Customer Service, Microsoft Office, Phone triage, Dept projects

Kristin M. Beery

***** ** ******** ** *** *** Aloha, OR 97078 503-***-**** *******@*****.***

Objective

To obtain a challenging position where I can utilize and build my technical, customer service and training skills.

Profile

Has a versatile skill set with a strong background in customer service and communication. Capable of developing and maintaining relationships with many different personality types. Is a quicker learner that is comfortable interacting with professionals and nonprofessionals in a friendly and engaging manner. Works well in both a team atmosphere and independently. Has demonstrated a history of excellent customer service and team building skills.

Is flexible and versatile, able to make others comfortable and welcome in any type of environment. Extremely organized, carries out tasks and manages projects with little or no supervision. Has demonstrated the ability to master applications. Is competent and resourceful with a proven ability to research and problem solve issues to provide solutions.

Skills Summary

Customer Service

Microsoft Office Suite

Documentation Tracking

Confidentiality

Troubleshooting / Research

Time Management

Enrollment tracking

Phone Triage management

Marketing

Philanthropic advocate

Accounts Payable

Office Support

Problem Solving

Scheduling and System Support

Experience

Telesales Representatives I, SureID

September 2016 – June 2017

Proficient with Microsoft Office Excel, PowerPoint, Outlook, OneNote, Word, and SharePoint.

Provide inbound and outbound sales campaign support

Take inbound calls interested in security services

Qualify leads for campaigns

Assisting with market research

Document activities and produce regular activity reports

HubSpot Inbound Sales Certified

Effectively communicate proficient knowledge of SureID products

Executive Customer Service Representative, Comcast Cable LLC

November 2015 – September 2016

Daily interaction with customers through telephone and e-mail regarding account payments, product troubleshooting

Utilized CSG, House Smart, ER One, Accounts Payable, and installation scheduling

Regularly up-to-date on new products and services offered in West Division ensuring customer satisfaction and to maximize sales opportunities

Client Services Care Coordinator, APS Healthcare

March 2015 – May 2015

Documentation of all contacts in care coordination system

Assessed needs and educated patients regarding benefits and available providers within county

Mailed Medicaid Benefit Information Packets to contacts

Researched frequently providers that would take Medicaid Patient’s

Educate incoming callers about what they have through the Oregon

Health Plan: Medicaid Open Card or Coordinated Care Organization.

Guide clients with where to go for their Primary Care, Dental or Vision Provider based on their county

Manage the documentation of every call to and from in company Program C3

Clerical Assistant, Anesthesia Business Consultants

January 2014 – December 2014

Managed daily data entry into Operations Status log

Reviewed and logged in Provider Enrollment incoming mail

Posted patient PMTs that were not able to post at time of service

Group job audits

Phone triage for front desk

AR claim status follow-up

Follow-up for physician worker's comp claims

Compiled Manager Account training manuals

Mailing out claims to providers

Filing appeals for claims

Education

Bachelor’s Degree July 2008 Portland State University

Major: Advertising Management

Diploma August 2014 Anthem College

Major: Medical Billing and Coding

Related coursework: 180-hour Externship at Anesthesia Business Consultants West

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