Manager Customer Service Human Resources Assistant
Resume:
DERRICK J. CULBERTSON
**** **** ******** ****, *******, Maryland 20735
*********@*****.***
Objective:
To obtain a Human Resources position in a growing and dynamic organization.
Career Summary:
Education:
Diploma, Mackin Senior High School, Washington, DC, 1985.
University of the District of Columbia, 1985-1988.
Professional Experience:
Koons Tysons Toyota, Vienna, VA
06/07-Present
Assistant Toyota Rent-A-Car Manager
Ensure clean vehicles, a full ready line with proper car mix and sound specialty car management with a full tank of gas.
Manage quick rental process to minimize line waits and promote fast, friendly service.
Ensure all marketing programs are delivered completely and effectively throughout the location.
Maintain neat, clean and efficient work environment at all times.
Manage Agents delegating responsibilities, empowering associates to make decisions and
leading vision while actively involving others.
Supervised staff with renting cars, receiving phone calls, checking in and inspecting vehicles, preparing vehicles for rental, setting up rental cars for customers who put their cars into bodyshop, transporting customers to and from the rental location.
Coordinated the in-fleeting of new vehicles by inspecting them upon arrival, assigning identification numbers, placing license plates on them, making sure there is a full tank of gas.
Arranging to have vehicles repaired if needed, contacting our insurance company to have vehicles transported to bodyshop, compiling documents for termination of rentals and contacting the Used cars department to arrange the transfer of vehicles to that department.
Received and responded to customer and employee relations issues or problems.
Monitored and reviewed fleet inventory and maintenance records for future use by the Used car department.
Prepared reports such daily rental logs for the Accounting Department, daily rental logfor Toyota Rental Headquarters, and count the rental cars each night.
Martens Cars of Washington, Washington, D.C.
09/05-06/07
Assistant Manager, Get Ready/Detail Department
Kept the forecourt and cars clean and tidy.
Contact trucking companies to arrange the transportationof vehicles to auction.
Supervised staff with car preparation for customers,phone calls, checking-in and inspecting vehicles for the lot, and vehicledetailing.
Monitored, reviewed fleet inventory, maintenance records,and maintenance of supplies.
Ensured the whereabouts of new and used cars byconducting lot inventories.
Arranged the transportation of trade-in vehicles to thegarage for preparation for sales.
Set appointments for customers to get their carsdetailed.
PacRatZ, Washington, DC (No longer in business)
12/03-09/05
Owner/Driver/Manager
While inbusiness at PacRatZ, I drove trucks to remove junk from customer’s homes, didminor detailing and cleaning of trucks. Supervised employees to make sure thatthey delivered excellent customer service, coordinate new employee orientations,training and personnel paperwork, scheduled junk removal, made bank depositsand brought supplies.
Federal Aviation Administration, Washington, D.C.
06/01-12/03
Personnel Assistant
As a PersonnelAssistant I reviewed and prepared personnel actions for processing. Managingnumerous related actions, including on boarding new employees, recordingstaffing actions, and ensuring that allactions are processed timely and accurately. Assisting specialists in assignedarea by maintaining automated databases in order to track information andextract data to generate documents, records, and reports.
Reviewingand preparing correspondence, maintaining case files, responding to customerinquiries, and providing a variety of information as appropriate.
Assuringtimely processing and resolving problems associated with requests for personnelactions;
Coordinatingclosely with payroll personnel to resolve employee issues and ensure timelycorrection of errors.
Completefull range of recruitment and selection functions to include new vacancyannouncements and make modifications to standard or precedent announcements. Evaluates applications and ranks applicantsfor a variety of lower-grade positions. Coordinates with HR Specialists on mattersutilizing information in automated systems to access information and process actions.
Properlycodes, reviews and processes Request for Personnel Actions (SF-52’s).
Providesa wide variety of support activities and projects that require a basicknowledge and understanding of recruitment, placement and selection. Provides assistance to specialists andsupervisors. Assists with special projects or reports regarding Human Resourcesmatters. During orientations, explains personnel rules, practices andprocedures. Screens calls and visitors,answering less complex technical questions and referring calls or visitors toappropriate staff member. Adviseselecting official on hiring procedures and requirements.
National Institutes of Health, Bethesda, MD
12/89-06/01
Personnel Assistant/Administrative Assistant
As partof the Administrative Research Center Team at NIH, I typed a variety ofassignments and performed general clerical duties and processed personnelactions to assist the Office Manager on a daily basis using MS Word andWordPerfect. I generated and mailedinformation, regarding upcoming orientations for new employees and events. I maintained employees Official PersonnelFolders, kept files on time and attendance, training and kept the manager’scalendar. I was the point of contact forthe Occupational Safety Team for fire drills. I scheduled and coordinated newemployee orientations.
Reviewingand preparing correspondence, maintaining case files, responding to customerinquiries, and providing a variety of information as appropriate.
Assuringtimely processing and resolving problems associated with requests for personnelactions;
Coordinatingclosely with payroll personnel to resolve employee issues and ensure timelycorrection of errors.
Completefull range of recruitment and selection functions to include new vacancyannouncements and make modifications to standard or precedentannouncements. Evaluates applicationsand ranks applicants for a variety of lower-grade positions. Coordinates with HR Specialists on mattersutilizing information in automated systems to access information and process actions.
Properlycodes, reviews and processes Request for Personnel Actions (SF-52’s).
Providesa wide variety of support activities and projects that require a basicknowledge and understanding of recruitment, placement and selection. Provides assistance to specialists andsupervisors. Assists with special projects or reports regarding Human Resourcesmatters. During orientations, explains personnel rules, practices andprocedures. Screens calls and visitors,answering less complex technical questions
and referring calls or visitors toappropriate staff member. Adviseselecting official on hiring procedures and requirements.
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