clerical

Susan Brown

*** ******** ***.

Prescott, AZ. ****3

Cell: 928-***-****

E-Mail: **********@*****.***

Career Overview

I am a mature Customer Service Manager who specializes in quality service, customer retention, productivity and team management. I am personable, productive and committed to any task I undertake. I am a detail-oriented human resources professional who excels under tight deadlines, while anticipating and averting potential problems by proactively streamlining processes.

Highlights

Excellent interpersonal and coaching skills self motivated

Interviewing Prioritizing

Multi-tasker Scheduling

Customer Service Telephone Skills

Documentation and Organizing

Accomplishments

Efficiently operated a high volume restaurant with a combined staff of 80 culinary and restaurant professionals.

Played a key role in maintaining restaurant’s liquor license and implemented new ideas which increased sales.

Increased sales by handling both negative and positive customer feedback immediately with a 95% satisfaction.

Work Experience

March 2017 to June 2017

Mile Hi Animal Hospital

Receptionist

I answered phones, scheduled appointments, filled prescriptions, filed and checked patients in and out.

July 2016 to March 2017

Park Plaza Liquor and Deli

Restaurant Manager

I schedule FOH employees, weekly, anticipating the needs of the restaurant. I have developed and implemented side work duties and overall cleanliness throughout. I have implemented a Managers Log in which to document daily information that can be useful to the restaurant.

January 2013 to July 2016

Energy Savings Heating and Cooling

Dispatcher

I have answered multiple phone lines, prioritizing emergencies and scheduling routine maintenance on HVAC equipment. I worked closely with service techs, sales people and management to ensure quality service. I built a rapport with over the phone customers. Alphabetized files collected and processed customer payments. Gave input to our weekly meetings.

April 2002 to December 2013

Prescott Brewing Company

General Manager

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives. Counseled and disciplined staff when necessary. Monitored daily and weekly sales. Effectively managed departmental expenses to stay within budgets.

Education

Alta Loma High

Rancho Cucamonga, CA.

All

References upon request

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