Manager Service
Resume:
Jan M. Franck
Ashland, VA 23005
*************@*****.***
Objective
Pursuing employment with a property Management Company that will be challenging and rewarding.
Summary
Self-motivated and result oriented professional with diversified experience in property management.
Barong Real Estate Director of Property Maintenance August 2016 to present
Manage and supervise a technical service team for multiple properties.
Identify development areas, create goals, provide direction with progress reports
Routine property inspections of vacant homes and properties, monitoring preventative maintenance plans, managing capital improvements and conduct monthly safety meetings and property inspections.
Manage expenses within budget for multiple properties.
UDR Central Virginia Area Service Manager March 2013 to December 2015
Responsible for managing the Richmond and Tidewater Service Pods to ensure the highest level of service, efficiency, procedures and functions.
Develop budgets and control expenses for eight properties located in Richmond, Virginia Beach and Hampton.
Identify revenue enhancing improvements and develop long term capital improvement plans
Set time and quality standards with standard labor rates for service requests/turn process and monitor tech productivity for time worked.
Reduce contractor expense by creating a team of techs highly skilled in plumbing, electrical, painting and carpentry.
Implement and monitor preventive maintenance plan.
Negotiate and execute service contracts.
Conduct monthly property inspections
Make monthly expense projections to include utilities, repair and maintenance, contracted expenses, turnover cap ex, asset preservation and casualty loss to ensure spending within established quarterly budget.
UDR Central Virginia District Manager Dec. 2002 to March 2013.
Responsible for the operations and financial performance of eleven Central Virginia properties
.
Developed budgets and ensured optimum operational and financial performance. Recognized as a top performer 2006 through 2012 and attended UDR’s Annual President Club ceremony in Las Vegas.
Won the REIT market in Richmond from 2006 through 2012
Annually gave chief operating officer power point market presentation reporting all factors impacting portfolio performance, jobs growth/declines, single home prices, new development of multi-family homes, sub market performance, the market occupancy, average rent growth, concessions, any political issues affecting real estate taxes and utility costs.
Identify opportunities to increase revenue, decrease expenses, recognized market and economic conditions adjusting short and long range marketing and leasing plans to meet occupancy and revenue goals.
Annually hosted two day marketing training event with marketing associates.
Routine site inspections and weekly conference with community directors and service managers to review position on reaching goals and creating plans to achieve goals,
Participant on the committees that developed ideal profile for new employees by determining best behavioral characteristics assessment and establishing UDR’s core values, integrity, respect, teamwork, ownership and growth.
Successfully led and executed UDR’s first full repositioning of 576 homes at English Hills. Project was a twenty-one-month project costing twenty two million dollars and was a demo and re-construction of interior, exteriors and amenities. The repositioning of the property increased average rents 35% and set in place the best policies and procedures for future repositioning teams across the country.
Piloted UDR’s first sales and service pods. Sales pod included a marketing manager working five top performing leasing associates responsible for leasing at 6 properties geography located within a 7 mile radius.
Richmond service pod consisted of one service manager, two lead service techs, and one service technician per property and the turn team consisted of 10 members; techs, painters, carpet clean/repair techs and carpenter that rotated between the 6 properties with an average turn time 7 days.
Redecorated clubhouses and leasing offices; cabinetry, flooring, granite, back splash, lighting, art work, window treatments, coffee bars, furniture and accessories.
February 1991 to December 2002
Regional Vice President for Great Atlantic Management
Responsible for the operations and financial performance of fourteen multifamily communities and three commercial buildings with a team of sixty employees.
Portfolio of communities include, fee management, conventional, VHA, section eight, rural development and co-op properties.
Develop and maintain operational budgets, capital improvements and rehabs.
Manage office space build out plans, negotiate contracts, make visual inspection of improvements and approve all invoices
Attend quarterly meetings with multiple owners to review performance and meet with lenders, city and government officials.
Coordinator of training classes on computer software, policy and procedures, team building and marketing.
Computer & Software experience, Excel, Real Page, Onesite, Ops Technology, Yield Star, Kingsley, People Soft, UltiPro, Grace Hill and Kronos
Licensed Realtor
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