Manager Customer Service

RAY LYMAN MBA

**** * ******* ***

West Jordan, UT 84084

801-***-****

*******@*******.***

MANAGER / DIRECTOR

** ***** ** ******** **********.

** + years of business development experience focused on customer service improvement.

6 + years as supervisor/team lead/manager of operations centers.

8 + years experience in direct people management.

Creative and intuitive with a profound ability to prioritize and organize. Strengths include:

Excellent communication skills with strong presentation and interpersonal skills.

Problem solving for results – Excuse free philosophy.

Superior writing / verbal abilities. Superior negotiating skills.

Client service oriented.

Achievement focused with superior problem solving skills.

EMPLOYMENT

BUSINESS CONSULTANT- West Jordan, UT '85-'00

CEO / OWNER, Eiffel Enterprises LLC - West Jordan, UT '82-Present

COO, New Start Foundation of Utah – West Jordan, UT '08-Present

Applied Computer Services - Supervisor - SLC, UT '09-'11

Strayer University - Team Lead-Business Development Div. - SLC, UT '11-Present

Pearson & Assoc. - Marketing Manager - Sandy, UT - ‘16 - Present

EDUCATION

BA, Psychology, Minors in Chemistry and French Utah State University, Logan, UT

MBA, Jack Welch Management Institute Strayer University, Herndon, VA

COMPUTER / SOFTWARE EXPERIENCE

AUTOCAD Peach Tree Accounting

Microsoft Suite Photoshop

SPECIAL TRAINING

Private Pilot

CDL Class A

References Available Upon Request

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