LAUREN C. DUNCAN

*** ***** ****** ****

Collierville, TN 38017

901-***-****

ac1ftw@r.postjobfree.com

EXPERIENCE:

Pickler Wealth Advisors Collierville, TN August 2016 - July 2017

Senior Client Service Representative

• Provide client service support to the Financial Advisors clients and assist with administrative support in the day to day operations of the firm by building client relationships and effectively prioritizing workload to meet deadlines and anticipate advisors needs and handle them proactively.

•Assist with scheduling client meetings, inputting prospective and current client information in the CRM system as well as updating client information and suitability as needed.

•Meet with clients to complete all necessary paperwork with a high level of accuracy to submit to the broker/dealer, annuity & mutual fund companies.

• Accountable for tasks including transferring funds and wires, calculating and processing RMD’s, setting up ACH lines, conduct financial research and reports and weekly check deposits.

• Strong working knowledge of retirement accounts, mutual funds, variable annuities, 529 Plans and currently prepared to obtain the Series 7 General Securities Representative Exam.

First Tennessee Bank Memphis, TN October 2013 – July 2016

Senior Financial Specialist – Commercial Safekeeping

• Responsible for processing FTN Incoming trades and communicating with FTN Capital Markets and FTN Financial Securities Corp.

• Accountable for all Safekeeping tasks which includes monitoring Safefax, generating reports for clients which includes statement of Assets and Credit Advices, researching payments and reconciliation in Bloomberg and maintaining client relationships.

• Assist with collateral pledges and releases.

TIAA-CREF, Waltham,MA April 2012 – September 2013

Administrative Assistant

• Provide administrative support to senior management and RM’s within Institutional Client Services for the Northeast Region.

• Accountable for scheduling appointments for client meetings as well as follow-up calls and written confirmations.

• Create detailed internal/external correspondence, presentations/spreadsheets and log activities in contact management system (Siebel).

• Responsible for coordinating routine travel arrangements, preparing expense reports, processing invoices and booking conference rooms in internal/eternal TIAA-CREF locations.

• Accountable for ordering marketing materials and promotional items for benefits fairs.

• Proactively schedule and set-up internal meetings and external corporate events/conference calls/catering as required.

Bank of New York Mellon Westborough, MA October 2010 – March 2012

Broker/Dealer Specialist V

• Provide support for major NSCC broker/dealers within a fast-paced transfer agency that service over 50 mutual fund families.

• Assist broker/dealers by resolving issues pertaining to account activity, reconciliation, commissions, fund mergers/conversions.

• Responsible for preparing financial wire money transfers, issuing and placing stop payments on checks.

• Verify and analyze NSCC trades by obtaining record layouts and deciphering raw data.

• Accountable for answering and directing high inbound call volume efficiently and effectively and providing web support for Advisor Central customers.

Morgan Keegan & Company, Inc. Memphis, TN June 2007 – August 2010

ACAT Coordinator/Operations –Incoming/Outgoing Account Transfers

• Responsible for processing full retail/IRA account transfers in and out of Morgan Keegan for over 30 branches.

• Accountable for maintaining and updating account activity including transfer fees, residuals, and account inquiries.

• Communicate daily with financial institutions, sales assistants and brokers regarding Incoming account transfers.

Annuity Broker/Dealer Coordinator

• Responsible for processing broker dealer and custodial ownership changes on individual annuity contracts.

• Correspond with annuity companies and financial institutions regarding updates on pending changes.

Sunshine Enterprise Memphis, TN June 2006 – June 2007

Logistics Associate

• Responsible for coordinating all aspects of logistics and imports for 5 branch locations including Corporate Headquarters and individual customers throughout the United States and Canada.

• Accountable for tracking a large volume of containers and LCL shipments imported from oversees manufacturer to final destination using online tracking systems and scheduling deliveries with trucking companies and negotiating favorable trucking rates.

• Responsible for managing and updating all documents for imports including oversees documents, arrival notices, delivery orders and customs release forms.

• Handle company's largest account by processing orders, preparing and maintaining invoices and providing detailed customer service by updating client with inventory supply, arrival and departure times, equipment testing results and adding equipment into Citrix database.

• Communicate daily with freight forwarders, rail terminals, steamship lines, customs brokers and oversees agents to ensure quality assurance and client satisfaction.

• Prepare and maintain spreadsheets weekly to update branch managers with delivery volume, transportation rates, invoices processed and received and inventory tracking in specific warehouses.

EDUCATION:

The University of Tennessee at Martin - May 2001

Bachelor of the Arts degree in Communications with an emphasis on Public Relations. Minor in English.

SKILLS:

Microsoft Office Suite 2010: Excel, Word, PowerPoint, Access, Outlook, Calendaring, CRM, Financial Services processes and forms, SharePoint, Morningstar Financial Research, WealthScape, Bloomberg, Lotus Notes, Siebel, PeopleSoft, CORE, Concur Expense Reporting, CMS Image, SnagIt, Adobe Acrobat 8 Professional, Phase3, Sametime, ACT, eRSP (HR scheduling database), Mercury, DRAS, Citrix, FileMaker Pro, Photoshop, Goldmine 6.0, iMIS, MAS, Visio 2000 Standard, Work Desk 3.2, System for Contractor Procurement, database management and Notary Public.

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