Customer Service Sales

ANGELA ESTELA 347-***-****

**** ***********, *****, ** ***** ac1fvk@r.postjobfree.com

SUMMARY: Committed and motivated customer service associate with great determination to excel in the administrative and clerical office environment. Strong -work ethic, with professional demeanor. Proficient at quickly learning new skills

PROFILE:

Bilingual - English/ Spanish

Knowledge of Microsoft Office

Excellent Customer Service

Type 45 words a minute

Autonomous & Team Player

Responsible & Ambitious to Learn

EXPERIENCE:

2014 - Present GOODWILL INDUSTRIES Westchester, NY

Sales Associate

Exceed sales’ target by providing exceptional customer service on the sales’ floor, Fitting Room customer service and maintenance

Assist customers in helping them find merchandise and provide assistance in placing the clothing in designated areas, stock, ticketing the merchandise and inventory

Provided translation- Spanish where required and sorted incoming merchandise

Handled Donation department data entry demographic creating and editing and serves as a team of employee absence and break on the sales floor and other department.

Trained new employees in all department

2011 - 2012 JFK/HUDSON NEWS Queens, NY

Sales Associate

Recommend and helped customers select items for purchase

Alerted customer of sale items and promotions and served as a flyer throughout all store in JFK of break relief

Stocking merchandise on the sales floor, Sales floor merchandise and inventory

Cashier

2009-2011 KMART Bronx, NY

Sales Associate

Cashier

Assisted customers with their purchases and provided answer to any inquires they had concerning the products of expediting contradictions among employees and management.

Served as a liaison between customers, security and store department managers.

Trained new employees on promotions, customer service level standards (Reward Cards and donations for the St. Jude)

Assisted management with pricing, inventory, maintenance on sales floor.

Assisted the staff with the fitting room customer service and maintenance.

2008-2009 PARKS & RECREATION Queens, NY

Public Customer Service/Maintenance

Handled activates for the park and secure public safety

Maintenance keeping parks clean

2004-2006 AMERICAN CLERICAL SER/EMPIRE New York, NY

Clerk Typist

Handled incoming mail and open and sorted mail

Data entry paralegal mail and documents of creating and editing statistical typing

Reception phones taken messages

l

EDUCATION:

2014 NEW YORK CAREER INSTITUTE, NY, NYC: Medical Administration

1993 WORDAMATION TRAINING SCHOOL, NY, NYC: Microsoft Word

1985 TAYLOR BUSINES INSTITUTE, NY, NYC: Secretarial /Business Administration

1984 GRACE DODGE VOCATIONAL HIGH SCHOOL, BX, NY: Secretarial Studies/Science

Contact this candidate