Customer Service Insurance
Resume:
ANDREA SPRUIELL
**** ***** *********** **. **********, OH
Ph: 513-***-****
*********@*****.***
Summary
Motivated, personable individual experienced at working with diverse populations and
backgrounds. A team player contributing to a positive work environment.
Establishes strong relationships and motivates staff as well as providing leadership. Self-starter with over 5 years of office coordination experience.
Skills
Office Management with ability to maintain confidential information
Detail Oriented, organized with ability to prioritize
Microsoft Word, Excel PowerPoint
Assist with preparing materials and coordinating meetings
Apply daily office skills to critical thinking
Team player with ability to work independently
Experience with record keeping
Experience
Administrative Clerical Assistant Apr 2014 - Present
Robert Half Staffing - Cincinnati, OH
Screening phone calls & Scheduling Patient’s appointments
Updating/Verification of demographic information (Epic)
Office Manager, Receptionist & Customer Service Assistant
Records Clerk
Office Manager/Administrative Assistant Nov 2007 – Mar 2014
Education Management Corporation: The Art Institute - Cincinnati, OH
Performed general clerical duties such as faxing documents, handling mail,, preparing agendas, and typing meeting minutes
Tracked spending habits for academic department, maintained supplies and submitted budget reports following budgetary guidelines
Maintained the calendars of (7) department managers and maintained administrative correspondence files
Assisted in planning of bi-annual Professional Advisory Committee
Test Scheduler/Proctor Jun 2011 – Mar 2012
Education Management Corporation: Brown Mackie College
Scheduled and proctored test for all students admitted to the campus and reported results to directors
Simplified process for obtaining test scores and making scores immediately accessible by creating database for recording test scores
Office Coordinator/Administrative Assistant Nov 2007 – Jun 2011
Education Management Corporation: Brown Mackie College
Reviewed/Audited student health portfolios for approval to participate in clinical/internship program
Verified criminal background investigations; drug screenings and created database of findings
Assisted Coordinator with scheduling for clinical sites
Managed daily operations of LPN Office
Registration Technician Apr 2007- Nov 2007
Great Oaks Career Center - Cincinnati, OH
Scheduled weekly test in system and recorded scores
Collected demographic information for class registration
Maintained and uploaded courses and test offered on campus website
Entered results of licensed-approved students on State of Ohio website, customer service
Independent Contractor Jan 2005-Mar 2007
RHC Resident Home Care – Cincinnati, OH
Managed personal finances and household of individuals in the MRDD population
Scheduled medical appointments for clients
Taught basis life skills to individuals
Charge Entry, Billing Specialist Nov 2004 – Dec 2005
MediSync Physicians Billing - Cincinnati, OH
Assign ICD/CPT Codes in preparation for Billing
Register Patient insurance & demographic information
Claims follow-up in billing process, customer service
Correspondence with Physicians’ offices and insurance companies to complete payment of claims
Federal Insurance Claims Processor Oct 2000 – Mar 2003
Anthem Blue cross & Blue Shield - Cincinnati, OH
Processed insurance claims
Register and update patient insurance information
Consult with physicians’ offices to verify information and review medical records
Front Desk Receptionist Jul 1999 – Oct 2000
Alliance Primary Care – Cincinnati, OH
Managed patient registration and medical records
Scheduled patient appointments and phone calls screening
Registered/Updated insurance and demographics in EPIC
Education
Bachelor of Science: Healthcare Management Sep 2014
South University
Associate of Arts: Business Management Jan 2011
Brown Mackie College
Certified in Medical Terminology May 1997
Contact this candidate