is called a quota, which is communicated to him by a sales manager. Quite often, his compensation directly corresponds with his ability to meet this requirement. In addition to commission, it is not uncommon for deferred compensation such as financial bonuses or valuable merchandise to be awarded to those account managers who exceed their quota. Failure to meet this requirement may result in an account manager being put onto performance probation. Repeated failure typically leads to termination.

Reporting

An account manager is often required to prepare various reports surrounding the metrics of the sales department: quarterly sales results, annual forecasts and account status reports are just a few examples. Once created, these documents are presented to senior management. Although an account manager may rely on the support of an administrative professional, such as a sales coordinator, to perform this task, it is not uncommon for her to perform this duty herself, particularly if he is employed in a smaller organization or at a lower professional level. Knowledge of computer programs such as Microsoft Excel is typically required to complete reporting tasks.

Experience Profile: Al Wathba Co, for Central Services

Sep 07 to Mar’09: Facility Dept. Abu Dhabi UAE

Designation: Facility Manager

Prime Duties:

Responsible for Soft services, Cafeteria Services, Administration, Vendor Mgmt. Mailroom services, Space mgmt and Helpdesk mgmt.

Housekeeping Mgmt. - Monitoring and implementation of processes, building walkthrough, consumables and toiletries mgmt, manpower mgmt., upkeep of building and maintaining hygienic atmosphere.

Administration: - Resolving employee queries on a daily basis, controlling security, cafeteria management.

Building Maintenances: - Building walkthrough, rectification of building defects on regular basis with suggestion and action.

Preparation of daily, weekly and monthly reports.

Understanding the contract terms and conditions and customer expectations at a detailed level and taking ownership for outcomes.

Providing management direction for all facility management services and tapping into own resources to reduce costs and increase satisfaction.

Establish and Prioritize task for the team.

Performing other assignments as required.

Handling Patty Cash.

Housekeeping Services, which includes manpower deployment and maintenance of check sheets.

Stock Keeping.

Facility management consisting of telecommunications, IT, power and building.

Keep the staff well motivated and positive.

Coordinating for all the corporate Health Checkups.

Adept at managing administrative activities involving purchase of equipments, maintenance of procurement, housekeeping, safety, security, employee induction etc.

Planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities.

Budgeting and cost control measures, Monitoring Budget vis a vis variance.

Assisting the department in project management, cost optimization and implementing business expansion plans.

Contracts management.

Cost control and ensuring timely implementation of the project.

Managing repair, maintenance & replacement of office equipments, appliances, furniture, furnishings, vehicles, building, etc.,

Purchasing, Implementation and operations of Security and Surveillance

Vendor management- Oversee acquisition, installation and commissioning of equipments that are required for the facility – IT Systems, air conditioning etc.

Processes, Documentation, Business Control checks, audits etc.

Monitor all Statutory Compliance areas.

Asset Management of all Site operations assets across multiple locations.

Event Management, organizing meetings, conferences, making travel arrangements and hotel reservations for guests & foreign delegates.

Liasioning and coordinating with various departments within the corporate office and all branch offices.

Active participation in the Leadership Team for Strategic Business Planning, implementation, client interaction etc.

Upkeep of office administrative facilities and ensure availability of daily miscellaneous requirements to provide harmonious work culture to employees.

Acting as info-hub for providing administration related information and supervising administrative activities like general admin, verification of stationery stock, petty cash, courier, florist, pest control, housekeeping, etc.

Specialization in handling back office operations, inter-office correspondence, confidential mails, quotations, monthly billing, cheques, etc.

Arranging for relocation of employees from different parts of India which includes arrangement for their home and family related needs such as school admission, transportation and taking care of their household requirements.

Arranging accommodation for onsite employees by co-ordination with various branch offices and to continuously improve the quality of services by visiting and studying the overseas location.

Experience Profile: Supreme Fuels Trading FZE Bulk Fuel Installation (BFI) Kabul Afghanistan.

Apr 09 to Jan2013: Fuel Dept.

Designation: Transport & Aviation Fuel Manager.

Prime Duties:

Responsible for Operation and Monitoring of Aviation Fuel in Bulk Fuel Installation Depot. Holding 50 million of Jet fuel.

Is a Transport Manager

Oversaw the compliance and operational requirements of Company and Client Land Transport Case? Managed transport of multiple subcontract companies, scheduling and forecasting. Drafted and implemented Journey Management Plans monitored and coordinated road closures. Confirmed training and competence of vehicle and equipment operators in excess of 800 vehicles and other various units of Fuel equipment. Served as the principal staff advisor and consultant on transportation requirements, alternate methods of transportation and prepared appropriate staff reports for the Program Director. Selected, directed, assigned, and evaluated professional and administrative support staff; trained staff in work procedures and administered discipline as required. Managed transport operations to ensure targets and Kepi’s were met, and customer needs were not only met but also surpassed. Ensured vehicles were roadworthy and meet legal requirements, allocated vehicles to drivers. Monitored operator behaviors and compliance with policies and standard practices. Planned and implemented transportation schedules. Provided for the scheduling, implementation and quality of Pro-active Driving and Fuel Equipment Operation courses. Maintained quality control procedures and is aware of ways in which these procedures could be improved. Drafted reports on performance and targets. Developed Safe Journey Plans and defined routing as per procedures and created risk assessments with defined hazards. Had ownership of all Journey Management procedures. Prepared weekly toolbox talks with vehicle and equipment operators and maintained documented records. Ensured familiarization with Client procedures and required supporting documentation of Client requirements. Proactively involved in HSE requirements to ensure health and safety regulations are adhered to and make recommendations for improvements. Processed and submitted Permit to Work and Security Escort requirements a necessary.

Is a BFI Manager my role is Supervises 50 operators & Supervisor with different nationalities.

Ensure the Standard Operation Procedure and Policies of the company be followed.

Ensures safety, healthy and friendly environment in the facility.

Checks the daily inventory record and ensure that is accurate.

Checks the balance issued and delivery receipts.

Ensures fuel laboratory test performed.

Supervises conversion of JET A-1 to JP-8

Report all accident, incident, near misses and potential hazardous encountered in the facility.

Performs the facility checklist and defect log.

Ensures that daily drainage be performed.

Inspects the water filter vessel separator and replace it if necessary.

Inspects every vehicle used for the fuel and records it.

Attend meetings / gatherings of management - propose some improvement of works, facility, health and environment.

Conducts weekly toll box meetings.

Performs proper recording of daily stock report.

Performs tank gauging and convert it into liters.

Performs proper recording of seals, quantity and other details regarding the issuance or receiving of jet fuel products.

Inspects trucks for upload or download and check balance of fuel receipt documentation.

Performs daily sampling and flushing.

Records pressure differential gauge reading and change it if necessary.

Performs fuel test (C+) if necessary.

Performs dosing of FSII for JET A-1 to convert as JP-8 and dosing Stadis 450 if necessary.

Ensures and Performs maintenance repair of pumps, gates valve, ball valves, pipelines Weight Bridge and others.

Receive the TMR and prepare coppice to be given to transporter and keep a copy in the files.

Coordinate with transporter to get all needed truck with all needed requirements.

Coordinate with the military unit personnel to get there trucks and load them.

Prepare plan, identify and split trucks trucks per convoy and per destination and routes.

Coordinate with the security and assist and they get recovery assets when on missions.

Coordinate on daily bases with host nation / transporters to get accurate status of the truck and their location.

Being the company s POC for all the period of the contract.

Prepare and send reports to CLIII (fuel) offices upon request.

Prepare and send incident reports when or attacks happened.

Interface with the sub contractors for the issue and turn in of completed mission sheets.

Assign duties for all PFC staff and set up monthly duty roster.

Maintain the master vehicle/contractors log for mission assignments.

Blacklist Fuel and dry drivers when shortages come up with the competition of the mission.

Coordinate multiple times daily with host nation cells for oick up of TMRs and fuel sheets.

Assist in the movement of mission assets form staging and hold yards for uploads.

Verify all loads to ensure they are damage free or proper filled if fuel.

Provide daily status reports of mission requirements.

Coordinate movement and delivery requirements with the operations center.

Ensure that transporter documents, TMRs blacklisting of driver and vehicles for non compliance are turned into the host nation cell.

Coordinates with US Army POCs for upload and downloads and downloads of equipment on and off BAF.

Site visit the upload/download sites to check if the military units need any assistance and to make sure that the drivers were treated properly.

Assist with the processing and validation forms, reports, quality control, and scheduling.

Ensure that contract documents are collected, maintained and filed for inspections and ready for closeouts and all data provided for invoices is accurately completed and submitted.

Manage and compile all TMRs information for the PFC monthly closeout.

Prepare and price all the missions and double check the documents for the closeout.

Conduct the monthly closeout.

Sign the invoice and make sure that it was turned in to the Finance office.

Represent PFC in the “All carriers meeting” on the round table with all carriers representatives’ US military COR and US military commands.

Make sure to do what to be done for the success of the operation.

Setup a work plan that insures uniforms delivery on time.

Coordinate with US military POC for delivery of uniform samples and coordinate any changes to get the sample’s approval.

Apply major change on the sewing facility to ensure safety standards.

Make sure that work processes are time and delivery dates are respected.

Prepare work status report and delivery expected date and coordinate with the US military on a SOP for delivery.

Setup and maintain an inventory list to make sure that none of the materials is being wasted or thrown away.

Get quotations and prices for materials used in uniforms.

Coordinated with military to get another order for uniforms.

Supervise all the logistics Fuel projects for bennet-Fouch in KAF of other provinces.

Coordinate with all the project managers to ensure that all the projects are running smoothly and that the delivery dates will be respected.

Coordinate with the Clint to make sure that all their requirements are met.

Supervise and manage a gravel and barriers supply project and prepare all the required documents for the delivery and the invoicing.

My experience includes, fuel site management, office management and contractual work. The skills I have obtain skills over the past few years have allowed me to following Standard Operating, Quality Assurance, Health and Safety procedures thoroughly.

My ability to adapt to change has enabled me to work and live in conflict environments. The options are endless for the work that can be achieved in these situations.

I am hard working and reliable. I enjoy a team environment, and am heavily motivated to learn new things.

Submitting solicitations for government and non-government bids

Contact this candidate