Dhiraj Dewan

H: 630-***-**** Email: ac1fhh@r.postjobfree.com

Seeking a leadership role in a company to utilize my expertise in strategy, process improvement and as well as my technical competency.

Summary of Qualifications

Excellent Team Player with Strong leadership skills – Managed US and Global Resources

Track record for meeting timelines and keeping all stakeholders up to date on the project timelines/changes, often exceeding expectations even in a highly dynamic and stressful environment.

Prepared SOW's, Business Cases, Project Charter's, Project plans, Build/Maintain Budget Performance, process plans, and Risk Management Plans.

Worked in an Agile and Waterfall Projects

Extensively managed resources from end to end in the complete SDLC process

Exceptional collaborator: Able to manage company and client interests

Used, Created lean Business Analyst Processes i.e. requirements gathering

Worked on Projects in the Medical, Banks, Telecommunications, Food, Retail, and Auto Industries

Utilized corporation developed SDLC methodology.

Created / Managed the Scope Management Plan and Use Issues Logs.

Strong organizational, communication, presentation, analytical and problem solving skills.

Founded and Launched a $1M+ food brand - Founder of Sai Creations, LLC

7+ years of experience in Using and Creating lean Business Analyst processes (i.e. requirements gathering)

6+ years of experience in Supply Chain Management

Experience in Development in Pega 6.2, 6.3, 7.1.8, and 7.1.9.

Certifications & Education:

Pega Systems PRPC Certifications:

Certified System Architect

Certified Business Analyst

DCO

Certified Six Sigma Yellow Belt

Bachelors of Science in Operations Management - Procurement, DeVry University, Addison, IL - 2008

Technical Skills:

BPM: Pega Rules Process Commander (PRPC 6.1, 6.2, 7, 7.1, 7.1.9, 7.2, 7.3)

Budget Management

Databases: Oracle, SQL Server - TerraData, AS400

Time Management

Application Server: Tomcat, Web Logic, Web Sphere

Administration and Management

Tools: MS Office Suite

Judgment and Decision Making

Web Technology: JAVA, J2EE, SQL, XML, Java Script, HTML, CSS, SOAP, WSDL, Web Services

Management of Personnel Resources

Professional Experience:

Capgemini, Atlanta, GA March 2017 – Current

Pega Lead Business Architect / QA Lead

Involved in gathering information about the relative business requirement and defining the High level Class structure

Conducted live-white board sessions of DCO to capture client requirements.

Converted Business requirements into Design documents using Excel for Dev and Testing needs.

Created Mockups as needed, as well as worked with the business to approve Test cases for QA testing.

Designed the User Interface (Section, Harness, flow action), portal representation

Managed resources in the migration and deployment of the application rules from Development environment to testing and Production environments

Apex / Wells Fargo, Charlotte, NC September 2016 – December 2016

Pega Lead Business Architect

Involved in gathering information about the relative business requirement and defining the High level Class structure

Converted the given mockup Visio flows from business requirement documents in to fully functional work flows using Pega PRPC process modeler

Designed the User Interface (Section, Harness, flow action), portal representation

Managed resources in the migration and deployment of the application rules from Development environment to testing and Production environments

Documented the analysis for migration from Pega 6 to Pega 7.

Ettain / Bank of America, Charlotte, NC August 2015 – August 2016

Senior Pega Developer

Built complete application’s UI infrastructure in Pega 7.1.6, and 7.1.9

Solved Defect Issues in multiple Bank applications

Designed the User Interface (Section, Harness, flow action), portal representation

Created and implemented Activities, when rules, declarative and decision rules

Built decision trees and tables

Setup security levels and user access levels for all users.

Created flows and sub-flows in P.R.P. Commander

Accenture, Chicago, IL March 2013 – March 2015

Pega Business Analyst/Project Manager

Monitored, managed, and documented solutions for project improvements, resource constraints, budget and timeline constraints, best practices, risks and next steps.

Managed a project within a fortune 500 company with 13 onshore and 10 offshore resources to plan and build solutions following architecturally accepted standards.

Managed Client Review boards, budget approvals, cost/benefits analysis, and business cases within a Fortune 500 Utility company as well as in a Cable company.

Created Forecasts utilizing MS Project Earned Value View and Total Costs against Baseline comparisons for Define through execute stages of the SDLC.

Worked with the PMO department to insure all processes, tasks, and documents meet industry standards

Created the Business, Functional, and Technical Documents

Created Present state / Future state process documents based on findings

Analyzed and documented data gaps

Created/Updated project plans (i.e. Gantt Charts,) Risk Logs, and solution plans as needed.

Created Visio Flows based upon requirements gathered

Conducted Risk Assessments to add or close risks as well as mitigated risks as they arise per plan.

Pega System Architect

Designed the User Interface (Section, Harness, flow action), portal representation

Created and implemented Activities, when rules, declarative and decision rules

Solved Defect issues on built application

Built decision trees and tables

Setup security levels and user access levels for all users.

Created flows and sub-flows in P.R.P. Commander

VXL / Newcorp, Sterling, VA September 2011 – February 2013

Pega System Architect (Internship)

Involved in gathering information about the relative business requirement and defining the High level Class structure

Converted the given mockup Visio flows from business requirement documents in to fully functional work flows using Pega PRPC process modeler

Designed the User Interface (Section, Harness, flow action), portal representation

Created and implemented activities, when rules, declarative and decision rules

Worked on circumstance rules to parameterize the common rules among different work flows

Created and worked on service package and correspondence rules

Executed Web Service integration of the application with Legacy Systems using Connect- Soap and Connect - SQL.

Created list view and summary view reports in relation to business user reporting needs

Debugged issues logged in HP quality center and fixed performance issues using PRPC tools such as Tracer, PAL, SMA, and Clipboard in troubleshooting applications and for memory usage.

Involved extensively on the migration and deployment of the application rules from Development environment to testing and Production environments

Maintained Pega Servers and examined the log file issues in all environments during the absence of system administrator

Environments: Pega PRPC v 6.1, Visio 2003, Oracle, Websphere, SVN, Java/J2E

BCBS of IL August 2011 – September 2011

Business Analyst (Temp - 6 week assignment)

Managing multiple projects tasks in a highly dynamic and challenging environment with teams located in different geographic regions. Worked with on a team as a BA on various projects,

Worked with Senior Leaders to find gaps in existing processes and introduced a business case to provide the solutions.

Created Gap Analysis reports: NGEN vs. VBCM vs. 3R's

Used SQL server Terradata to pull data and create member carve out reports to determine members who are Identified and willing to be engaged.

Completed the Basic SDM processes

Completed all HCSC Training requirements for new hire in high percentile

Acted as primary liaison between the Functional Management and the Technical developers; performed analysis, review, and estimation of client requests; prepared and reviewed system requirements, and client documentation; prepared and executed detailed test plans and test cases.

Project duties included multiple task project assignments, scheduling and tracking; facilitating meetings with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis, and quality control of client acceptance testing.

Created Reports using SAS reporting tools and created reports using SQL Servers.

Conducted and Participated in JAD meetings.

Created Process Workflows for Customer In bound Product Supply Chain.

Navistar, Warrenville, IL June 2010 – June 2011

Internal Consultant / Business Analyst - Parts Leadership Development

Managed multiple projects tasks in a highly dynamic and challenging environment with teams located in different geographic regions. Worked as a Business Analyst to help launch a fuel system cleaner (for Trucks) with revenue of over million per year. Lead and developed a leaner strategy for the customer product return program utilizing the Six Sigma methodology.

Conducted and Participated in JAD meetings.

Applied Innovative thinking to solve internal client business problems. Worked with upper management in finding a solution for identified gaps in existing processes. Applied the changes to their inbound and global supply chain process.

Acted as primary liaison between the Functional Management and the Technical developers; performed analysis, review, and estimation of client requests; prepared and reviewed system requirements, and client documentation; prepared and executed detailed test plans and test cases.

Project duties included multiple task project assignments, scheduling and tracking; facilitating meetings with all levels of the business community for requirements gathering, project development, design considerations, impact and risk analysis, and quality control of client acceptance testing.

Utilized corporation developed SDLC methodology.

Created Reports using SAS reporting tools and reports using SQL Servers.

Conducted and Participated in JAD meetings.

Created Process Workflows for Customer Volume Purchase Rebates

Developed team structure to help control warehouse back flows of merchandise, resulting in savings of more than $100K.

Worked as a support for the project manager throughout the entire Software Develop Life Cycle.

Supported the Global department in meeting and exceeding company expectations at Sales Fairs ($2.3 million.)

Developed new strategy on container optimizations to ensure timely and full container loads to warehouses across the country

Developed Training Video for Warehouse workers to meet the Standard Operating Procedures of the company.

Compiled data for competitive Pricing strategies of Product offerings in Brazil and North America, as well as Benchmarked Navistar's products to competitor pricings

Compiled data and implemented new strategies for product pricing to help the Purchasing department achieve departmental goals ($500K+)

Used, Created lean Business Analyst Processes i.e. requirements gathering

Sai Creations LLC, Carol Stream, IL January 2005 – December 2009

Founder and Member (concurrent)

Successfully launched a food brand and served the entire Midwest, East Coast, Australia, and Canada region with annual Sales exceeding $1.5M.

Specialized in all the Sales and Supply Chain aspects of the business to ensure timely deliveries of all products.

Developed internal policies and procedures, created production processes, managed vendors and distributors to create a smooth Order Fulfillment process, delivery logistics, invoicing and billing procedures to insure timely deliveries of all products.

Negotiated Contracts with suppliers and dealers to achieve maximum profits.

Collaborated with marketing agencies in developing a comprehensive marketing strategy, including a professional website and marketing collateral.

Managed a global team of 30 employees to ensure all procedures were followed.

Sears Holding, Hoffman Estates, IL January 2006 – February 2008

Business Merchandise Analyst

Managed relationship between Sears Holdings Corporation Overseas offices, merchants and sourcing departments. Ensured a successful purchase order contract for all direct import merchandise-ensuring fulfillment of required information.

Gathered requirements from S.M.E. /stockholders; created business cases using six sigma lean methods.

Worked with the US and India Technical Development team to conduct requirement transfers.

Assisted the Project Manager in conducting UAT, as well as worked as an End User Tester

Pulled and analyzed data using SQL servers.

Independently Created Training Material and Conducted Training classes to End Users

Worked with the merchants to resolve Purchase Order and Quote Requests issues.

STAR Award recognition for exceptional and proactive performance

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