Customer Service Data Entry

RUPAL PATEL

Williamstown, NJ *****

*********@*****.*** 856-***-**** www.linkedin.com/in/rupal-patel- pharmd REGISTERED PHARMACIST

Superior clinical assessment and interpretation skills with strong commitment to patient care Customer-centric, accomplished in retail and mail order pharmacy. Self-motivated and skilled in drug utilization reviews, delivering exceptional pharmaceutical care and improving efficiencies. High-achiever, managing multiple priorities effectively. Dispense prescription medication accurately and efficiently in high- pressure environments. Collaborative and self-motivated, eager to learn and continually develop skill sets. Bilingual in Gujarati and English

PROFESSIONAL EXPERIENCE

EXPRESS SCRIPTS, Bensalem, PA 2003 – 2017

Work at Home Pharmacist

• Interpreted and verified prescriptions for accuracy, appropriateness and proper dosage.

• Reviewed patient’s profiles, performing drug utilization review (i.e. high dose, duplicate therapy, drug interactions, drug disease contraindication and drug allergy contraindication).

• Reached out to physician and nurses for incomplete prescriptions, high dose, drug interaction or duplicate therapy, resolving issues.

• Contacted to patients, verifying type of diabetic supplies (i.e. test strips, lancets, syringes, pen needles and infusion sets).

• Assisted technicians in clarifying prescriptions for data entry.

• Surpassed weekly quantity and quality objectives accurately and on time, being recognized by senior management for 0 error rate year over year.

• Participated in call center pilot, exceeding 150 calls per day and selected by headquarter management to explain high volume accomplishment, improving colleague’s objectives.

• Completed all applicable department trainings, ensuring compliance with state and federal drug laws as regulated by state board of pharmacy, HIPPA, drug enforcement agency and FDA. RITE AID PHARMACY, Philadelphia, PA 2003 – 2005

Staff Pharmacist / Pharmacy Manager

• Interpreted and entered prescriptions in computer and accurately dispensed medications, producing quality work.

• Contacted insurance companies, resolving claim issues.

• Counseled patients on prescription medications, over-the-counter medications, vitamins and herbal products, ensuring minimized side effects while maximizing benefits.

• Demonstrated use of various inhalers (i.e. Advair®, Spiriva®) and diabetic supplies to patients, ensuring proper usage.

RUPAL PATEL *********@*****.*** PAGE TWO

RITE AID PHARMACY (Continued)

• Organized and directed technician workflow, supervised work completed by technicians, and trained new technicians, developing smoothly run and efficient department.

• Maintained records for controlled substances, ordered products and maintained department inventory, removed outdated and damaged drugs, confirming appropriate supplies.

• Provided excellent customer service, handling and resolving customer issues, complaints, and questions. EDUCATION

Doctor of Pharmacy (PharmD), University of the Sciences in Philadelphia, Philadelphia, PA Bachelor of Science (BS), Microbiology, Gujarat College, Ahmedabad, Gujarat, India TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Ovid, Pub med

LICENSES

Registered Pharmacist Licenses in Pennsylvania and New Jersey APhA certified immunization certificate

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