Administrative Support Specialist
Resume:
Brandi Chambers t. 405-***-**** e. brandi.chambers74@gmail
LinkedIn: https://www.linkedin.com/in/brandi-chambers-24a519109/
ADMINISTRATIVE SUPPORT SPECIALIST
Providing Unparalleled Administrative & Management Support!
Self-motivated, service-focused professional seeking to leverage experience as a customer service and administrative support specialist. Critical thinking and detail-oriented individual who exemplifies professionalism and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of effective administrative support to include office management and administrative acumen.
Consistently ensuring customer satisfaction and a positive corporate image. Highlighted leadership qualities and the ability to work with individuals from varying backgrounds, while promoting team values. Driven associate eager for professional growth, increased responsibility, and the opportunity to apply extensive experience in a challenging environment. Currently seeking an administrative position within a thriving and fast-paced environment.
Technological Acumen: Word, Excel, Outlook, Publisher, PowerPoint, Access, In-Design, Photoshop, Xactimate, QuickBooks, SMART, STORM, and Kofax.
Areas of Expertise:
>Office Management
>Budget Development
>Leadership & Team Building
>Effective Communication Skills
>Bookkeeping
>A/P & A/R
>Arrange & Coordinate Travel
>Calendar Management
>Ad & Document Creation
>Client Relations/Database
>Managerial Support
>Executive Support
>Social Media Marketing
>Website Marketing
>Inventory Control
>Correspondence/Mailings
>Problem Resolution
>Meeting Agendas
>Detailed Reports
>Professional Relations
Core Strengths and Proficiency:
>Create and implement supporting documents and advertising media to greatly increase revenue.
>Oversee daily office administration resulting in efficient, effective, and on-budget operations. Ability to prioritize and coordinate projects, multi-task, and effectively solve problematic issues.
>Technical savvy, adept at maintaining electronic database(s) containing vendor and client account information.
>Represent company with poise, integrity, and positivity.
>Manage travel arrangements, itineraries, and other logistics for company leadership and clients.
>Develop and strengthen relationships with outside vendors, partners, clients, and community leaders. Manage, train, lead, and mentor numerous personnel.
>Provide data entry, billing, audit management, and client account maintenance services. Manage corporate correspondence and reception duties including telephone and in-person service.
>Adept at inventorying and replenishing office supplies and products. >Provide exceptional in-person, multi-line telephone, and internet customer service resulting in client satisfaction.
>Encourage high client retention by maintaining friendly, supportive, and educational support to the clients.
Professional Career History
Sodexo - Bethany, OK - 12/2015 - 12/2016
Administrative Assistant II
>Successfully entered correct allotment of financial information to bring discrepancies from $5000 to under $100.
>Prioritized work to ensure on-time completion and meet daily service level commitments.
>Successfully organized office for a stream lined environment.
>Prepared effective Excel spreadsheets for reports.
>Proficiently updated time for employees in the ADP system.
>Effective management of 6 cashiers, editing their POS system options, correcting over/shorts, while keeping a positive moral.
>Courteously answered multi-line phones, answering questions, screening, and forwarding to the appropriate person.
>Expertly created signs and menus for advertisement and information.
>Successfully maintained and updated a database of event registrants, processing payments, and keeping correspondence with them for updates and reminders.
>Courteously answered multi-line phones, answering questions, screening, and forwarding to the appropriate person.
>Expertly created signs and menus for advertisement and information.
>Successfully maintained and updated a database of event registrants, processing payments, and keeping correspondence with them for updates and reminders.
NoVad Management Consulting - Oklahoma City, OK - 9/2014 - 10/2015 Document Management Associate
>Prioritized work to ensure on-time completion and meet daily service level commitments.
>Successfully prepped and scanned an average of 800+ files per day.
>Dispassionately mentored and trained fellow co-workers keeping a professional and friendly atmosphere.
>Expeditious and accurate data entry of FHA numbers into the KOFAX Scan System.
JKP Staffing - Oklahoma City, OK - 10/2013 - 7/2014
Temporary Administrative Assistant
>Successfully completed an average of 600+ reviews of loans and mortgages per day, currently 20,000+ reviewed to date, with 17% of the total reviews out of 11 temporary service associates working on the same project!
>Prioritized work to ensure on-time completion and meet daily service level commitments.
>Successfully pulled, prepped and scanned an average of 300+ files per day.
>Prepared effective Excel spreadsheets for reports.
>Effective data entry of escrow information into Access database.
>Courteously answered multi-line phones, answering questions, screening, and forwarding to the appropriate person.
>Successfully maintained and updated a database of event registrants, processing payments, and keeping correspondence with them for updates and reminders.
>Professionally addressing the media regarding upcoming events.
J&J Floor Care, Inc. dba Rainbow Intl. of Moore & Norman - Lindsay, OK - 9/1996 - 9/2013
Office Manager/Bookkeeper/Executive Assistant
>Proficiently created advertisements, forms, and marketing mailings used by the company increasing gross income to $200,000 in ten years in one of the poorest counties in the state from ’96 to ‘10! Marketing efforts implemented by me at J&J Floor Care, Inc. saw an increase of $550,000 in three years to gross $750,000 from
’10 to ’13!
>Successfully oversaw and maintained the efficient operation of a professional office with training and mentoring of 4 office personnel.
Expertly maintained books with accurate reconciliation of accounts.
>Successfully provided payroll support for employees and maintained all employee records.
>Proficiently updated policies and procedures and created and updated employee handbooks.
>Professionally represented the company at Business Networks Incorporated (BNI) and Norman Chamber of Commerce meetings and events.
>Maintained corporate level communication.
Maintained company client database and marketing mailings for carpet cleaning.
>Oversaw company website and maintained information and messages on company Facebook page.
>Professionally maintained relationships with clients, vendors, business contacts, insurance adjusters, employees, and community leaders to ensure complete satisfaction.
>Maintained and collected on accounts past due.
>Successfully kept company bills up to date and timely payments made.
>Arranged travel for the President/CEO, VP and technicians, including flight; rental car, bus, or train; as well as hotel and event and training registration.
>Updated company Secretarial notes in company bi-laws.
>Successfully maintained a schedule for 3 trucks.
>Maintained company inventory, purchasing office supplies and equipment used by company.
>Scanned, faxed, archived, and maintained client information of a confidential nature.
>Maintained consistency of office equipment, such as fax machines, printers, computers, multi-line telephones, and scanners.
>Creatively coordinated, planned, and organized company meetings and events such as CE Classes for Insurance Adjusters and Agents, Customer Appreciation Days, and company meetings and parties.
Education, Certifications, Professional Development:
>Oklahoma City Community College, 1992-1994, Basic Study, No Degree >Southern Nazarene University, 2016 to current, Associates Degree January 2018
>Mustang High School, 1992 Diploma
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