Manager Continuous Improvement
Resume:
David Wright
Newport, NC *****
DATE: July 15 2017
AVAILABLE: Immediately
David James Wright
EXECUTIVE SUMMARY
•Experienced leader, production supervisor, quality production, shift supervisor Incident manager and project management professional offering extensive and diverse experience monitoring and managing expansive projects and programs.
•Improved quality and process efficiencies by utilizing leading quality methodologies including ISO 9000, 9001, ITIL, Six Sigma, and Lean manufacturing.
•Consistently deliver operational excellence and sustainable performance improvements through innovation, technological advances, and Best-in-Class manufacturing methodologies.
•Liaison coordinating business units and manufacturing operations to execute strategic business initiatives.
•Strong critical thinking and communication skills; ability to successfully communicate technical topics to non-technical audiences, fostering collaboration among senior executives, administrative staff and technical professionals.
•Performed as NOC Business Analyst Lead, Crisis Manager, Team Lead, Production Planner supervisor, and Account Manager
TECHNICAL EXPERTISE
•Quality & Process Improvement
•Lean Manufacturing Model
•Coaching & Mentoring
•Operations Management
•Microsoft Security 98-367
•Microsoft Network 98-365
•Microsoft Network 98-366
•Microsoft Office Suite
•ITIL Methodologies
•ISO 9000 record keeping
PROFESSIONAL EXPERIENCE
Fed Ex Supply Chain ….Genco Logistics (1-25-2016 to 4-30-2017)
Operations supervisor
Responsible for day to day payroll, employee reviews, conduct, disciplinary when Necessary and shift reporting
On time deliveries and Loading / unloading of all shipments.
Driving Safety, Continuous Improvement, and efficiency on a daily topics meeting with all team members.
General Motors manufacturing (GTA Global Technologies Associates) (5-21-15 to 10-22-2015) Quality Operations supervisor
•Responsible for day to day production counts as well as real time quality decisions.
•Responsible for driving continuous improvement
•Responsible for day to day payroll, employee reviews, conduct, disciplinary when Necessary.
SavvisDirect / CenturyLink / St. Louis, MO (6/14/1012 to 5-18-2015)
Operations Technical Support II / Crisis Incident Manager
•Crises manager for high severity outages; responsible for monitoring computer systems at all levels, coordinating all support groups needed to work problem related issues to resolution.
•Analyze, diagnose and resolve all issues with domain-level architecture for business clients while supporting a wide variety of applications and ticketing systems such as Remedy, Parallels.
•Work directly with the development team and QA as the coordination manager for new development releases.
•Integral part of the team that Initiated and built the current Network Operation Center (NOC). Currently pursuing Linux certification.
Citi Group/Apex Systems Inc. / St. Louis, MO (2/2011 to 2/2012)
NOC Incident Manager Lead
•Team leader in Citi Group's business command center, provided analysis of monitoring and early detection systems, including Sitescope, Mercury, and Active Watch, while ensuring high availability of Citi Group's networks, websites, servers and business critical applications.
•Built and led incident management teams for detected issues ensuring efficient resolution, engagement of proper support teams, timely status updates, full time logged escalation reports to senior management, and assignment of post mortems.
•Reviewed issues for root cause and resolution of incidents, and made recommendations for process improvements.
•Audited and create problem tickets in a variety of ticketing Databases including Infoman, HAT, EMS, Virtual Tech, SharePoint, Access, while ensuring compliance with banking regulations.
Anjon Manufacturing / St. Louis, MO (3/2008 to 6/2010)
Project Planner / Account Manager
•Distribution Center Account Manager; worked directly with customers and product vendors on continuous product improvement; responsible for transferring inventory, sales, and other data into presentation reports for executive management.
•Traveled extensively to work directly with customers on product placement and training as well as working with vendors on product development.
•Served as a planner and onsite engineer on many of Anjon’s most ambitious waterfall projects that can be seen locally at Wentzville’s “World Outdoor Emporium” and “Kirchner Block and Brick” in Bridgton.
•Responsible for bringing in twelve of Anjon’s top twenty accounts.
Best of Nature / St. Peters, MO (6/2006 to 1/2008)
Production Supervisor / Store Manager / /Project Manager
•Responsibilities included overseeing greenhouse production for all locations, managing of personnel, and all day to day operations of the Saint Peters’ location.
•Lead from planning to completion the overhaul of Saint Peters store including the design and reconstruction of the fish holding and sales tanks as well as redesigning of the greenhouse to more than double plant production.
Ford Motor Company / St. Louis, MO (2/1995 to 4/2006)
Line Supervisor
•Ensured all production exceeded ISO 9000 standards, followed continuous improvement guidelines.
•Trained in ISO 9000 record keeping.
•Performed safety training, continuous improvement, and ITIL computer methodologies.
Harland Corporation / St. Louis, MO (7/1985 to 2/1995)
Production Shift supervisor
•Responsible for the second shift plant production with additional duties of overseeing prototype production, testing, and debugging of hardware and software, also provided technical support to coworkers.
•Co- designed automated numbering system for printing press that lead to doubling production.
•Traveled to other plants within the organization including Louisville, KY and Irwindale, CA to set up/redesign production strategies as well as train existing workforce on new and improved systems.
•Conducted formal design reviews, wrote and appeared in operation videos and installation manuals, and interfaced with internal and external customers from the conceptual design phase through delivery of the prototype.
•Had 6 reporting supervisors and a total of 82 employees I was responsible for.
EDUCATION
Missouri Tech / St. Charles, MO
Bachelors of Science in Engineering Management (1/2013)
TECHNICAL CERTIFICATIONS
CST (Computer Service Technician) cst117973
MS Security 98-367
MS Network 98-365
MS Network 98-366
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