Manager Customer Service
Resume:
Susan Leonard
Tacoma, Wa *****
*************@*****.***
Objective:
Eager to work for a property management company as an Office Manager/closer, utilizing my extensive knowledge and experience in working with clients, to accomplish my ambition of succeeding as an integral part of a team.
Work History:
2011 - 2017 Berkshire Hathaway Home Services – Las Vegas, NV
Office Manager
-Responsible for oversight of all office procedures.
-Assisted Property Manager in payments to homeowners, vendors.
-Oversaw advertising vacant properties, and promptly leasing them.
-Collected and applied all rent payments.
-Coordinated new tenant move-in dates, walk through inspections, and tenant move outs procedures executed correctly per terms of lease.
-Process and distribute tax documentation for homeowners and vendors.
-Act as liaison between homeowner and tenant.
-Helped grow company by over 200 properties over 6 years.
2007 – 2011 Rancho Vista Real Estate – Las Vegas, NV
Administrative Assistant
-Front contact for Property Management Company.
-Responsible for all calls from existing & potential renters, service calls and scheduling for vendors/contractors.
-General bill payments, rent processing and daily bank deposit.
-Typing, filing, answer 5-line phone system,
-Responsible for updating MLS, Craigslist, Rental Hub and Zillow
2005 - 2007 The Men’s Club Barber Shop – Silverdale, WA
Hair Stylist/Shop Supervisor
-Top producing stylist.
-Top retail sales for product sold
-Managed team of 12 barbers, to include scheduling, customer service issues.
Education/Certificates
-Appfolio Property Management Software – 2011
-GLVAR, Navigation MLS/Fusion trained transaction desk – 2007
-Outlook, Microsoft Word
Grossmont Jr College and Utah State
-completed 40 college credits
Karen’s Beauty School – Bremerton, WA
-Completed 1600-hour Cosmetology course.
-Finished top of class/Golden Scissors Award.
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