Customer Service Representative

Chris Morant

*** * ******** ***

Fairfield, CA **533

Cell: 925-***-****

Email: ***********@*****.***

Objective/Career Goal: To utilize my customer service skills in an atmosphere that recognizes and promotes exceptional customer service.

WORK EXPERIENCE

Sitel (USAA) Las Vegas, NV 2015-2017

Billing Representative

Assist members with insurance payments

Set up special payment arrangements

Make changes to personal details of the members when required

Give accurate information regarding all aspects of the account

Alere Home Monitoring Livermore, CA 2012-2014

Receptionist

Greeting and directing visitors, answering questions, forwarding phone calls, message taking

Managing guest books, issuing visitor badges

Maintain reception area by complying with HIPPA rules and regulations

Assisting others with administrative and clerical support as needed

Quality Counts San Ramon, CA 2011-2012

Traffic Data Collector

Utilize automatic traffic count devices to collect traffic data

Responsible for company automobile to and from assigned work areas

Silicon Valley Staffing Group Emeryville, CA 2007-2010

Internet Response Specialist

Used basic computer navigation to follow up with customer inquiries

Demonstrate extensive product knowledge by answering questions regarding various web-based services

Bank of the West Walnut Creek, CA 2004-2007

Consumer Collector III

• Contact customers 1-30 days delinquent to collect payments or make arrangements

• Initiated and prepared files for repossessions, charge-offs and payment extensions

• Effectively communicate all aspects of the customer account

Customer Service Representative

• Answer incoming calls in fast paced call center

• Anticipated customer needs, answer questions

• Calm agitated clients while listening carefully to client complaints

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