Active Directory Service

CAMILO, GARY B.

#** ********* ***. ******* ***** Quezon City

Contact #: 090*-***-****

Email Add:************@*****.***

OBJECTIVE:

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals.

Skills & abilities:

Computer Skills: Microsoft Office, Word, Power point,, Database Management System, Analyze situations thoroughly to identify creative alternatives manage time, properties & demands properly and effectively, excellent English communication skills both oral and written.

EDUCATIONAL ATTAINMENT :

Don Bosco Training Center

Vocational-Machining NC-II

October 2013

STI Fairview

Bachelor of Information Technology (B.S.I.T)

2nd year

Training and Seminars:

• 16th STI National Youth Convention (NYC)

February 2011 SMX Convention Center

• Communication Skills Training

Feb 20 2015 – Mar 13 2015 Oeridian Training Solutions

WORK EXPERIENCE:

Teletech

Service Desk Tier 1

Teletech Robinson’s Place Novaliches Lvl 1 & 2 Teletech Robinson’s Place Novaliches Fairview Quezon City

Corporate Service Desk

August 31, 2015- January 31, 2016

Teletech

Service Desk Tier 1

Teletech Robinson’s Place Novaliches Lvl 1 & 2 Teletech Robinson’s Place Novaliches Fairview Quezon City

Corporate Service Desk

May 16, 2016- April 25, 2017

DESKTOP SUPPORT ANALYST

IT support for Athome agents of Teletech for almost 1yr & 4mos. with Level 1 support for Windows Operating systems.

•Providing technical assistance to clients

•Creating tickets for escalation purposes

•Provide Network troubleshooting

•Antivirus, Spyware and Firewalls and software installations

•Provide Technical Support for Chat and Voice.

•Familiar with active directory or A.D those agent need or what they can access

•Teletech: Helpdesk IT Client Support - Athome service desk (2014~Present)

Platforms: Windows 10• 8.1 • 8 • 7 • Vista • XP

Concept: networking, operating systems, Email, Chat, VPN, Active Directory, VMware, AVAYA, Cisco, SIP, browser

SELECTED ACCOMPLISHMENTS

•Formatted PC for extra income

•Built my own Desktop Computer (Hardware and Software installation)

•Prevented PC be to infected by potential viruses

•Efficient troubleshooting and research / learning for windows platforms

•investigates / observe cause on what application are affected base on error of computer

Contact this candidate