Customer Service Sales

Meegan L Peebles

** ****** ** ******** ** *****

Home: 862-***-**** -

Cell: 862-***-****

***********@*****.*** Professional Summary

Results-driven Customer Service Professional and Manager with 15+ years in the non-profit sector. Highly personable, Extra-ordinary attention to detail and talent for gaining trust. Diplomatic and gracious with a desire to deliver exceptional customer service.

Skill Highlights

Excellent interpersonal skills Strong organizational skills Strong communicator Active listening skills

Culturally-sensitive Energetic work attitude

Self-starter Meticulous attention to detail

Creative Detail-oriented

Accomplishments

•Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries every month and consistently met performance benchmarks in all areas (accuracy, deep listening, creative solutions).

•Became the lead "go-to" person for new case managers and particularly challenging calls as one of the agencies primary mentors/trainers of both new and established employees.

•Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

•Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

•Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Work Experience

Final Expense Agent

10/2015 to current

National Life Brokers - Charlotte, North Carolina

Build solid relationship based on integrity with seniors in the community served. Educate seniors on different whole life and term products based on needs and wants. Submitted up-to-date activity and production logs to agency management for review. Prepared necessary paperwork to process insurance sales and renewals. Medicaid Service Coordinator

May 2013 to May 2014

SKIP of NY - Manhattan, NY

Responsible for the development of the client's individualized service plan utilizing person centered planning to identify supports and services the person wants and needs. Worked with clinical psychiatrist to draft treatment plans for a caseload of 35 Clients. Referred clients to outside social service providers to address psychiatric and personal issues. Cultivated positive relationships with other mental health professionals, programs and associations. Communicated regularly with family members and significant others during the treatment process. Assistant Supervisor

May 2010 to December 2012

YAI - Manhattan, NY

Implemented therapeutic plans for each person and recorded person's progress in case file. Built positive rapport with law enforcement officers, court officials and community service agencies. Referred family members to outside support options to help them cope during times of increased stress. Planned and ran We Are 1, an outreach event targeted at people with development disabilities. Acted as a role model for clients by exhibiting positive behaviors. Demo Sales Specialist

September 2007 to September 2009

Advantage Sales & Marketing - Irvine, CA

Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments. Exceeded targeted sales goals by 35%.

Ranked in top 1% of sales representatives out of 350 representatives. Case Manager

January 2003 to November 2009

We Care Consultants - Bloomfield, NJ

Conferred with parents and guardians, teachers and administrators to resolve clients' behavioral and academic problems.

Led group Coaching sessions consisting of 8 to 10 youth focusing on Feelings and Emotions. Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs.

Interviewed and assessed 40 new clients each week. Case Manager

September 1996 to May 2003

Pro-Care - Flint, Michigan

Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs.

Connected with probation officers, school representatives and other key individuals in the community to support adolescents and their families.

Collected information about clients, using techniques such as testing, interviewing, discussion, and observation. Developed individualized treatment plans addressing family relationship problems. Located barriers to client employment and helped to develop strategies for overcoming these barriers Education and Training

Bachelor of Science: Applied Behavioral Science, 2016 Ashford University - Irvine, CA, USA

GPA: 3.0

Certified Professional Coaching Certification: Coaching For Transformation, 2014 Coaching For Transformation - Manhattan, NY, USA

Associate of Applied Science: Computer Network administration, 2002 Gibbs College - Montclair, CA, USA

GPA: 3.5

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