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Manager Customer Service

Tacoma, WA
July 22, 2017

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Susan Leonard

**** *** *** #*

Tacoma, Wa *****



Eager to work for a property management company as an Office Manager/closer, utilizing my extensive knowledge and experience in working with clients, to accomplish my ambition of succeeding as an integral part of a team.

Work History:

2011 - 2017 Berkshire Hathaway Home Services – Las Vegas, NV

Office Manager

-Responsible for oversight of all office procedures.

-Assisted Property Manager in payments to homeowners, vendors.

-Oversaw advertising vacant properties, and promptly leasing them.

-Collected and applied all rent payments.

-Coordinated new tenant move-in dates, walk through inspections, and tenant move outs procedures executed correctly per terms of lease.

-Process and distribute tax documentation for homeowners and vendors.

-Act as liaison between homeowner and tenant.

-Helped grow company by over 200 properties over 6 years.

2007 – 2011 Rancho Vista Real Estate – Las Vegas, NV

Administrative Assistant

-Front contact for Property Management Company.

-Responsible for all calls from existing & potential renters, service calls and scheduling for vendors/contractors.

-General bill payments, rent processing and daily bank deposit.

-Typing, filing, answer 5-line phone system,

-Responsible for updating MLS, Craigslist, Rental Hub and Zillow

2005 - 2007 The Men’s Club Barber Shop – Silverdale, WA

Hair Stylist/Shop Supervisor

-Top producing stylist.

-Top retail sales for product sold

-Managed team of 12 barbers, to include scheduling, customer service issues.


-Appfolio Property Management Software – 2011

-GLVAR, Navigation MLS/Fusion trained transaction desk – 2007

-Outlook, Microsoft Word

Grossmont Jr College and Utah State

-completed 40 college credits

Karen’s Beauty School – Bremerton, WA

-Completed 1600-hour Cosmetology course.

-Finished top of class/Golden Scissors Award.

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