Customer Service Data Entry

Tamika Rhodes

Dallas, GA *****

************.*****@*****.*** - 313-***-****

Multifaceted, driven, creative, and goal-oriented individual to secure a position with an emphasis in customer focus and satisfaction with-in an established organization utilizing my servicing knowledge. A strong work ethic combined with a commitment to excellence in all projects undertaken. Demonstrates experience in multi- tasking, administrative/clerical, processing, customer service and data entry. A team player, with the ability to self-manage, identify, analyze, and problem solve. Motivated individual with excellent communication skills. Willing to relocate

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Rep/ Admin. Assistant

Department of Human Services - Detroit, MI - 2012-09 - Present in personal residence with health care related tasks, such as monitoring vital signs and medication, administer bedside and personal care, such as ambulation and personal hygiene assistance, prepare and maintain records of client progress and services performed, perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands. Plan, shop for, and prepare nutritious meals, or assist families in planning, shopping for, and preparing nutritious meals. Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle. Direct Care Worker / DCW

Irvine Closed Head Injury - Southfield, MI - 2017-04 - 2017-06 Responsibilities were to assist client with activities of daily living such as:

• Providing direction in the selection of appropriate attire for the day.

• Preparation and serving of meals, preparing meals for specific diets.

• Providing transportation for client to meet scheduled appointments, employment, schooling, entertainment and road trips.

• Assist client in decision making concerning finances, visits and Leave of absences.

• Administer medication and therapy at appointed times and days.

• To also provide assistance to family members as need when and where client was concerned.

• Cleaning and maintenance for a safe and productive environment.

• Documenting information on clients daily for the medical professionals and case workers for legal and medical reasons as to the progress in recovery.

• Assist the client with shopping and purchases for personal needs.

• To assist client for preparation of the end of day and bedtimes, etc. Dispatch/Tech Support-1Path IT Services

Stone Resource - Roswell, GA - 2016-09 - 2017

Scheduling of Onepath Field Engineers/Technicians to arrive onsite for an installation or repair dispatches. Providing support and guidance to Field Engineers /Technicians onsite to ensure a successful dispatch. Logging Field Engineers/Technicians offsite to assure a quality completion and documentation. Working in a highly-collaborative team environment. Reporting to the Service Operations Manager, Onepath Service Delivery Specialists are responsible for providing support to Onepath's Field Engineers/Technicians and are charged with quality assurance, technical assistance and dispatch documentation. Many of Onepath's staff members and managers worked as Service Delivery Specialists before being promoted to other departments and positions such as project management, sales, accounting, IT, logistics management, recruiting, quality assurance, solutions design, and operations engineering. This position also allows for cross training across other operational departments, providing employees vital knowledge of the company's business process and preparing them to succeed in future positions.

Customer Service Rep

McKesson Med/Sur - Livonia, MI - 2013-04 - 2016-07 Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Determines the status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, product pricing and resolve return credit problems. Accounts payable and receivables. Research and recover information for miss-shipped orders and damaged orders. To speak with outside vendors to continue and develop current and new business partners for distribution. McKesson Med/Sur.- Customer Service Rep

Adecco Employment Services - Taylor, MI - 2013-10 - 2013-10 Taylor, MI

01/20-10/2013

Duties were to fill assignments for various companies with specific staffing needs such as: McKesson Med/Sur.- Customer Service Rep; Chase Bank- mail room assistant, UPS Admin-Assistant, City Mortgage-collections counselor agent, Bank of America-Various, Bare Mineral- Sales rep. more Cashier/ Customer Service/Cook

Big A Convenience Store, U-Haul and Gas Station - Madison, AL - 2012-02 - 2012-08 Responsible for cashiering, collecting cash payments from customers and making change, or charging purchases to customers' credit cards and providing customers with receipts, clean, collect, and dispose of inside and outside trash, order stock, and price and shelve incoming goods, and customer service. Schedule U-Haul rentals and returns.

Administrative Assistant/ Realtor

Real Estate One, Inc., Corporate Office - 2011-03 - 2012-02 Provide services to customers, greet visitors or callers and handle their inquiries or direct them to the appropriate persons per their needs. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals; Open, read, route, and distribute incoming mail or other materials and answer routine letters; Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications; Operate electronic mail systems and coordinate the flow of information, internally or with other organizations. Set up and maintain paper and electronic filing systems for records, correspondence, and other material, account receivables. Complete forms in accordance with company procedures, Schedule and confirm appointments for clients, customers, or supervisors, Conduct searches to find needed information, using such sources as the Internet, establish work procedures or schedules and keep track of the daily work office staff, manage projects or contribute to committee or team work, prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property sites, discuss conditions of sale, and draw up real estate contracts and documents. Coordinate property closings, overseeing signing of documents and disbursement of funds. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Ensure a great realtor client experience. Etc.

Personal Banker

Bank of America - Westland, MI - 2008-05 - 2010-02 Responsible for performing intermediate duties and support related to branch operational activities and financial services; processes all new account transactions; assisting customers in their selection of various accounts and financial services and solutions; cross-selling Bank products and services; opening, maintaining and closing of all account types; performing branch clerical duties; promoting the bank by visiting businesses in the area in hopes of generating new business opportunities by maintaining good customer relations and referring customers to appropriate staff for new and continuing services, provide financial advice, overseeing the financial operational activities for personal accounts, assist customers in the selection of various accounts and banking investment options. The Personal Banker position also required full knowledge and skilled training in the areas of teller, accounts receivable, vault, safe deposit boxes, processing and boarding DDA's, lines of credit, discussing and accepting credit applications, provide leadership when necessary, training and support to New Account Representatives and other branch location staff members. Administrative Assistant

Bank of America - Richmond, VA - 2008-02 - 2008-05 Directly assist the Vice-President / Manager of Valuation Services with residential appraisal orders, resolve or clear up any appraisal issues or delays, work with the loan officers and processors to ensure that all documents are in to meet the closing deadlines, answer calls from our banking partners and customers, address incoming emails and escalations, accounts receivables and payables, consumer scheduling. Schedule flights, meetings, appointments, emails and memos for the executive officer. Pricing Coordinator

Bank of America - Richmond, VA - 2006-08 - 2008-02 Duties are to provide top quality customer service to our customers and business partners, extensive data entry and information analysis, perform basic underwriting skills; pull, quote and lock mortgage rates for customers during the application processing of the loan, to introduce customers to current and new products and services offered by Bank of America. Also to research and problem solve any issues that may arise concerning the pricing and rates of mortgage loans, etc.

Servicing Support Specialist

Bank of America - Phoenix, AZ - 2005-07 - 2006-08

Reconciliation, loan setup, wires and fund transfers, home equity line of credit/setup and approval, post-closing/ shipping via FedEx to NPC, vendor orders, processing of speed pay and credit card payments, customer service, strong knowledge of Merlin, Caps, Home Focus, Boss-Fast, Dart, Bank Direct, Report Shop, Quick Quotes, Outlook, Microsoft Excel, File net, Pos Partner/Visa net, CRM, XNET, MSP etc. Closing end of the loan. Knowledge of Bank of America's products and services. Administrative Assistant

Adecco Employment Services - Farmington, MI - 2000-06 - 2005-07 Duties were to fill assignments for various companies with specific staffing needs: Bare Minerals-Order and Data Entry Specialist, Bank of America-Customer Service and data entry, Bank of America-Home Servicing Specialist, Bank of America-Underwriting Support Specialist, Citibank - Loan Counselor, Data Entry Specialist, Verizon Wireless - Administrative Assistant, CNA - Receptionist, Federal Express - Human Resource Admin Assistant/Payroll Assistant/ Cashier/ Schedule and conduct Interviews/ provided HR Testing, Ryder Transportation and Trucking Co - Data Entry, Dispatcher, Receptionist, etc. Loan Counselor, Data Entry Spec., Team L

Adecco Employment Services - Farmington Hills, MI - 2000-06 - 2002-07 My duties were to make and take calls from customers in call center setting, provide the best information about products and services, assist customers concerning their accounts as well as customers facing financial challenges, service delinquent loans and accounts. Data entry, cash handling, credit card info, record and store legal documents, communicate and work with attorneys and title companies during loan process. Apply and process payments to accounts via the phone or western union, train current and new employees, and to assist management w/office procedures. Multi-task. Team Leader

United States Census Bureau - Detroit, MI - 2000-03 - 2000-09 Duties were to visit neighborhood homes to collect residential data, supervise a group of 17 people and to schedule and document the success of my group. Collect and return all the data surrendered by the community to headquarters.

EDUCATION

Michigan Real Estate Laws and Practices

Real Estate One Academy

Allied Health/ Business Management

Ashford University Online

Mary Grove College

ADDITIONAL INFORMATION

Customer Service Rep.- Currently used/27 yr. Data Entry- Intermediate Currently used/20 yrs. Excel- Intermediate Currently used/6 yrs. Internet- Intermediate- Currently used/12 yrs. Microsoft Office Intermediate Currently used/14 yrs. Multi-line Phone System - Intermediate -Currently used/15 Direct Care Worker Intermediate 8yrs

Nurses Assistant- Intermediate 15 yrs. Phlebotomy Beginner- Not used Currently- 3 yrs. NOTES / OTHER INFORMATION

Also, have strong medical training and work background. Companies that I have been employed by include but are not limited to: The Health Exchange, Southfield MI- CNA, Home Health Aide, Companion, all Private Duty; Kelly Health Services, Livonia MI-Direct Care Worker, Companion, CNA; Henry Ford Health Systems, Troy MI- Dialysis Tech Assistant; Court Yard Manor Assisted Living of Livonia MI-CNA, Activity Director; Lutheran Social Service, Detroit MI- Night shift manager, Direct Care Worker; St Mary's Hospital, Livonia MI- Geriatric CNA; Internship for CNA and Phlebotomy was completed thru Various locations such as Detroit Receiving, American Red Cross, and Voluntary Blood Drives.

• I have taken some LPN, RN, Respiratory Therapy classes and Courses.

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