Customer Service Administrative Assistant

Professional Overview

Professional Administrative Assistant with bilingual communication skills, effective interaction with all level individuals, extremely organized looking for a challenging career where experience and skills will be a positive feature.

Work Experience

April, 2017 - June, 2017 Combined Technical Services LLC, Ft. Hood, TX

General Clerk II Colorado GD 1100-001

The GC II will support the role of data collector during employment. The GC II will follow the Soldiers in a field environment across unimproved terrain and observe the Soldiers activities. The GC II will collect data for Human Systems Integration, Performance, and Reliability, Availability, and Maintainability. GC II will be responsible for: Walking across unimproved terrain while carrying data collection equipment and personal protective equipment, Monitoring test player activities and record observations onto laptop devices and paper data collection forms, Completing accurate, detailed, legible, and timely data collection forms, Participating in a daily safety briefing, Conducting quality control checks of all data collected, Conducting data anomaly investigations and provide requests for information, Driving a rental vehicle to and from field site grid coordinates, Performs other duties as assigned, the clerical steps often vary in type or sequence, depending on the task, Recognized problems are referred to others.

November 2016 - April, 2017 YMCA - Pikes Peak, Colorado Springs

Part-Time Member Relations Specialist, Colorado Springs, CO

Possesses customer service, quality and training certifications, CPR First Aid Certification, AEP and HIPAA Certification. Handled all membership information, monthly charges, updates information on system, called for reminders on billing method expiration or financial assistance.

Fully bilingual, English, Spanish and some Portuguese. Excellent written and verbal communication in all languages and Translations skills.

April 2016 to August 2016 Robert Half & Associates

Assistant to International VP/Customer Service Specialist, Colorado Springs, CO

Fully bilingual, English, Spanish and some Portuguese. Excellent written and verbal communication in all languages and Translations skills.

Trained in all areas of Accounting, Auditing and Finance. Thorough understanding of legal procedures, professional concepts, federal and private policies and procedures.

Liaison between Latin America and International members for NSPF

June 2013 to January 2016 Ricoh Americas Corporation USA

Axapta Bilingual Sr Inbound Associate, Melbourne, Florida

Possesses customer service, quality and training certifications, processed all Fortune 500 customers requiring service or technical assistance. Worked directly with Spanish customers from PR and Latin America. Handled projects assigned by Team Lead to achieve performance and Time handling goals required by the company.

December 2009 to May 2013 Protocol/NCO Global Solutions Merritt Island, Florida

Customer Service Representative

Experienced with managed care services targeted to government-sponsored healthcare programs, focusing on Medicaid and Medicare, HIPAA compliance, medical terminology.

Processed inbound calls from customers who required medical insurance coverage and approvals.

July 2003 through November 2009 Various Temporary Agencies

All positions covered during this period of time are mostly related as Bilingual Administrative Assistant for Government agencies like FDOT and FPL, Daily Labor Hall like Labor Ready and Consultant for HDR Engineering.

A summary of skills included: Strong technical aptitude, very resourcefulness and flexible.

Working knowledge of Government/Project Contract administration in the area of Procurement.

Exercised initiative, achievement and independent judgment besides superior interpersonal skills in all environment levels, Team liaison.

Skilled at organizing complex projects, defining project priorities, and delegating tasks.

Scheduled Travel arrangements for all personnel.

Supervised a cohesive staff in the successful attainment of objectives.

Microsoft Network proficient, Words, Excel, Access, Internet Explorer, Outlook, Oracle.

Education

May 1981 Sacred Heart University San Juan, Puerto Rico

Communication - Major Marketing-Advertising

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