Microsoft Office Service

Shubha Vinodhini

Mobile: +91-998*******

Email: ******.*********@*****.***

Career Objective:

To seek a challenging position in organization, where I can apply my knowledge and hard work for the growth of the organization, learn new concepts and grow along with the organization.

Educational Qualification:

Completed B.A (Psychology) at St Anne’s First Grade College, Bangalore.

Completed P.U.C at St Anne’s College, Bangalore.

Completed SSLC at St. Joseph Convent Girls High School, Bangalore.

Pursuing M.sc Psychology. (Correspondence)

Professional Summary:

Having 4.05 years of experience in Business services.

Experience Summary:

Company : TRX Technologies, Bangalore

Duration : May 21st 2012 – April 5th 2013

Designation: Back Office – Executive

Job Description: Worked for Expedia Clients

Company: Tesco Hindustan Service Centre Pvt. Ltd., Bangalore

Duration: June 2013 to July 2015

Designation: Officer - Operations Support

Product Complaint Processing:

Process Related:

Look and investigate into after sales complaints for products sold across Tesco stores in UK.

Identifying suppliers and charging them for the product complaints.

Co-ordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards and metrics.

Recognize and determine trends in problem occurrence and workflow, investigating further when appropriate and implementing changes or co-coordinating support from other parties to resolve matters and minimize the risk of re-occurrences.

Initiatives Taken

Provided process improvement ideas (some of them are - decentralization of IE entries, specific steps for error reduction).

Developed a centralized database for the process that had all the information and required application at one place.

Currently working on a project for improving the productive time by decreasing turn around time in handling complaint

Currently I am associated with Prione Business Services Private Limited (affiliate of Amazon) as Service Associate - Cataloger (L-3) from 21 Sept 2015 21 till date.

Responsibilities

Understand and implement Amazon catalog quality guidelines

Write rich product description using basic product information shared by sellers

Enhance product discoverability by selecting appropriate search key words

Perform quality check (QC) of the created content

Create product catalogs on the Amazon Web Site

Maintain records of day-to-day work by updating trackers to reflect the work done

Worked on Automation Projects

I was a backup for my team in team leads absence (i.e.) Work Allocation, Conducting team meeting, mail revert on behalf of team members to the seller etc.

Personal attributes and competencies

Demonstrate intense customer focus.

Ability to dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution

Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information

Demonstrate highest level of integrity, intellectual honesty, and strong work ethic.

Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed.

Disciplined, with an ability to produce high quality work facing pressure of time constraints.

Strong team player, acts like an owner, and ultimately focused on delivering results with high standards

People Related

Took up process training and have successfully trained two batches of process training. Also participating in the Trainer’s Excellence Program.

Effective workload allocation between all team members.

Conducting Huddles/Mailers for communicating the latest updates to the team.

Professional Profile:

Good experience on MS Excel.

Excellent problem solver.

Good knowledge in Microsoft Office.

Excellent knowledge on computers.

Skills:

Strong communication skills (written and verbal).

Good interpersonal skills with an ability to understand the customer’s problem and solving them.

Very good presentation skill.

Trainings attended:

Training on “Effective Communication Skills”.

Training on “Writing effective English”.

Personal Details:

Date of birth: 16th Oct 1991

Marital status: Married

Nationality: Indian

Gender: Female

Languages Known: English, Kannada, and Tamil.

Hobbies & Interests: Cooking, reading and listening to music.

Declarations:

I solemnly declared that the above-mentioned details are veracious to my knowledge.

Date:

Place: Bangalore (Shubha.Vinodhini)

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