Charolette L. Guinyard
*********@*****.*** 347-***-****
Objective
Seeking long term employment within your company that will utilize my skills, business experience and knowledge of customer service, with the opportunity for learning.
Skills Summary
●Accounting/ Income Auditor
●Training & Development
●Office Management
●Marketing & Sales
●Staff Management
●FOH and BOH Operations
Employment History
Accounts Payable / Income Auditor
Marriott International - W Buckhead March 2016 - Current
Accounts Payable, billing and creating invoice and processing third-party vendor’s payments with hotel operations and banquet services.
Preparing daily and monthly and month end reports, preparing accounts receivable information for entry in the property's general accounting ledger
Verifying that all shift and cashier closings for the PMS and POS systems have been completed and paperwork attached balances to shift closing reports
Income Auditor, researching and resolving all discrepancies that are revenue related and developing procedures to eliminate discrepancies.
Audit all revenue transactions for techniques consistency and accuracy, including guest room fees, banquet and catering events and food and beverage departments.
Accounting Generalist
Marriott International - LeMeridien April 2015 – March 2016
Income Auditor, researching and resolving all discrepancies that are revenue related and developing procedures to eliminate discrepancies.
Collect daily cashier envelopes from drop safe in presence of a witness each morning. Open and count contents of each envelope in presence of a witness and record cash totals on general cashier report. Ensure witness signature is obtained.
Arrange for collection of daily takings by bank and ensure collection is performed each working day of the week.
Verifying that all shift and cashier closings for the PMS and POS systems have been completed and paperwork attached balances to shift closing reports.
Prepare daily General cashier report and forward to Assistant Director of Finance for review
Audit all revenue transactions for techniques consistency and accuracy, including guest room fees and payments made.
Accounts Payable, Accounts Receivables, chargebacks, billing and creating invoice and processing third-party vendor’s payments with hotel operations and banquet services.
Overnight Welcome Desk Supervisor
Marriott International - W Atlanta Downtown June 2014 – May 2015
Managing Staff on the overnight shift, running nightly audits, assisting guest with check-in and checkout, and providing the W experience to all guest
Night audit, perform nightly audits and oversee the accounts receivable; prepares daily credit limit and cash reports
Maintaining guest accounts printing out and deliver the bills and make corrections or adjustments to bills as needed
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
Office Generalist and Logistics
HW Trucking Company New York & South Carolina June 2009 - January 2014
Perform a variety of accounting generalist and administrative duties
Performing additional departmental duties: payroll/timekeeping, ordering of supplies, file maintenance
Developing and administering health and safety programs, conducting safety inspections, maintaining accident records, and preparing government reports in order to maintain compliance obligations Arranging and preparing travel & expense reports, managing the department calendar, author professional correspondence to customers and vendors.
Monitor the quality, cost, and efficiency of both the movement and storage of goods; sales and revenue
Leasing and negotiating with customers and suppliers
Restaurant Manager
Beekman Tower New York, NY March 2010 – June 2012
Managing and Supervising daily operations and all staff
Enforce sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas.
Catering for private events and/or customer special needs
Key holder, end of the day reports and balancing cash receipts and safe
Purchasing and order requisition for food, inventory control responsibilities
Investigate and resolve complaints concerning food quality and service
Administrative duties such as payroll/timekeeping, ordering of supplies, maintenance of files
Front Office Trainer/Agent, Reservationist and Host
Marriott International - Ritz Carlton, Atlanta, GA June 2006 – September 2008
Supervising and training the front office agents and new hires
Overseeing the FOH Departments observe and monitor staff performances; training and development, performance evaluations, working with Human Resources
Handling multiple phone lines develop and manage operational budget, including administration, accounts receivable and tracking of invoices and contracts, book keeping, heavy excel usage-Maintain customer records accounting and financial reporting records, compute bills and collect payments
Catering sales, selling private meeting or dining space, making reservations
Meeting with customers and Head Chef to design menus and assisting with all banquets
Lateral service in Room service, Club Lounge, Loss Prevention, Banquets, Lobby Bar, Housekeeping and Concierges Department
Completing all office administration duties
Education
Coastal Georgia Community College - Brunswick, GA
Certification Hotel / Restaurant Management
Augusta Technical College – Augusta, GA
Associate’s Degree Marketing Management
Phoenix University – Online
Bachelors in Hospitality Management - Current