Technical Support Management

Lino F. Chanyungco

** ****** ******* ****** ******* NY 10989 USA 917-***-**** **************@*****.***

Professional Strengths

oStrong project management skills in driving complex projects from planning to successful execution

oSolid experience in the evaluation and promotion of new technologies and innovations

oOutstanding ability to communicate ideas and messages through powerful visual presentations

Work Experience

AXA US (previously AXA Financial) 2004-2017

Director

Principal Architect reporting directly to the CIO

oAutomated Function Point assessment of application systems using CAST

oDeveloped a strategy for overhauling several claims administrative platforms and outsourcing legacy systems

Managed audio visual services for the US entities

oRolled out digital messaging throughout the company to communicate corporate events industry trends relevant social media news

oDesigned and developed a room reservation system using Steelcase’ Roomwizard and home-grown 3-D touchscreen kiosks

oStandardized procedures for webcast operations (multicast and unicast)

Supervised the video conferencing infrastructure services

oCreated the infrastructure for a centralized video and audio bridging facility

oEvaluated and introduced the Cloud /Hybrid bridging providing a working proof of concept that launched an initiative for the company to build and implement a global video conferencing infrastructure providing company savings of 2.4 million euros annually

oPublished a global video phonebook of majority of AXA entities throughout the globe

oDeveloped for branches a standardized checklist and process for requesting video conferencing services which factors in variables (e.g. location and union involvement) with the objective of determining the cost of the service

American International Group 1999-2004

Director

Managed the Millenium “Bug” planning scanning and “War Room” management

Spearheaded the implementation of emerging technologies

oReplaced personal computers with thin-client browser devices for operations personnel

oEnabled mobile devices tablets cell phones satellite phones for sales force teams

oEvaluated and deployed third-party web-services to supplement existing applications

Participated in the planning design and conversion of mainframe-based applications into web-enabled major claims system using one platform . This became the foundation of a major back office project outsourcing of global claims processing to the Philippines.

Worked in a committee to staff restack/ redistribution of AIG downtown personnel after 9/11 to the Jersey City Midtown and Queens offices.

Ernst & Young LLP 1995-1999

Associate Director

Built the foundation for E&Y’s first corporate internet presence (EY.com) to include technical support (Lyndhurst NJ) and Content Management team (Cleveland OH)

Developed a statistical reporting system to track Lotus Notes activity nationwide (dubbed Mr. Stats) since Lotus Notes logs use unstructured data

Built the template for E&Y’s first Intranet which accommodated over 2200 partnerships using IIS application hosting services as an alternative to Domino; it was very well received across the LLP firm.

Blue Cross Blue Shield 1986-1995

Manager

Managed the Advanced Technologies Group

oPioneered the use of 3rd and 4th-generation Programming Tools such as Case 2000 IBM Expert System Environment (ESE) Easel

oDeveloped an Executive Information System (EIS) for the C-level Officers using Easel and IBM’s ESE

oDesigned BCBS’ data network for the new building in Newark using IBM’s Token-Ring technology

oEstablished an end-to-end Imaging System for claims processing using IBM Imageplus PS/2 and OS2 which included the scanning process in Neptune NJ and the claims operations in Newark NJ

oEstablished data-entry operations in Montego Bay Jamaica to process claims as part of the company’s imaging system

American Broadcasting Company 1981-1986

Programmer-Analyst to Senior Systems Analyst

Provided application support and maintenance for

oABC Payroll system for union and non-union employees

oPulled data from Nielsen Ratings and designed and developed various reports for management use

Pioneered the exploration design and development of business applications for personal computing

oImplemented File Transfers from Sarajevo Olympics to Hackensack NJ Data Center

oSpearheaded the design of the Shadow Bonus Plan which calculated bonus incentives to retain employees during the take over of ABC by Capital Cities

oEvaluated various CAD systems that virtually modeled studio set mock-ups for the broadcast operations and engineering group

oResearched and analyzed the value and feasibility of using Local Area Networking/ Distributed Computing within the business

Contact this candidate