Customer Service Administrative Assistant
Resume:
ROSALIE VELASCO BASCO
Bur Dubai, Dubai, UAE
E: *************@*****.***
M: 050*******
CAREER OBJECTIVE
Looking for a suitable position that would suit my ability and capacity to become a key contributor to the success of employer’s business endeavors by providing quality and efficient services. WORK EXPERIENCE
• Sales Administrative Assistant/Receptionist July 2016 up to present Optimum Dry Ice Cleaning LLC
Dubai, UAE
o Handle all in-person, phone, and email inquiries by guests and staff in a professional manner o Manage the filing, storage and security of documents o Purchasing office stationary and also negotiating price, quality, and delivery o Maintain visa application work including, filing visa forms and providing relevant documents on office matters
o Booking of Airline tickets
o Provide administrative and HR support
o Scheduling and attending meetings, creating agendas and taking minutes of meeting. o Keeping diaries and arranging appointments.
o recruiting, training and supervising junior staff and delegating work as required o Taking leads and list for prospective client
o Call the client for meeting schedule.
• Administrative Assistant/ Receptionist. May 2015 to July 2016 Vega Ships Management Services DMCCO.
Dubai, UAE
o Handle all in-person, phone, and email inquiries by guests and staff in a professional manner o Provide administrative and HR support
o Act as the first point of contact for guests and visitors, delivering excellent customer service and greeting and escorting guests.
o Maintain a safe reception for guests and staff, complying with all rules and regulations o Manage the filing, storage and security of documents o Solely responsible for the arrangement and distribution of couriers and invoices. o Provide administrative support in the form of reports and organization of files and records, including staff attendance reports.
o Administer employment agreements
o Maintain visa application work including, filing visa forms and providing relevant documents on office matters
o Booking of Airline tickets
o Assisting in monitoring, verifying and recording bills and other account records. o Making Invoices and following up payments
o Prepare and maintain company letters and arranging appointments o Maintain the staff attendance reports.
o Purchasing office stationary and also negotiating price, quality, and delivery
• Receptionist/ Secretary
Prestige Promotion Inc. December 2013- February 2015 Manila, Philippines
o Meet and greet clients and visitors
o Handle inquiries and queries.
o Received, direct and relay telephone messages and fax messages. o Making of correspondence or letter, send and receives emails, mails and letter o Encoding and filing all the documents
o Monitor and check office supplies and confectionery
• Encoder/ Insurance Representative August 2011 – September 2013 Grand Management Services & Insurance Intermediaries Manila, Philippines
o Data entry specialist and records keepers.
o Maintaining the paper and hard copies and receipt application and documents to transcribing to company’s system
o Entering the information via keyboard, documenting or recording info. o Answering and routing phone calls, sending emails and distributing mail o Perform administrative tasks, such as maintaining records and handling the insurance processing procedure
• Checker/ Cashier October 2001-April 2002
SM Department Store Philippines
Manila, Philippines
o Operates cash register to itemized and total customer purchase in store o Review price sheets to note price changes sales items o Collect cash, cash check or charge payment
o Counts money in cash drawer at beginning and end of the work shift
• Service Crew/ Cashier March 2000-September 2000
Kenny Rogers Roasters Philippines.
Manila, Philippines
o On call for designated period in time
o Provide customer service
o Take orders, serving and handling payment
o Create enthusiastically satisfied customer at all terms through positive and professional interaction with customer and ensure food are being served in quality o Perform cleaning task and ensure all work station are complying the cleaning and safety standards
EDUCATION
STI College of Cubao
Undergraduate in Bachelor of Science in Nursing, 2009 Cabiao National High School, 1997
Concepcion Elementary School, 1992
Certification:
ISO 9001:2015 Certified. (Quality Management System) PERSONAL INFORMATION
Date of Birth : August 15, 1980
Civil Status : Married
Nationality : Filipino
Languages Spoken : English, Tagalog
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Rosalie Basco
Contact this candidate