Customer Service Manager

H. Eric Allison

Cell Phone: 1-717-***-****

Education

**** – present Del-Tech Community College – Spanish Language Course

**** ****** ********** ******** **********

**** – 2012 I-CAR Training, 48 Credit hours

2001 AAA Estimating Training Philosophy (Dearborn, Michigan)

1981 – 1982 Michigan Career Institute. Heavy Truck and Diesel Mechanic School. Mechanical Repair

Diploma. Specialized in heavy truck.

1980 – 1981 Oakland Community College. Skilled trade prep classes.

1977 – 1980 Lake Orion High School, Lake Orion, MI. High School Diploma. Specialized in automotive repair training.

Certifications/Licenses

I-CAR Platinum Certified; Hazmat certification; Pennsylvania State Licensed; Michigan State Licensed

Summary of Qualifications and Experience

11 years management: hiring and training employees; payroll; new business marketing;

customer retention; supervision of collision technicians/painters/mechanics; inventory control

Vast knowledge of automobile and heavy truck repairs

Auto and heavy truck collision damage appraiser

Customer relations/service

Software Knowledge

Microsoft Office, Word, CCC1 Estimating; Web Tracker; Mitchell Estimating; Collision Link;

Shop Manager; Audatex; Profitnet; and Reynolds and Reynolds

Employment Experiences as Collision Damage Appraiser

7/2015 – present Winner Ford Collision Center. Body Shop Manager. Full-time. Responsible for 28 employees, all day-

to-day operations of body shop sales, dispatching work, quality control, receivables, work in process

reports, customer service and employee relations. Two-year employee has taken sales monthly from

$450 K to $700+ K/month, averaging $5.4 M to $7+ M annually; monitor and managed insurance

company cycle-time requirements; documents provided upon request.

Managed direct repair programs with 8 major insurance carriers; direct report

to GM, COO and owner. Worked directly with customer issues quality and concerns.

6/2012 – 7/2015 Porter Auto Body. Collision Damage Appraiser. Full-time. Left to manage collision center.

6/2011 – 6/2012 Dutch Valley Auto Works. Collision Damage Appraiser. Full-time. Collision damage appraiser,

photography, marketing services, writing and processing collision estimates, ordering parts

dispatching jobs, quality control, customer service and follow-up, insurance billing and payment

collection, employee relations.

3/2010 – 6/2011 Brighton Ford. Collision Damage Appraiser. Full-time. Collision damage appraiser, photography,

marketing services, writing and processing collision estimates, ordering parts, dispatching jobs,

quality control, customer service and follow-up, insurance billing and payment collection, employee

relations.

7/2001 – 3/2010 Jim Fresard Pontiac GMC. Collision Shop Assistant Manager. . Full-time. Collision damage

appraiser, photography, marketing services, writing and processing collision estimates, ordering

parts, dispatching jobs, quality control, customer service and follow-up, insurance billing and

payment collection, employee relations.

1982 – 2001 Automotive Parts Manager. Work experience in automotive dealership parts manager for 8 years.

Hobbies

Golfing, hunting, fishing, hiking, biking, weight training, football, reading and carpentry

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