Maureen T. Dostert

Portfolio https://www.dostert*012.wixsite.com/blueboxes

http://brilliantblueboxes.webs.com/

Work Experience

Freelance and Volunteer Opportunities 2014-2016

Best Buy, Richfield MN (freelance Information Architect: e-commerce)

•Created flow charts, information architecture (headings and navigation), wireframes (layout), page flows, interactive prototypes, element details, and all written content.

•Participated in stakeholder interviews to clarify business and user requirements and task analysis.

•Rewrote text and IA on all pages. Edited all text for grammar, tone, clarity, and for plain English. Plan content.

The World Bank (freelance web writer/editor)

•Improved clarity, consistency, grammar, language, IA, organization, navigation. Improved data visualization of charts/graphs by addressing graphics, language, and usability. Created 22-page heuristic evaluation of current and proposed site with recommendations for changes to the Sr. Manager of the UX group. Rewrote most of the web pages.

•I was hired before the hiring manager received approval from the bank for the three-year proposal. The proposal was not approved by bank.

The Veterans Administration (freelance editor)

Edit brochures, posters, newsletter, and other documents

Information Architecture Institute (volunteer: classify content)

Classify web page content by using the newly defined metadata

Tutor composition to six graders (one-to-one tutoring)

Review homework questions with a few students to help them answer the question

Contract and Regular

Usability Specialist 11/2011 to 4/2014

Veterans Affairs, Rockville, MD

•Wrote usability moderator scripts, collected usability data, conducted reviews, and generated usability report for the Health Risk Assessment (HRA) tool for veterans. Developed usability protocol and tested the HRA tool at four sites across the US. Conducted card sorting and recorded observations during talk aloud evaluations. Contributed to final usability report.

•Conducted expert design and heuristic evaluation of HRA tool prior to summative usability testing, including recommendations for changes to the user experience, including IA, writing, headings, organization, interaction design issues, and best practices.

•Tested PHR applications for defects using multiple identifiers (test user names, passwords) in a system test environment to validate change requests (CR) were completed.

•Created user acceptance testing (UAT), field testing (FT), and data parity test scripts for data validation for the MyHealtheVet (MHV) web application. Collected 160 files from four different VA sites, organized data, evaluated data, and compiled results. Created Outcome Reports, including executive summaries, qualitative and quantitative data analysis. Used SharePoint.

•Manually reviewed pages for writing, designing, and coding for Accessibility.

•Laid off due to budget cuts

Usability Specialist 4/2011 to 11/2011

Social Security Administration, Woodlawn, MD

Analyze user goals, and research competition and product information for HIMMS Web Site and created a draft of the website in Axure.

•Conduct content inventories, gap analyses, and user research and stakeholder interviews. Evaluate and identify the proper elements required to communicate a usable message. Researched and wrote all content for the web including headings, text, navigation, etc.

•Participated in stakeholder interviews, card sorting exercises. Created personas, scenarios, sitemaps, wireframes, interactive prototypes, including all navigation, and all information architecture for the site.

•Wrote facilitators guide for usability testing for three sessions with ten users each. Performed formative and summative testing in the field and in fully-equipped labs. Participated in user testing (interviews, observer, and facilitator). Developed surveys and compiled data and the final report.

•Participated in design reviews, including making recommendations on navigation, language, and structure of the site, labels, IA, interaction design, context-sensitive help, and error messages.

•Manually reviewed pages for writing, designing, and coding for Accessibility.

Editor 8/2010 to 4/2011

Veterans Administration, Durham NC

•Edited materials compiled by other writers and graphic designers, such as newsletter articles, posters, learning and educational materials, and marketing materials.

Full-Time Graduate Student, UNC-Chapel Hill 8/2109 to 8/2010

Senior Technical Writer, Instructional Designer 3/2002 to 7/2009

Duke University, Durham, NC

• Managed projects. Strategized content, planning, developing and writing policies, procedures, user guides, online help, context-sensitive help, web content, FAQs, troubleshooting guides, reference guides. Created indexes, cross-references, Standard English, and small taxonomies for clinical information.

• Managed all aspects of project research, task analysis, audience analysis, usability testing (talk aloud and observation), and validated web pages. Identified users' needs and goals. Created wireframes. Help developers with the organization, IA, interactions, and labeling for intranet sites.

• Managed content and organization for all writing projects, including writing, editing, proofreading, and designing. Set tone, voice, and taxonomy for all projects. Wrote for the web, including labels, headings, organization, context-sensitive help, and error messages.

Certifications

•Trusted Tester Program (accessibility standards for 508 compliance, Dept. of Homeland Security: In Progress

•Human Factors International, Certified Usability Analyst (CUA), April 19, 2016, Certification Number: 2016-5984

•IRB Certification to Work with Human Subjects, 2009-2010.

Continuing Education 2015 to 2016

•UI/UX Micro Master, Coursera, U of Michigan, in progress (3 of 9 courses completed, 2016)

oIntro to User Experience: Sketching, Testing sketches and interviewing

oPrinciples of Designing for Humans: Prototypes, testing

oEvaluating Designs with Users: Heuristics (Neilson/Norman) evaluation of websites

oResearch methods:

•Interaction Design Specialization, U of California at San Diego, in progress (2 of 8 completed, 2017)

oHuman Centered Design-An Introduction: Exercises prototypes, storyboards, interviewing

oDesign Principles-An Introduction: Human Factors, cognition, direct manipulation

•The Data Scientists Toolkit, Coursera, John Hopkins University, 2016, Passed (90 %)

•Data Visualization, 2016 (90.8%): diagrams of interaction data (social science research) and research data. Data Mining Specialization, Coursera, University of Illinois, Champaign, Illinois

•Health Informatics on FHIR, Coursera, GA Tech, 2016, Passed (90%).

•Research Data Management and Sharing, Coursera, UNC Chapel Hill and University of Edinburgh, 2016, Passed (97.2%)

•Mobile Application Design, Edx course from MIT, 2016, Passed (98%): defining goals, use cases, and early prototypes, testing design, recording and interpreting results, and then redesigning sketches

•Prior to 2000: NCState: Perception, HF, UNIX

Formal Education

MSIS* Information Science, (focus in HCI, IA, IR, and User Experience), UNC at Chapel Hill, School of Information and Library Science, 2010 (3.7) Thesis of original research accepted for the poster session at ASIST conference, New Orleans, 2011.

•MA** English Business and Technical Communication), Iowa State University of Science and Technology, Ames, Iowa, (3.8). Thesis nominated for Excellence in Research Award.

•BS Clinical Science, University of MN, Mpls, MN

Professional Affiliations

•Association for Computing Machinery (ACM) (issued 2008), ACM Special Interest Group (SIG): Computer Human Interaction (CHI) (issued 2009)

•Usability Professionals' Association (UPA) (issued 2008)

•Information Architecture Institute (issued 2014)

•Nng.com

•HFI.com

Publications

•Dostert, M. (2010). To What Extent Does Domain Knowledge Influence Search Stopping Behavior? ASIST National Conference, Poster Track. New Orleans, October 2011.

•Kelly, D., Cushing, A., Dostert, M. & Niu, X. (2009). Social search bias: Can users be induced to take bad query suggestions? SIGCHI, Presentation, April 2010.

•Dostert, M. & Kelly, D. (2009). Subjects' Estimates of Recall and Stopping Behaviors. SIGIR Poster Track. SIGIR Conference, Poster Track, Boston, July 2009

Appendix A: Usability Artifacts

The following artifacts were produced at SSA, VA, and for thesis research:

•Planned experiment

oCompleted certification to work with human subjects

oTest Plan

oWrote scenarios and questions, interview questions, moderator guides

oCompiled process and materials checklist

•Recruitment:

oDetermined prescreen data

oRecruited subjects for study

oCreated Email language for recruiting subjects

oSchedule my participants

oInformed Consent

•Data Collection

oCollected system usability scale (user satisfaction survey)

oCompiled qualitative (interviews)

oTranscribed interviews

oCompiled quantitative (SUS, success rate, and keystroke logs for time, error rate, etc.) data

•Post-test:

oConducted Exit interview

oCollected usability test compensation receipt

oCollected keystroke log data

oCollected scenarios

oCollected interview data

oEntered data into SPSS and analyzed data

•Wrote Research report (abstract, background summary, methodology, findings, and recommendations)

Appendix B: Skills

(Interviews, Surveys, Contextual Observation), Human Factors Training, Usability Testing (walk through, performance test, subjective rating, expert heuristic reviews, click stream, data compilation, reporting, test plans), IA (card sorting, reverse card sorting), visual design, technical writing. Instructional design, Use cases, scenarios, sketches, sitemaps, content strategy, templates/style guides, content audit and inventory, analysis (task, competitive, audience, and gap), wireframes, interactive prototypes, page flows, personas, scenarios, SDLC, SEO, and MySQL

Repositories/CMS

Documentum, SharePoint, UNIX, Git, Github

Programming Languages: Hands-on experience with HTML5 Part 1, Edx Nov. 2015, HTML4, DHTML, XHTML, XML, CSS, RDF, DC, SPSS, UNIX, Access, Note Tab Lite, MySQL, SharePoint, Documentum.

Tools:

Accessibility

Hands on experience with WAT, ARIA. Inspect, Ferret

Design

Adobe (Dreamweaver, illustrator, Photoshop, InDesign), Axure RP, Visio, Snag it, Tableau, Excel NodeXLGraph, Visio

Web

Information architecture structure, layout, style guides, all writing on pages and content, links, navigation, organization, legal statements, layout, wireframes, interactive prototypes, and content. Manually reviewed pages for writing, designing, and coding for Accessibility.

Appendix C: Graduate Coursework

*MSIS coursework

•HCI Courses

Information Architecture, Organization of Information (taxonomies, controlled vocabularies, metadata, ontologies), User Perspectives (all about users), Usability Engineering, Multimedia, Management for Information Professionals, Human Computer Interactions, Advanced Human Computer Interactions, User Interface Design, Introduction to Web Development I, Research Methods, Thesis

•Information Search and Retrieval Courses

Information Retrieval, Interactive Information Retrieval, Metadata Architecture and Applications, Natural Language Processing, Introduction to Database, Systems Analysis

**MA coursework

Introduction to Professional Communication, Introduction to Linguistics, Syntax, Psycholinguistics, Editing I, Editing II, History of Rhetoric I, History of Rhetoric II, Manuals and Instructional Design, Visual Communication and Design (human factors and design thinking), Thesis

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