Computer Science Customer Service

Gregory Chavez

***********@*****.*** 719-***-**** Parker, CO

Qualifications

Relevant Coursework and Studies:

Object-Oriented-Programming: Java, C++, C#.NET, and VB.NET

Integrated Development Environments: Visual Studio IDE, Eclipse, and NetBeans

Database Concepts: Salesforce, Access, SQL, and MySQL

Web Page Scripting and Basic Structure Concepts: JavaScript, XML, HTML, XHTML, and CSS

Familiarity with Integration Technologies: HTTP, REST, and SOAP

Familiarity with SaaS ERP/CRM: SAP, and Salesforce

Knowledge of Systems Development, Project Management, and Database Life Cycles

Familiarity with an Agile/Scrum Methodologies

Windows OS

Application Development and Support Projects:

Individual and Team Environments: Requirement Gathering and Analysis, Design, Implementation/Coding, Testing, Deployment, Maintenance: Conversion, Database Interactions, Concurrency, Arithmetic, Control Flow, Implementation of Methods, Classes, and Object-Oriented Designs, Collections, I/O, and Exception Handling

Professional Skill and Abilities:

Adaptable to Industry/Enterprise Standards and/or Enterprise Code Base

Strong Interpersonal, Analytical, Problem Solving and Organizational Skills

Ability to Independently Work as a Contributing Member in a High-Paced and Focused Team

Aptitude to Learn and Excel in a High-Paced Environment

Proven Track Record of Exceeding Employer and Customer Expectations

Superior Organizational and Prioritizing Skills with the Ability to Multi-Task

Experienced in Documenting, Filing, and Handling Secure Material

Excellent Technical Communication Verbal and Written

Proficient in Word, Excel, PowerPoint, and Outlook

Strives for Product Management/Expertise

Energetic, Loyal, and Dedicated

Leads by Example

Education

UNIVERSITY OF PHOENIX ~ Lone Tree, CO ~ 01/2012 – 05/2017

AA/IT Computer Science/Programming 03/2014

BS/IT Computer Science/Software Engineering 05/2017

Overall GPA: 3.3/4.0

Work History

Great-West Financial/FASCore/Empower Institutional Record Keeping Greenwood Village, CO 08/14-05/2017

Sr Employer Retirement Account Audit Systems Analyst

Managed Simultaneous Requests of Varying Complexity from Supported Customers

Extensive Generation, Compilation, and Research via Enterprise Reporting Systems

Advanced Comprehension, Navigation, Troubleshooting and Utilization of numerous Enterprise Proprietary Systems

Project Management and Tracking via Customer Relations Systems SalesForce.com

Supported Business Analysis, Research, and Sensitive Data Validation

Coordinated and Analyzed Accounting Operations

Integrated Resolution between Client/Plan Services, Plan Technical Support, and Compliance Services

Generated Clientele as Retirement Account Rollover Assistant

First Bank of Colorado, Aurora, CO, 09/12-8/14

Created, Modified, Coordinated, and Maintained New Client Accounts

Issued Proper Regulatory and Financial Disclosures

Translated Policies and Procedures to the Client

Facilitated Proper Data Management

Administered Security Procedures

Assessed Business Continuity through Problem Solving

PETCO Animal Supplies, Chicago, IL, 5/08-09/12

Resolved Dynamic Situations as Assistant Administrative Manager via Specific Protocols:

~ Executed and Achieved Store Financial Budgets and Community Goals

Maintained Safety and Cleanliness Standards

Monitored Inventory Management and Prevention Loss

Managed Store Personnel Needs

Implemented Fluid Successful Operations

SAM’S Corporation, Colorado Springs, CO, 5/05-5/08

Facilitated Sales/Customer Service through Troubleshooting with Colleagues

Certified Tire/Lube Express Automobile Technician

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