Michael H. Hamrich ac1frk@r.postjobfree.com 216-***-****

I've been called a Help Desk Analyst, Linux Systems Engineer, Systems Administrator, Sr. Linux Systems Architect, Sales Engineer, CIO, Work-flow Process Manager and most recently a Change Agent. I love seeing how different business work and how they leverage technology. I've been privileged to get a “behind the scenes” view of hundreds of different organizations. Manufacturers, distributors, Medical, non-profits and providers of many services. This unique experience combined with my technical abilities gives me powerful insights that have proven to be very accurate. I have the patience and knowledge to support all skill levels of end users. I've been using Linux professionally since 1997 and Microsoft Windows since 1992. Specializing in Streamlining and Supporting Business processes since the 90's and securing systems since 2003, I'm used to high pressure environments where 24/7 up time was required. Have a detailed understanding of TCP/IP protocols, Business Accounting procedures, 802.11 Wireless, the importance of due diligence, how all 7 OSI layers work, and how to manage and work with creative and technical people. I moved 99% of data-center operations to the “cloud” in 2011. “No server or business process I designed, configured or exclusively maintained has ever been exploited, I also have a 3 page list of programming languages & tool sets I've used.

List of acronyms of things I actually know how to use: Mircosoft Word, Excel, Viso, Power Point, VI, Exchange, Routing, Cisco, IoS, BGP, WAN, DLCI, ATM, PRI, VPN, QoS, switches, firewall, IPS, Apache, LKM, NFS, RAID, Ceph, Mod_Security, NYGX, Tomcat, IIS, Memcache, reverse proxy, load balancing, PHP, Perl, Python, ASP, Java, SOAP, BASIC, SNMP, MTRG, Nagios, Radius, SAML, PCI, SSL, Kerberos, VOIP, SQL, MySQL, Unix, AIX, Xenix, RHEL, CentOS, Oracle, DNS, DHCP, LDAP, AWS, Sendmail, SMTP, POP3, IMAP, CIFS, IDM,OCR,ICR,OMR,barcode, Citrix Xen, VDI, Docker, Vmware, KVM, ESX, XenCenter vSphere, Develop and Support of Andriod and Apple IoS.

Behavioral Competencies:

Conflict Management:

I step up to conflicts, seeing them as opportunities. I read all situations quickly, I'm good at focused listening and can hammer out tough agreements and settle disputes

equitably by finding common ground with all the

stakeholders involved.

Customer Focus:

I'm dedicated to meeting the expectations of internal and external customers. I believe their issues help in improving the products offered. I act with the them in mind, but don't

“give away” the shop. I know when support is billable or not. I establish effective relationships with customers. Learning on the Fly:

I learn quickly, especially when facing new problems. I'm a relentless and versatile learner with a library of over 300 books and I’m open to change. I analyze both successes and failures for clues to improvement and experiment trying anything to find solutions. I enjoy the challenge of unfamiliar tasks. I have a wide view and can quickly grasp the essence and the underlying structure of anything. Management Abilities:

I use to be a “uber nerd” only caring about the most optimized solutions. Now I have learned from owning my own business the importance of time management & billing and holding people accountable, especially to deadlines. That being a sage like father figure that an employee can trust to go to when they are having issues on a project is priceless.

Problem Solving:

I use rigorous logic and methods to solve difficult problems with effective solutions; probe all fruitful sources for answers; can see hidden problems; and am excellent at honest analysis, looking beyond the obvious and not stopping at the first answers.

Patience:

I am tolerant to both people and processes. I listen before acting and try to understand the people, rules, data and technology involved before making judgments and acting. I wait for others to catch up before proceeding, and I'm sensitive to due process and proper pacing.

I Excel in Windows and Linux Systems Security:

I can modify Linux kernel and optimize it for use as a VM. My knowledge of Intrusion Preventions systems is comprehensive to the point of developing custom SNORT and Mod_Security signatures. I install and monitor more than simple tripwires. I detect real time changes in sockets and validate bin's to the inode level. I know the best practices for

“bastion testing” servers and pen testing apps. Know Beyond Trust and many Microsoft security and anti-malware suites. I've seen and stopped attacks in routing and on the switching fabric that puzzled my peers. 1

Michael H. Hamrich ac1frk@r.postjobfree.com 216-***-**** Cool Webdesign, llc. Cleveland, OH 2003 – 2016

(Pending Partnership Dissolution)

Sr. Linux Administrator.

I was the primary Linux admin to maintain hosting services guaranteed by SLA. Planned and executed data center hardware changes and upgrades. In 2003 moved all servers, both Linux and Windows to Citrix XenServer.

My Data Center management and PHP skills allowed this small regional graphic design firm to offer “best of breed” high end hosting & collocation services at competitive prices.

My knowledge of Linux, virtulization and process automation allowed us to host more capacity on a smaller hardware footprint lowering costs on three levels. 1. Lower Maintenance costs. By saving approximately 17 man hours per week. 2. Cutting on Hardware Expenses by 1 4 of previous 3 years budgets 3. Lowered Energy costs, both for cooling the data center and power by thousands.

Developed advanced “7 Walls of Security” concept. Providing resilient Intrusion Prevention Systems functioning on all 7 OSI layers. Enabling us to detect, stop, and mitigate many millions of attempts to breach our systems. 1. Enabling us to maintain SLA targets. Satisfying marketing department's request. 2. Allowed us to work with less technical staff. Lowering our operating costs. 3. This ability allowed us to market to organizations that required HIPAA & PCI complaint systems. Covad Business Solutions, Inc. Sunnyvale, CA 2000 – 2001

(My division was closed black Tuesday stock collapse) AE with SE like responsibilities

Created strategies to sell DSL broadband services. Job required the completion of 14 to 20 pages of to engineer the installation of DSL data lines with knowledge of the entire CLEC's infrastructure.

My VPN & Remote Access Citrix ICA expertise helped me achieve the sale goals for my division.

Knowledge of VOIP IP PBX's enabled me to lower clients costs while increasing the size of connection sold. Helping to boost our per sale profit up to 70% or more. Was $169 a month, after $329 a month per client.

Was top AE/SE 10 out of 12 months of the year for the entire region. Top 2% nationwide.

Developed “Partner Program” where I recruited the best Value Added Resellers and Computer Consultants in the area. Training and assisting them so the could recommend our broadband Internet services to their clients. This helped us win more sales and increased our brand recognition. DrFast.Net, Inc. Euclid, OH 1997 – 1999

(Left for opportunity at Covad a NASDAQ growth company) Chief Information Officer

Initially targeting the medical industry, expanded to offer Internet services to small and medium-sized businesses throughout Ohio. I planned the entire Internet Service Provider infrastructure.

My market research, even visiting modem manufactures for factor tours, enabled us to be first to market with a 56K modem service. This allowed us to successfully offer a service that was commodity priced at $9.95 by competitors at a premium price of $19.95

I attended state PUCO pubic utility commission meetings stressing the importance of eliminating the per-minute tariff applied to ISDN services. Was the first to offer low cost high speed always on digital Internet service. This solidified us as a business class ISP and increased our brand awareness and revenues.

Lobbied in Washington, DC conveying small business agenda offered a meeting with the FCC Chairperson. 2

Michael H. Hamrich ac1frk@r.postjobfree.com 216-***-****

My research lead me to Copper Mountain Inc, a company owning the patent on the use of spread spectrum transmission over copper wire technology. This allowed me to follow and select the first manufacturers of Digital Subscriber Line equipment. We were one of the first to Alpha & Beta Test DSL lines and the first company to offer DSL service in Ohio. Beating the incumbent phone company, Ameritech to market by 2 years. We could not keep up with the demand.

Chosen by Inside Business Magazine's Best Of 2000 Issue as “Best Geek”

Appointed to the Business Advisory Council of the Vocational Guidance Services of Cleveland where I helped to coach people in a welfare-to-work program.

I was 1 of 6 regional ISP's in USA invited to a meeting at CISCO to discuss the future of broadband. Made great contacts their. I met John Chambers and I'm still on Vint Cerf's personal email list of less than 800 people.

We were hired to video encode and web-stream CWRU commencement ceremonies & Cleveland Institute of Music CIM concerts 1998-2001. (I Personally did it in 2001)

I was offered the role of “Internet Czar” in the Cleveland Mayoral candidate Jane Campbell's administration. I declined due to personal reasons.

Computer Revolution of NEO Mentor, OH 1989 – 1996

(Left for opportunity to be CIO of a Internet Start Up) Sales Engineer & Programmer

A VAR, specializing in field Service management software and Image Document management, forms processing and multi-user business applications.

Designed and programmed the PCMS Patient Care Management System using the SCL90, a psychological

(OMR) multiple choice testing form used in the management of patient outcomes. This allowed our clients to reduce the cost of medical care without sacrificing on the quality of care.

Marketed Image Document Management and Cardiff/HP Teleform to Medical, Industrial and Sales organizations. It used (ICR) to capture medical forms like the CMS1500 and UB40, magazine lead cards, purchase orders and invoices. These systems increased the accuracy of the data collected while reducing labor costs significantly.

Designed the optical forms processing system for Peer Review Systems of Columbus that has been used for dozens of projects. Including the National Heart Failure Survey, a federal project, that processed over 7.2 million pages of “hand printed” form data alone.

Created FSM2000 a Field Service Management system. Used to pager dispatch technicians and track work in progress, preventive maintenance, inventory, P/O, and contact management for commercial HVAC. Relevant Skills: Education: Hobbies: Awards:

Cisco (circa 2000)

Vmware (pending test),

AmeriTech Data & WAN

Seagate Storage Certificate

A+ equivalent

CompTIA Security+ 2015

KSU

Kent, OH 1985

Flying

Sailing

Camping & Cooking

Personal and public security

Dog training

2000 Covad “St. Petersburg FL”

My business plan was selected

1999 Inside Business Magazine’s

“Computer Geek of the Year”

1992 Chairperson of the IEEE

computer society

3

Michael H. Hamrich ac1frk@r.postjobfree.com 216-***-**** 4

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