Sales Customer Service

Syed Ali Shayan Baqvi

Mobile: +971********* Email:***********@****.***

Skype: shayanbaqvi1 Date of Birth: May 15 1986

LinkedIn: ae.linkedin.com/pub/shayan-baqvi/60/771/64/ OBJECTIVE:

I expect to associate myself with a professionally driven, well-respected organization by pursuing a challenging, responsible, dynamic and rewarding career and applying my academic knowledge, expertise, skills and enthusiasm; which will assist my career development and contribute effectively to the progress of the organization and the society as well.

WORK EXPERIENCE:

AWA Automotive parts Permanent-Full Time

Procurement and Sales March 2010 to Present

(Head Office) Abu Dhabi UAE

Procurement Management:

Implement procurement strategy and policies.

Forecast procurement needs.

Maintains stock levels of all merchandise in the department.

Order materials and services as per negotiated and appropriately approved. Review quotations.

Prepare purchase requisitions, approve and issues purchase orders in accordance with company policy and negotiated terms and conditions.

Manage vendor relationships and assist in building effective partnerships.

Liaise with Accounts Payable Department to ensure accurate and timely payment of invoices, as necessary for the business with the supplier.

Identification of international / local suppliers, their products & managing data base of the same with professional manners.

Preparing strategies for cost saving better & effective management process. Playing a vital role in cost saving function of organization.

Ensure competent quality execution of all regular purchasing duties and administrative works.

Maintain complete updated purchasing records/data and pricing in the system. Positing Delivery Note / Invoice details and entering that data in the Computer.

Assist in managing and following up overseas orders/ on-time delivery.

Source, select and negotiate for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers.

Contacts potential suppliers and obtains quotations, checks quotations against specification and verifies specifications, price and delivery time.

Checking incoming materials, delivery notes and obtaining any technical papers or documents related to the materials form the suppliers’ representatives.

Interact with departments/staff for day-to-day requests, procurement, problem solving and provide information about procurement process and procedures to staff.

Checking and attaching relevant copies of Delivery Notes, Site Receipt Voucher, purchase orders with invoices and forwarding to Finance & Accounts.

Controlling the inventory levels and maintains the stock positions in warehouses.

Maintenance of the warehouse store records.

Performing regular checks on stock levels of materials available in branches and raising requisitions for replacements.

Checking availability of materials / Items in other branch stores. Control the centralized structure of company to maintain the stock levels and making possible availability of at required place on right time.

Efficiently supervise the operations of the warehouse.

Coordinate with delivery department to ensure timely and efficient deliveries.

Monitors business trends and product availability to pay the best price for company goods and services. without sacrificing quality or delivery times.

Nurtures relationships with suppliers to negotiate the best prices for company and maintains a good supplier database with all details updated on a regular basis.

Identifies and researches potential new suppliers and new products and services to meet company's goals.

Assesses total costs of company purchases and identifies where potential savings can be made.

Develops and implements strategies for procuring, storing, and distributing goods or services and maintaining stock levels.

Oversees a team of purchasing agents, develops their skills and experiences and ensures adequate staff numbers at all times during staff vacations.

Working closely with the Finance Department on payment terms and other conditions.

Manages and reviews the work of the Procurement Team members.

Sets annual objectives and monitors the Procurement Team members’ performance on a regular basis. Sales Management:

Develop a growth strategy focused both on financial gain and customer satisfaction.

Develop a business plan to boost sales.

Conduct research to identify new markets and customer needs.

Arrange business meetings with prospective clients.

Promote the company’s products/services addressing or predicting clients’ objectives.

Prepare sales contracts.

Keep records of sales, revenue, invoices etc.

Provide trustworthy feedback and after-sales support.

Build long-term relationships with new and existing customers.

Identify appealing collaborations to assist in brand building.

Assists customers in selecting, purchasing, refunding merchandise while demonstrating excellence in customer service at all times.

Treat all goods, regardless of value, with care and present to the customer with highest level of respect.

Completes customer transactions in a professional, timely manner.

Inform customer necessary information they need to know if applicable.

Identify customer’s temperaments and flex to their style.

Provide helpful, friendly assistance in a sincere manner.

Use professional language.

Respond to customer queries and complaints in a polite and courteous manner.

Demonstrate product features and special product information.

Management, presentation quantities, promotional activities and merchandise stock flow.

Works cooperatively with co-workers to accomplish sales and service goals.

Assist other sales staff in periods of peak demand to ensure that customers in all areas are attended to promptly and efficiently, with waiting time reduced to a minimum.

Takes action to problem solve or effectively communicate to manager for assistance.

Treat all management and fellow team-members with respect to support a healthy and positive team environment.

Independently generate leads to acquire new clients that meet & exceed the set targets

Manage full sales cycle from lead to close.

Maintain and develop key relationships with existing/potential customers, accurately update customer’s records.

Schedule meetings, callbacks and follow-ups and ensure continued communication with clients

Ensure deep knowledge of products and services is up to date and able to successfully present and sell to existing and potential customers.

Liaise with office operations team to monitor the level of stock/inventory to ensure projected sales are able to be met.

Represent the company and company’s products at local and regional trade shows.

Analyze sales (sell in / out) and suggest and implement approaches to exceed sales targets to increase market share.

Monitor competitor’s activities & performances & report to Higher Management.

Ensure existing accounts are monitored obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.

Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks

Provides historical records by maintaining records on area and customer sales Eastern Federal Union Life Assurance Ltd Permanent-Full Time

(UBL Bancassurance department) 09 Sep 2008 to 28 Feb 2010 Business Development Manager

(UBL United Bank Limited Bancassurance department) Karachi Pakistan

Role Detail

Supervisor of bancassurance depart in UBL Branch.

Introducing the financial investment plans to the customer.

Customer service and customer relationship.

Achieving targets, meeting deadlines and emphasizing on customer care and retention strategies .

Reviewing completed customer needs form in association with CRMS for further service and cross sales opportunities.

Generate business opportunities, sell to & retain large enterprise accounts.

Achieve forecasted sales by developing, renewing & following an ongoing plan of action.

Assist in developing the sales strategy, tactics and sales plans.

Worked on UNIBANK software. WESTERN UNION, TEZIBEX money transfer system. CERTIFIED TRAININGS INTERNSHIPS:

Eastern Federal Union Life Assurance

Completed professional training in following fields under supervision of highly qualified and professional staff

Sales and Marketing Management.

Customer relationship.

Habib Bank Limited

Completed certified professional internship in banking

Customer service

Remittance (local and international online)

Clearing

Cashier/Teller

STRENGTH:

Self motivated, organized Analytical.

Taking Initiative and accepting responsibility.

Ability to work effectively in dynamic environment.

Deeply committed to career in organizational development.

Ability to work as team member and provide leadership to subordinates.

Eager to learn and accept new challenges willingly.

Excellent communication skills.

QUALIFICATIONS:

Degree Year Institution Grade/C.G.P.A

MBA :Marketing Management 2008 Federal Urdu University of Arts Science and Technology (Karachi campus)

3.71

BBA (Hons.) {Finance/Marketing/Management/HRM} 2007 Federal Urdu University of Arts Science and Technology (Karachi campus)

3.57

Intermediate HSC (Pre-Engineering) 2004 Govt. National College Karachi B+ Matriculation SSC (Computer Science) 2002 Holy Family Secondary School A Holding UAE Driving License

Reference will be provide and furnish on request

Contact this candidate