Administrative Assistant Customer Service

Stephanie Amazu

**** ********* **. *** *** Houston, TX 77071

T: 305-***-**** E: **************@*****.***

Objective

I am a highly motivated and experienced candidate looking for a challenging and rewarding position that will take advantage of my analytical skills and experience in administrative and customer service.

Experience

Alltran Financial

Debt Collection June 2016-Current

Collect personal credit loans, pre-charged off and charged off accounts, for Citibank and Department Stores national bank.

Able to negotiate affordable payment arrangements.

Able to help consumers find ways to pay off debt with 401k, mortgage and auto deferment, and cashing out on whole life insurance.

Locate and contact consumers by skip tracing.

Received gold dot checks for my segment being number one collectors out of all Department Stores National Bank Macy’s agencies.

Received bonuses for staying in compliance and no exceptions.

MegaCare Home Health Services

Administrative Assistant August 2015 – Dec 2015

Intake data for new patient admissions.

Able to type various forms including 485’s.

Proper filing and bookkeeping of patient’s information.

Able to maintain and update hospital log.

Performed employment verification and background check of new job applicants.

Track Physician orders to ensure timely receipts.

Rapha Home Health Care, INC.

Administrative Assistant / Office Manager May 2010- May 2014

Open and Closed office in timely matter

Experienced in Medicare billing with proper ICD9 coding

Send patient referral forms to physical therapy, occupational therapy and Medical Social Worker companies

Contact patients to evaluate service quality of nurses, CNA’S, and third party referral companies

Perform employment verification and background checks for new job applicants

Quality assurance check on patient ‘s charts

Education

Houston Community College Current

Prerequisites for Occupational Therapy Assistant Program

Skills

Goal oriented self-starter with strong analytical skills, enthusiastic team leader and team player.

Strong interpersonal and experienced working with a diverse workforce.

Proficient with Microsoft Office Suite (Excel, Office, Data Entry, Word, and Power Point)

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